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1138927
star this property registered interest false more like this
star this property date less than 2019-07-15more like thismore than 2019-07-15
star this property answering body
Department for Transport more like this
star this property answering dept id 27 more like this
unstar this property answering dept short name Transport more like this
star this property answering dept sort name Transport more like this
star this property hansard heading Rail Accident Investigation Branch: Zero Hours Contracts more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Transport, how many of the investigations undertaken by the Rail Accident Investigation Branch since 2010 have involved people working under a zero hours contract. more like this
star this property tabling member constituency Cardiff Central more like this
unstar this property tabling member printed
Jo Stevens remove filter
star this property uin 277205 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2019-07-22more like thismore than 2019-07-22
unstar this property answer text <p>The RAIB does not routinely record contractual terms as part of every investigation. RAIB investigations are guided by individual events, and their recommendations form part of a culture of learning and continuous improvement which has led to the UK having one of the best railway safety records in Europe.</p> more like this
star this property answering member constituency Harrogate and Knaresborough remove filter
star this property answering member printed Andrew Jones more like this
star this property question first answered
less than 2019-07-22T12:42:23.227Zmore like thismore than 2019-07-22T12:42:23.227Z
star this property answering member
3996
star this property label Biography information for Andrew Jones more like this
star this property previous answer version
129793
star this property answering member constituency Harrogate and Knaresborough more like this
star this property answering member printed Andrew Jones more like this
star this property answering member
3996
star this property label Biography information for Andrew Jones more like this
star this property tabling member
4425
unstar this property label Biography information for Jo Stevens more like this
1129671
star this property registered interest false more like this
star this property date less than 2019-06-04more like thismore than 2019-06-04
star this property answering body
Department for Transport more like this
star this property answering dept id 27 more like this
unstar this property answering dept short name Transport more like this
star this property answering dept sort name Transport more like this
star this property hansard heading Great Western Railway: Trains more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Transport, if he will make it his policy to include in the requirement for a buffet card on all Intercity Express trains in the next franchise contract for the Great Western franchise. more like this
star this property tabling member constituency Cardiff Central more like this
unstar this property tabling member printed
Jo Stevens remove filter
star this property uin 260038 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2019-06-10more like thismore than 2019-06-10
unstar this property answer text <p>The Department published the response to its consultation on the future of the Great Western franchise on 28 August 2018: (<a href="https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/736146/great-western-rail-franchise-stakeholder-briefing-document.pdf" target="_blank">https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/736146/great-western-rail-franchise-stakeholder-briefing-document.pdf</a>).</p><p> </p><p>Decisions on policy on the specification of the next Great Western franchise are informed by this consultation, which did not show strong demand for a buffet car on all Intercity Express Trains.</p><p> </p> more like this
star this property answering member constituency Harrogate and Knaresborough remove filter
star this property answering member printed Andrew Jones more like this
star this property question first answered
less than 2019-06-10T12:23:21.123Zmore like thismore than 2019-06-10T12:23:21.123Z
star this property answering member
3996
star this property label Biography information for Andrew Jones more like this
star this property tabling member
4425
unstar this property label Biography information for Jo Stevens more like this
1129673
star this property registered interest false more like this
star this property date less than 2019-06-04more like thismore than 2019-06-04
star this property answering body
Department for Transport more like this
star this property answering dept id 27 more like this
unstar this property answering dept short name Transport more like this
star this property answering dept sort name Transport more like this
star this property hansard heading Great Western Railway: Trains more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Transport, pursuant to the Answer of 16 May 2019 to Question 253626 on Great Western Railway Line: Catering, whether the specification of the Great Western Intercity Express trains designed by his Department stated that a buffet café-bar car was not required. more like this
star this property tabling member constituency Cardiff Central more like this
unstar this property tabling member printed
Jo Stevens remove filter
star this property uin 260039 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2019-06-10more like thismore than 2019-06-10
unstar this property answer text <p>The Intercity Express Programme technical specification includes a requirement that the IEP Trains be capable of providing a range of catering services, from which specific catering services and combinations may be selected. The IEP train also has a flexible design that allows changes to the catering provision in response to future requirements.</p> more like this
