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tabling member printed	Lord Laird
date	2017-01-12
registered interest	false
answer › answering member › label	Biography information for Lord Ahmad of Wimbledon

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Search Results

registered interest

date

exactly:

or between:
and

answering body

answering dept id

answering dept short name

answering dept sort name

hansard heading

house id

legislature


pref label

question text

tabling member printed

uin

answer

is ministerial correction

date of answer

exactly:

or between:
and

answer text

answering member printed

question first answered

answering member


label

tabling member


label

672284

registered interest

date

12/01/2017

answering body

Department for Transport

answering dept id

answering dept short name

Transport

answering dept sort name

Transport

hansard heading

Driver and Vehicle Licensing Agency: Telephone Services

house id

legislature

25277

	pref label	House of Lords

question text

To ask Her Majesty’s Government what is the average waiting time to speak to an official of the Driver and Vehicle Licensing Agency by phone; and what steps they are taking to shorten the average waiting time.

tabling member printed

Lord Laird

uin

HL4622

answer

is ministerial correction

date of answer

26/01/2017

answer text

In 2015/16 the Driver and Vehicle Licensing Agency’s (DVLA) contact centre advisers handled 12.9 million calls. The current average waiting time for customers to speak to an official in the DVLA’s contact centre by telephone is 32 seconds. The DVLA is always looking to improve customer service and has introduced system improvements to manage demand.

answering member printed

Lord Ahmad of Wimbledon

question first answered

26/01/2017 12:00:40

answering member

4210

	label	Biography information for Lord Ahmad of Wimbledon

tabling member

2479

	label	Biography information for Lord Laird