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<p> </p><p> </p><p>The Ministry of Justice and its agencies (the National Offender
Management Service, the Legal Aid Agency and the Office of the Public Guardian) have
conducted the following customer, user and satisfaction surveys in the last 12 months:</p><p>
</p><p><strong>Ministry of Justice:</strong></p><ul><li>Pilot postal and telephone
survey with civil court customers</li><li>E-questionnaire with individuals and businesses
who have brought commercial cases to the rolls building</li><li>Inclusion of questions
in the Crime Survey for England and Wales to explore views and experiences of users
of our services</li></ul><p>These surveys were not commissioned by the Executive Committee
and the findings from these surveys have not been reported to the Committee.</p><p>
</p><p><strong>National Offender Management Service:</strong></p><ul><li>The Offender
Management Feedback Questionnaire (OMFQ) survey of offenders under probation supervision</li><li>The
Measuring the Quality of Prison Life (MQPL) survey of prisoners</li></ul><p>The results
of both surveys are reported to the NOMS Agency Board. The OMFQ was agreed at Director
level, and the MQPL surveys are undertaken for many years with the agreement of the
NOMS Agency Board.</p><p> </p><p> </p><p><strong>Office of the Public Guardian:</strong></p><ul><li>Deputy
customer satisfaction survey</li><li>Lasting power of attorney (LPA) customer satisfaction
survey</li><li>Digital LPA tool user feedback survey – at the end of the online digital
application process</li></ul><p>These surveys were commissioned/approved by the OPG
Board, and the survey results have been passed to the board.</p><p> </p><p><strong>Legal
Aid Agency:</strong></p><ul><li>Client satisfaction surveys with users of the civil
legal aid telephone advice service</li><li>Survey to pilot users of the new civil
legal aid online system</li><li>Customer service survey of legal aid providers</li><li>Other
ad hoc customer satisfaction surveys</li></ul><p>The findings from the surveys with
users of the civil legal aid telephone advice service have been reported to the LAA
Board. The remaining surveys have not been reported to or commissioned by the LAA
Board.</p><p> </p><p>Her Majesty's Courts and Tribunals Service have not conducted
any surveys in the last 12 months.</p>
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