star this property answering member constituency Harrogate and Knaresborough remove filter
star this property answering member printed Andrew Jones more like this
star this property question first answered
less than 2019-06-10T11:57:06.97Zmore like thismore than 2019-06-10T11:57:06.97Z
star this property answering member
3996
star this property label Biography information for Andrew Jones more like this
star this property tabling member
4425
unstar this property label Biography information for Jo Stevens more like this
1129674
star this property registered interest false more like this
star this property date less than 2019-06-04more like thismore than 2019-06-04
star this property answering body
Department for Transport more like this
star this property answering dept id 27 more like this
unstar this property answering dept short name Transport more like this
star this property answering dept sort name Transport more like this
star this property hansard heading Great Western Railway: Trains more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Transport, pursuant to Answer of 16 May 2019 to Question 254217 on Great Western Railway Line: Catering, what assessment his Department made of the potential merits of offering catering option H, a trolley service, on Great Western Railway Intercity Express trains. more like this
star this property tabling member constituency Cardiff Central more like this
unstar this property tabling member printed
Jo Stevens remove filter
star this property uin 260040 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2019-06-10more like thismore than 2019-06-10
unstar this property answer text <p>The Department, in partnership with Great Western Railways (GWR), studied the costs and seating change options, provided by Hitachi Rail, for a buffet on the Intercity Express trains. It concluded, backed by GWR customer research, that the trolley service strikes the balance between ensuring catering is available whilst also maximizing the benefits of the full extra capacity that IETs provide.</p><p> </p> more like this
star this property answering member constituency Harrogate and Knaresborough remove filter
star this property answering member printed Andrew Jones more like this
star this property question first answered
less than 2019-06-10T12:00:43.097Zmore like thismore than 2019-06-10T12:00:43.097Z
star this property answering member
3996
star this property label Biography information for Andrew Jones more like this
star this property tabling member
4425
unstar this property label Biography information for Jo Stevens more like this
1126475
star this property registered interest false more like this
star this property date less than 2019-05-14more like thismore than 2019-05-14
star this property answering body
Department for Transport more like this
star this property answering dept id 27 more like this
unstar this property answering dept short name Transport more like this
star this property answering dept sort name Transport more like this
star this property hansard heading Great Western Railway: Trains more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Transport, what plans his Department has for the alteration of Great Western Intercity Express trains so that they comply with section 6.2.6 of the Intercity Express Programme technical specification on catering provision. more like this
star this property tabling member constituency Cardiff Central more like this
unstar this property tabling member printed
Jo Stevens remove filter
star this property uin 254217 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2019-05-20more like thismore than 2019-05-20
unstar this property answer text <p>The Intercity Express Programme technical specification includes a requirement that the IEP Trains be capable of providing a range of catering services, from which specific catering services and combinations may be selected. The IEP train also has a flexible design that allows changes to the catering provision in response to future requirements. The Great Western Intercity Express trains comply with all relevant catering requirements and the Department has no plans to make any changes to the Great Western IET fleet.</p><p> </p> more like this
star this property answering member constituency Harrogate and Knaresborough remove filter
star this property answering member printed Andrew Jones more like this
star this property question first answered
less than 2019-05-20T15:24:32.687Zmore like thismore than 2019-05-20T15:24:32.687Z
star this property answering member
3996
star this property label Biography information for Andrew Jones more like this
star this property tabling member
4425
unstar this property label Biography information for Jo Stevens more like this
1126204
star this property registered interest false more like this
star this property date less than 2019-05-13more like thismore than 2019-05-13
star this property answering body
Department for Transport more like this
star this property answering dept id 27 more like this
unstar this property answering dept short name Transport more like this
star this property answering dept sort name Transport more like this
star this property hansard heading Great Western Rail Franchise more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Transport, whether the current contract for the Great Western franchise includes a requirement for a trolley-only catering service on trains. more like this
star this property tabling member constituency Cardiff Central more like this
unstar this property tabling member printed
Jo Stevens remove filter
star this property uin 253624 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2019-05-16more like thismore than 2019-05-16
unstar this property answer text <p>The current Great Western franchise agreement is published on the Department’s website. The franchise agreement requires Great Western Railway to offer a trolley-based catering service for both standard and first class on some services operated by Intercity Express Trains, in line with Great Western Railway’s offer to the Department at the time the franchise agreement was negotiated.</p> more like this
