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tabling member printed	Lord Bradshaw
min answer › date of answer	2019-05-21
answering dept sort name	Transport
question text	To ask His Majesty%27s Government, further to the Written Answer by%C2%A0Lord Davies of Gower on 30%C2%A0January (HL1680), how the current quality of service provided by train operating companies can be assessed when service quality regime scores for April-October 2023 are only now under evaluation.

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registered interest

date

exactly:

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answering body

answering dept id

answering dept short name

answering dept sort name

hansard heading

house id

legislature


pref label

question text

tabling member printed

uin

answer

is ministerial correction

date of answer

exactly:

or between:
and

answer text

answering member printed

question first answered

answering member


label

tabling member


label

1686090

registered interest

date

30/01/2024

answering body

Department for Transport

answering dept id

answering dept short name

Transport

answering dept sort name

Transport

hansard heading

Train Operating Companies: Standards

house id

legislature

25277

	pref label	House of Lords

question text

To ask His Majesty's Government, further to the Written Answer by Lord Davies of Gower on 30 January (HL1680), how the current quality of service provided by train operating companies can be assessed when service quality regime scores for April-October 2023 are only now under evaluation.

tabling member printed

Lord Bradshaw

uin

HL2024

answer

is ministerial correction

date of answer

13/02/2024

answer text

The Department regularly assesses the quality of service provided by the train operators, including through independent inspections that take place across the network every Rail Period, which is typically every 28 days. The results are used to inform frequent performance discussions and are published online for passengers. Performance Fees for service quality are based on scores achieved over a longer Assessment Period. This is annual in the current National Rail Contracts and was bi-annual in previous contracts.

answering member printed

Lord Davies of Gower

question first answered

13/02/2024 16:29:14

answering member

4499

	label	Biography information for Lord Davies of Gower

tabling member

2483

	label	Biography information for Lord Bradshaw