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1653721

	registered interest
	date	17/07/2023
	answering body	Department for Transport
	answering dept id	27
	answering dept short name	Transport
	answering dept sort name	Transport
	hansard heading	Railways: Tickets
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask His Majesty's Government what discussions they have held with the Rail Delivery Group regarding how ticket services not available on ticket vending machines, such as refunds and season ticket changes will be handled.
	tabling member printed	Lord Naseby
	uin	HL9408
	answer	answer is ministerial correction date of answer 25/07/2023 answer text <p>We recognise there are a wide range of fares and tickets offered to passengers, and that not all products are offered consistently online or at ticket vending machines. However, an estimated 99% of all transactions made at ticket offices last year could be made at TVMs or online.</p><p>The rail industry is looking to expand digital ticketing options and make them even easier for passengers to use through upgrades to ticket vending machines and digitisation of more tickets and processes.</p><p> </p><p>When proposing major changes to ticket office opening hours, including closures, operators are required to take into account the adequacy of the proposed alternatives in relation to the needs of all passengers. This includes ensuring that passengers can easily buy the right ticket for the journey they want to make, with consideration of the product range available at the station and what support is available to help with purchase.</p><p> </p><p>Passengers will not be expected to travel out of their way to buy a ticket and will be able to buy en-route or at their destination.</p> answering member printed Baroness Vere of Norbiton question first answered 25/07/2023 13:25:15 answering member 4580 label Biography information for Baroness Vere of Norbiton
	tabling member	1251 label Biography information for Lord Naseby

1653720

	registered interest
	date	17/07/2023
	answering body	Department for Transport
	answering dept id	27
	answering dept short name	Transport
	answering dept sort name	Transport
	hansard heading	Great British Railways: Software
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask His Majesty's Government what has happened to “the Great British Railways” app that was announced in 2021 which was to be issued by the Rail Delivery Group with the objective of making online purchases of tickets easier.
	tabling member printed	Lord Naseby
	uin	HL9407
	answer	answer is ministerial correction date of answer 25/07/2023 answer text <p>As set out in the Plan for Rail, we recognise that the current multitude of train company websites with different standards of service is confusing to passengers. We are continuing to review the best way to address this and are working closely with the rail sector to do this.</p><p> </p><p>We want to see a more competitive retail market and will break down the systems and structural barriers to entry so it is easier to enter the market to sell rail tickets.</p> answering member printed Baroness Vere of Norbiton question first answered 25/07/2023 13:18:59 answering member 4580 label Biography information for Baroness Vere of Norbiton
	tabling member	1251 label Biography information for Lord Naseby