star this property answering member constituency Harrogate and Knaresborough remove filter
star this property answering member printed Andrew Jones more like this
star this property question first answered
less than 2019-05-16T11:05:25.463Zmore like thismore than 2019-05-16T11:05:25.463Z
star this property answering member
3996
star this property label Biography information for Andrew Jones more like this
star this property tabling member
4425
unstar this property label Biography information for Jo Stevens more like this
1126205
star this property registered interest false more like this
star this property date less than 2019-05-13more like thismore than 2019-05-13
star this property answering body
Department for Transport more like this
star this property answering dept id 27 more like this
unstar this property answering dept short name Transport more like this
star this property answering dept sort name Transport more like this
star this property hansard heading Great Western Rail Franchise more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Transport, whether the current contract for the Great Western franchise allows for the catering provision to be provided via a buffet café-bar counter service on trains. more like this
star this property tabling member constituency Cardiff Central more like this
unstar this property tabling member printed
Jo Stevens remove filter
star this property uin 253625 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2019-05-16more like thismore than 2019-05-16
unstar this property answer text <p>The Great Western franchise agreement does not prevent on-board catering provision by Great Western Railway including a buffet or café-bar counter service.</p> more like this
star this property answering member constituency Harrogate and Knaresborough remove filter
star this property answering member printed Andrew Jones more like this
star this property question first answered
less than 2019-05-16T10:54:59.247Zmore like thismore than 2019-05-16T10:54:59.247Z
star this property answering member
3996
star this property label Biography information for Andrew Jones more like this
star this property tabling member
4425
unstar this property label Biography information for Jo Stevens more like this
1126206
star this property registered interest false more like this
star this property date less than 2019-05-13more like thismore than 2019-05-13
star this property answering body
Department for Transport more like this
star this property answering dept id 27 more like this
unstar this property answering dept short name Transport more like this
star this property answering dept sort name Transport more like this
star this property hansard heading Great Western Railway: Trains more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Transport, whether his Department was consulted on the decision to remove the buffet café-bar service from all Great Western Intercity Express trains. more like this
star this property tabling member constituency Cardiff Central more like this
unstar this property tabling member printed
Jo Stevens remove filter
star this property uin 253626 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2019-05-16more like thismore than 2019-05-16
unstar this property answer text <p>The specification of the trains was developed by the Department to deliver the outcomes it wanted to achieve with the new fleet, including more passenger seats, more leg room, increased capacity, reduced journey time, increased reliability and greater passenger comfort. This specification included an extensive, consultation process including with the train operator that was recognised by the Human Factors and Ergonomics Society and awarded the User Centred Product Design Award. The process involved numerous passenger groups representing commuters, cyclists, wheel chair users and visually impaired travellers.</p> more like this
star this property answering member constituency Harrogate and Knaresborough remove filter
star this property answering member printed Andrew Jones more like this
star this property question first answered
less than 2019-05-16T10:34:34.793Zmore like thismore than 2019-05-16T10:34:34.793Z
star this property answering member
3996
star this property label Biography information for Andrew Jones more like this
star this property tabling member
4425
unstar this property label Biography information for Jo Stevens more like this
1126207
star this property registered interest false more like this
star this property date less than 2019-05-13more like thismore than 2019-05-13
star this property answering body
Department for Transport more like this
star this property answering dept id 27 more like this
unstar this property answering dept short name Transport more like this
star this property answering dept sort name Transport more like this
star this property hansard heading Great Western Railway: Trains more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Transport, what assessment has been made of the level of customer demand for a trolley-only catering service on Great Western Intercity Express trains. more like this
star this property tabling member constituency Cardiff Central more like this
unstar this property tabling member printed
Jo Stevens remove filter
star this property uin 253627 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2019-05-16more like thismore than 2019-05-16
unstar this property answer text <p>The Department published the response to its consultation on the future of the Great Western franchise on 28 August 2018: (<a href="https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/736146/great-western-rail-franchise-stakeholder-briefing-document.pdf" target="_blank">https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/736146/great-western-rail-franchise-stakeholder-briefing-document.pdf</a>). This shows ten areas of response from consultees about catering, including comments about both trolley services and buffet cars.</p> more like this
star this property answering member constituency Harrogate and Knaresborough remove filter
star this property answering member printed Andrew Jones more like this
star this property question first answered
less than 2019-05-16T10:31:39.327Zmore like thismore than 2019-05-16T10:31:39.327Z
star this property answering member
3996
star this property label Biography information for Andrew Jones more like this
star this property tabling member
4425
unstar this property label Biography information for Jo Stevens more like this
1109434
star this property registered interest false more like this
star this property date less than 2019-04-03more like thismore than 2019-04-03
star this property answering body
Department for Transport more like this
star this property answering dept id 27 more like this
unstar this property answering dept short name Transport more like this
star this property answering dept sort name Transport more like this
star this property hansard heading Railways: Demonstrations more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Transport, what steps his Department is taking to protect rail infrastructure from disruption by protesters. more like this
star this property tabling member constituency Cardiff Central more like this
unstar this property tabling member printed
Jo Stevens remove filter
star this property uin 240578 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2019-04-08more like thismore than 2019-04-08
unstar this property answer text <p>DfT works closely with Network Rail, the British Transport Police (BTP) and other security and rail industry partners to minimise the risk of disruption to rail services. The operation of Britain’s railway infrastructure lies with Network Rail and it takes threats to, and trespass on, the railway network very seriously. When unlawful protest occurs, BTP leads in the response, investigation and prosecution of offenders. Following recent events, DfT has reminded rail operators of the need to remain vigilant and to report unusual behaviour to the police.</p> more like this
star this property answering member constituency Harrogate and Knaresborough remove filter
star this property answering member printed Andrew Jones more like this
star this property question first answered
less than 2019-04-08T13:21:12.957Zmore like thismore than 2019-04-08T13:21:12.957Z
star this property answering member
3996
star this property label Biography information for Andrew Jones more like this
star this property tabling member
4425
unstar this property label Biography information for Jo Stevens more like this
1037853
star this property registered interest false more like this
star this property date less than 2019-01-08more like thismore than 2019-01-08
star this property answering body
Department for Transport more like this
star this property answering dept id 27 more like this
unstar this property answering dept short name Transport more like this
star this property answering dept sort name Transport more like this
star this property hansard heading Level Crossings more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Transport, what assessment his Department has made of the effect of the end of two tone horn warnings at whistle boards on trends in the level of fatalities at railway level crossings. more like this
star this property tabling member constituency Cardiff Central more like this
unstar this property tabling member printed
Jo Stevens remove filter
star this property uin 206396 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2019-01-11more like thismore than 2019-01-11
unstar this property answer text <p>The Rail Safety Standards Board (RSSB) is responsible for issuing guidance to train drivers operating on the mainline railway, including the procedures for using horns at whistle boards, which are placed in advance of most level crossings.</p><p> </p><p>Since June 2007, train drivers have not been required to make two tone horn warnings at whistle boards, although it remains in discretion of the driver to use two tone horn warnings if necessary, for example to give warning to someone on or near a running line.</p><p> </p><p>The Department continues to monitor safety on the rail network, including at level crossings, which has gradually improved over the last decade.</p> more like this
star this property answering member constituency Harrogate and Knaresborough remove filter
star this property answering member printed Andrew Jones more like this
star this property question first answered
less than 2019-01-11T14:49:15.88Zmore like thismore than 2019-01-11T14:49:15.88Z
star this property answering member
3996
star this property label Biography information for Andrew Jones more like this
star this property tabling member
4425
unstar this property label Biography information for Jo Stevens more like this
1037994
star this property registered interest false more like this
star this property date less than 2019-01-08more like thismore than 2019-01-08
star this property answering body
Department for Transport more like this
star this property answering dept id 27 more like this
unstar this property answering dept short name Transport more like this
star this property answering dept sort name Transport more like this
star this property hansard heading Railways: Overcrowding more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Transport, what estimate he has made of (a) the number of trains that will run overcapacity and (b) the amount by which they will exceed their capacity on average by 2025 on currents trends in funding and passenger growth. more like this
star this property tabling member constituency Cardiff Central more like this
unstar this property tabling member printed
Jo Stevens remove filter
star this property uin 206397 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2019-01-11more like thismore than 2019-01-11
unstar this property answer text <p>Estimates for the number of overcrowded trains and their levels of overcrowding in 2025 are not available.</p><p> </p><p>Capacity provided by franchised rail operators is monitored by the DfT through a regular series of passenger counts at a number of major city centre stations. Along with other data sources, these feed into a model that allows the DfT to forecast passenger demand. Latest published forecasts for passenger demand are available here:</p><p> </p><p><a href="https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/630674/high-level-output-specification-web.pdf" target="_blank">https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/630674/high-level-output-specification-web.pdf</a></p><p>The results enable the DfT to liaise with operators where capacity problems are identified, and to ensure that potential solutions are investigated.</p><p> </p><p>It is for the rail industry to plan to fully deploy available rolling stock to best meet passenger demand and take all reasonable steps to minimise any crowding, as set out in the Train Plan within the Franchise Agreements for DfT’s franchised train operators<strong>.</strong></p><p><strong> </strong></p>
star this property answering member constituency Harrogate and Knaresborough remove filter
star this property answering member printed Andrew Jones more like this
star this property question first answered
less than 2019-01-11T14:52:08.207Zmore like thismore than 2019-01-11T14:52:08.207Z
star this property answering member
3996
star this property label Biography information for Andrew Jones more like this
star this property tabling member
4425
unstar this property label Biography information for Jo Stevens more like this
1037221
star this property registered interest false more like this
star this property date less than 2019-01-07more like thismore than 2019-01-07
star this property answering body
Department for Transport more like this
star this property answering dept id 27 more like this
unstar this property answering dept short name Transport more like this
star this property answering dept sort name Transport more like this
star this property hansard heading Railways: Overcrowding more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Transport, what assessment his Department has made of trends in the number and proportion of trains running over capacity in the last five years; and if he will make a statement. more like this
star this property tabling member constituency Cardiff Central more like this
unstar this property tabling member printed
Jo Stevens remove filter
star this property uin 205964 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2019-01-10more like thismore than 2019-01-10
unstar this property answer text <p>Capacity provided by franchised rail operators is monitored by the DfT through a regular series of passenger counts at a number of major city centre stations. The results enable the DfT to liaise with operators where capacity problems are identified, and to ensure that potential solutions are investigated.</p><p> </p><p>It is for the rail industry to plan to fully deploy available rolling stock to best meet passenger demand, and take all reasonable steps to minimise any crowding.</p><p> </p><p> </p><p>Rail crowding statistics published by the Department for Transport provides information on passenger crowding into major city centres, based on a typical autumn weekday. The table below presents the percentage of standard class passengers in excess of the capacity (PiXC) on their train service across the morning peak (07:00 to 09:59) and evening peak (16:00 to 18:59) into major city centres.</p><p> </p><p><strong>Passengers in excess of capacity (PiXC) on a typical autumn weekday across fourteen major cities in England and Wales</strong></p><table><tbody><tr><td><p><strong> </strong></p></td><td><p><strong>2017</strong></p></td><td><p><strong>2016</strong></p></td><td><p><strong>2015</strong></p></td><td><p><strong>2014</strong></p></td><td><p><strong>2013</strong></p></td></tr><tr><td><p><strong>Total for all major cities</strong></p></td><td><p>3.5%</p></td><td><p>3.8%</p></td><td><p>3.8%</p></td><td><p>3.5%</p></td><td><p>2.6%</p></td></tr></tbody></table><p> </p><p>Further information is provided in the following online table:</p><p><a href="https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/728189/rai0209.ods" target="_blank">https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/728189/rai0209.ods</a></p><p> </p><p>This table is part of an annual statistics publication on passenger numbers and crowding in major city centres in England and Wales, which can be found here:</p><p><a href="https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/728526/rail-passengers-crowding-2017.pdf" target="_blank">https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/728526/rail-passengers-crowding-2017.pdf</a></p>
star this property answering member constituency Harrogate and Knaresborough remove filter
star this property answering member printed Andrew Jones more like this
star this property question first answered
less than 2019-01-10T16:16:14.767Zmore like thismore than 2019-01-10T16:16:14.767Z
star this property answering member
3996
star this property label Biography information for Andrew Jones more like this
star this property tabling member
4425
unstar this property label Biography information for Jo Stevens more like this
1023274
star this property registered interest false more like this
star this property date less than 2018-12-11more like thismore than 2018-12-11
star this property answering body
Department for Transport more like this
star this property answering dept id 27 more like this
unstar this property answering dept short name Transport more like this
star this property answering dept sort name Transport more like this
star this property hansard heading Railways: Disability more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Transport, what methodology his Department uses to assess the performance of franchises in relation to delivering a good service for disabled users. more like this
star this property tabling member constituency Cardiff Central more like this
unstar this property tabling member printed
Jo Stevens remove filter
star this property uin 201187 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2018-12-17more like thismore than 2018-12-17
unstar this property answer text <p>As a condition of their licence, train operating companies must publish a Disabled People’s Protection Policy which sets out the level of service they will provide to disabled passengers. This must be approved by and is monitored by the independent regulator, the Office of Road and Rail (ORR), who have the powers to take enforcement action where that service is not provided.</p><p> </p><p>Furthermore, the ORR has recently launched a consultation on wide-ranging reforms to the Disabled People's Protection Policy designed to bring greater quality, consistency and reliability to Assisted Travel for disabled passengers. The proposed reforms include strengthening their monitoring of train operating companies obligations regarding provision of information on what assistance is available and how to obtain it.</p><p> </p><p>The Department also includes challenging customer satisfaction targets in Franchise Agreements for a range of key measures and regularly monitors performance against them. The targets incentivise train companies to deliver a consistently high-quality experience for all passengers, including disabled users, and where they are missed, operators must invest in improvements.</p>
star this property answering member constituency Harrogate and Knaresborough remove filter
star this property answering member printed Andrew Jones more like this
star this property question first answered
less than 2018-12-17T15:05:01.127Zmore like thismore than 2018-12-17T15:05:01.127Z
star this property answering member
3996
star this property label Biography information for Andrew Jones more like this
star this property tabling member
4425
unstar this property label Biography information for Jo Stevens more like this
1023277
star this property registered interest false more like this
star this property date less than 2018-12-11more like thismore than 2018-12-11
star this property answering body
Department for Transport more like this
star this property answering dept id 27 more like this
unstar this property answering dept short name Transport more like this
star this property answering dept sort name Transport more like this
star this property hansard heading Railways: Standards more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Transport, what performance indicators his Department uses to measure the number of times that trains run by franchise operators have not stopped at a station as a result of a service already being late running. more like this
star this property tabling member constituency Cardiff Central more like this
unstar this property tabling member printed
Jo Stevens remove filter
star this property uin 201190 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2018-12-17more like thismore than 2018-12-17
unstar this property answer text <p>Services that skip one or more stations for reasons the operator itself is responsible are considered as Part Cancellations within the Department’s Cancellation performance regime. This means they are counted towards the overall number of Cancellations any operator incurs against its benchmark. The Department does not routinely require any specific reason for a cancellation to be reported.</p> more like this
star this property answering member constituency Harrogate and Knaresborough remove filter
star this property answering member printed Andrew Jones more like this
star this property question first answered
less than 2018-12-17T09:11:23.563Zmore like thismore than 2018-12-17T09:11:23.563Z
star this property answering member
3996
star this property label Biography information for Andrew Jones more like this
star this property tabling member
4425
unstar this property label Biography information for Jo Stevens more like this
715784
star this property registered interest false more like this
star this property date less than 2017-03-30more like thismore than 2017-03-30
star this property answering body
Department for Transport more like this
star this property answering dept id 27 more like this
unstar this property answering dept short name Transport more like this
star this property answering dept sort name Transport more like this
star this property hansard heading Parking: Private Sector more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Transport, how many cases of non-compliance with DVLA codes of practice by private car parking companies have been the result of audit visits carried out by the Government Internal Audit Agency in the last (a) five and (b) 10 years. more like this
star this property tabling member constituency Cardiff Central more like this
unstar this property tabling member printed
Jo Stevens remove filter
star this property uin 70189 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2017-04-18more like thismore than 2017-04-18
unstar this property answer text <p>The Driver and Vehicle Licensing Agency (DVLA) takes the protection of the data it holds very seriously and has robust measures in place to protect it. Private parking companies must be a member of an accredited trade association before they are able to request DVLA data and must abide by the relevant trade association’s code of practice.</p><p> </p><p>In addition, the Government Internal Audit Agency (GIAA) inspects data users on the DVLA’s behalf to ensure that data requested is only used in accordance with strict contractual terms. The DVLA is alerted to any compliance related issues identified. These can range in severity from minor infringements (which companies are given an opportunity to address) to more serious cases of non-compliance resulting in the parking company being suspended from being able to request vehicle keeper data.</p><p> </p><p>Data on the volume of non-compliance issues identified as a result of GIAA audits carried out in each of the last ten years is not readily available. The number of private parking companies which have had their ability to request DVLA data suspended in the last ten years is shown in the table below:</p><p> </p><table><tbody><tr><td><p><strong>Financial year</strong></p></td><td><p><strong>Number of private parking companies suspended from accessing DVLA data</strong></p></td></tr><tr><td><p>2006/07</p></td><td><p>0</p></td></tr><tr><td><p>2007/08</p></td><td><p>6</p></td></tr><tr><td><p>2008/09</p></td><td><p>9</p></td></tr><tr><td><p>2010/11</p></td><td><p>8</p></td></tr><tr><td><p>2011/12</p></td><td><p>6</p></td></tr><tr><td><p>2012/13</p></td><td><p>14</p></td></tr><tr><td><p>2013/14</p></td><td><p>10</p></td></tr><tr><td><p>2014/15</p></td><td><p>10</p></td></tr><tr><td><p>2015/16</p></td><td><p>9</p></td></tr><tr><td><p>2016/17</p></td><td><p>4</p></td></tr><tr><td><p><strong>Total</strong></p></td><td><p><strong> 76</strong></p></td></tr></tbody></table><p> </p><p>Companies can be suspended for various reasons, including not complying with the relevant parking industry accredited trade association’s code of practice. It is for the parking company to demonstrate that it is compliant with that code and for the trade association itself to monitor its members’ compliance with the code. Parking companies can also be suspended from requesting DVLA data for breaching the contract the company has with the DVLA for release of data or as a result of issues identified at a GIAA audit.</p><p> </p><p>Where parking companies use third parties to pursue unpaid private parking charges, the parking company should have a formal contract in place to provide assurance over the use and security of DVLA data. The parking company retains overall responsibility for the use of the data by its sub-contractors.</p><p> </p><p>Following its most recent audit of the DVLA’s procedures for releasing data to private parking companies, the Information Commissioner’s Office found that there was a high level of assurance that processes were in place to mitigate the risks of non-compliance with data protection requirements. The audit was published on 1 June 2016 and can be found at <a href="https://ico.org.uk/action-weve-taken/audits-advisory-visits-and-overview-reports/driver-and-vehicle-licensing-agency-dvla/" target="_blank">https://ico.org.uk/action-weve-taken/audits-advisory-visits-and-overview-reports/driver-and-vehicle-licensing-agency-dvla/</a>.</p><p><strong> </strong></p>
star this property answering member constituency Harrogate and Knaresborough remove filter
star this property answering member printed Andrew Jones more like this
star this property grouped question UIN
70190 more like this
70212 more like this
star this property question first answered
less than 2017-04-18T13:45:42.993Zmore like thismore than 2017-04-18T13:45:42.993Z
star this property answering member
3996
star this property label Biography information for Andrew Jones more like this
star this property tabling member
4425
unstar this property label Biography information for Jo Stevens more like this
715785
star this property registered interest false more like this
star this property date less than 2017-03-30more like thismore than 2017-03-30
star this property answering body
Department for Transport more like this
star this property answering dept id 27 more like this
unstar this property answering dept short name Transport more like this
star this property answering dept sort name Transport more like this
star this property hansard heading Parking: Private Sector more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Transport, how many private car parking companies have had their access to the DVLA vehicle keeper database suspended for non-compliance with DVLA regulations in the last (a) five and (b) 10 years. more like this
star this property tabling member constituency Cardiff Central more like this
unstar this property tabling member printed
Jo Stevens remove filter
star this property uin 70190 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2017-04-18more like thismore than 2017-04-18
unstar this property answer text <p>The Driver and Vehicle Licensing Agency (DVLA) takes the protection of the data it holds very seriously and has robust measures in place to protect it. Private parking companies must be a member of an accredited trade association before they are able to request DVLA data and must abide by the relevant trade association’s code of practice.</p><p> </p><p>In addition, the Government Internal Audit Agency (GIAA) inspects data users on the DVLA’s behalf to ensure that data requested is only used in accordance with strict contractual terms. The DVLA is alerted to any compliance related issues identified. These can range in severity from minor infringements (which companies are given an opportunity to address) to more serious cases of non-compliance resulting in the parking company being suspended from being able to request vehicle keeper data.</p><p> </p><p>Data on the volume of non-compliance issues identified as a result of GIAA audits carried out in each of the last ten years is not readily available. The number of private parking companies which have had their ability to request DVLA data suspended in the last ten years is shown in the table below:</p><p> </p><table><tbody><tr><td><p><strong>Financial year</strong></p></td><td><p><strong>Number of private parking companies suspended from accessing DVLA data</strong></p></td></tr><tr><td><p>2006/07</p></td><td><p>0</p></td></tr><tr><td><p>2007/08</p></td><td><p>6</p></td></tr><tr><td><p>2008/09</p></td><td><p>9</p></td></tr><tr><td><p>2010/11</p></td><td><p>8</p></td></tr><tr><td><p>2011/12</p></td><td><p>6</p></td></tr><tr><td><p>2012/13</p></td><td><p>14</p></td></tr><tr><td><p>2013/14</p></td><td><p>10</p></td></tr><tr><td><p>2014/15</p></td><td><p>10</p></td></tr><tr><td><p>2015/16</p></td><td><p>9</p></td></tr><tr><td><p>2016/17</p></td><td><p>4</p></td></tr><tr><td><p><strong>Total</strong></p></td><td><p><strong> 76</strong></p></td></tr></tbody></table><p> </p><p>Companies can be suspended for various reasons, including not complying with the relevant parking industry accredited trade association’s code of practice. It is for the parking company to demonstrate that it is compliant with that code and for the trade association itself to monitor its members’ compliance with the code. Parking companies can also be suspended from requesting DVLA data for breaching the contract the company has with the DVLA for release of data or as a result of issues identified at a GIAA audit.</p><p> </p><p>Where parking companies use third parties to pursue unpaid private parking charges, the parking company should have a formal contract in place to provide assurance over the use and security of DVLA data. The parking company retains overall responsibility for the use of the data by its sub-contractors.</p><p> </p><p>Following its most recent audit of the DVLA’s procedures for releasing data to private parking companies, the Information Commissioner’s Office found that there was a high level of assurance that processes were in place to mitigate the risks of non-compliance with data protection requirements. The audit was published on 1 June 2016 and can be found at <a href="https://ico.org.uk/action-weve-taken/audits-advisory-visits-and-overview-reports/driver-and-vehicle-licensing-agency-dvla/" target="_blank">https://ico.org.uk/action-weve-taken/audits-advisory-visits-and-overview-reports/driver-and-vehicle-licensing-agency-dvla/</a>.</p><p><strong> </strong></p>
star this property answering member constituency Harrogate and Knaresborough remove filter
star this property answering member printed Andrew Jones more like this
star this property grouped question UIN
70189 more like this
70212 more like this
star this property question first answered
less than 2017-04-18T13:45:43.073Zmore like thismore than 2017-04-18T13:45:43.073Z
star this property answering member
3996
star this property label Biography information for Andrew Jones more like this
star this property tabling member
4425
unstar this property label Biography information for Jo Stevens more like this
715789
star this property registered interest false more like this
star this property date less than 2017-03-30more like thismore than 2017-03-30
star this property answering body
Department for Transport more like this
star this property answering dept id 27 more like this
unstar this property answering dept short name Transport more like this
star this property answering dept sort name Transport more like this
star this property hansard heading Parking: Private Sector more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Transport, what procedures the DVLA has in place to monitor or regulate the passing of information gained by private parking companies from the DVLA vehicle keepers database to third parties; and if he will make a statement. more like this
star this property tabling member constituency Cardiff Central more like this
unstar this property tabling member printed
Jo Stevens remove filter
star this property uin 70212 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2017-04-18more like thismore than 2017-04-18
unstar this property answer text <p>The Driver and Vehicle Licensing Agency (DVLA) takes the protection of the data it holds very seriously and has robust measures in place to protect it. Private parking companies must be a member of an accredited trade association before they are able to request DVLA data and must abide by the relevant trade association’s code of practice.</p><p> </p><p>In addition, the Government Internal Audit Agency (GIAA) inspects data users on the DVLA’s behalf to ensure that data requested is only used in accordance with strict contractual terms. The DVLA is alerted to any compliance related issues identified. These can range in severity from minor infringements (which companies are given an opportunity to address) to more serious cases of non-compliance resulting in the parking company being suspended from being able to request vehicle keeper data.</p><p> </p><p>Data on the volume of non-compliance issues identified as a result of GIAA audits carried out in each of the last ten years is not readily available. The number of private parking companies which have had their ability to request DVLA data suspended in the last ten years is shown in the table below:</p><p> </p><table><tbody><tr><td><p><strong>Financial year</strong></p></td><td><p><strong>Number of private parking companies suspended from accessing DVLA data</strong></p></td></tr><tr><td><p>2006/07</p></td><td><p>0</p></td></tr><tr><td><p>2007/08</p></td><td><p>6</p></td></tr><tr><td><p>2008/09</p></td><td><p>9</p></td></tr><tr><td><p>2010/11</p></td><td><p>8</p></td></tr><tr><td><p>2011/12</p></td><td><p>6</p></td></tr><tr><td><p>2012/13</p></td><td><p>14</p></td></tr><tr><td><p>2013/14</p></td><td><p>10</p></td></tr><tr><td><p>2014/15</p></td><td><p>10</p></td></tr><tr><td><p>2015/16</p></td><td><p>9</p></td></tr><tr><td><p>2016/17</p></td><td><p>4</p></td></tr><tr><td><p><strong>Total</strong></p></td><td><p><strong> 76</strong></p></td></tr></tbody></table><p> </p><p>Companies can be suspended for various reasons, including not complying with the relevant parking industry accredited trade association’s code of practice. It is for the parking company to demonstrate that it is compliant with that code and for the trade association itself to monitor its members’ compliance with the code. Parking companies can also be suspended from requesting DVLA data for breaching the contract the company has with the DVLA for release of data or as a result of issues identified at a GIAA audit.</p><p> </p><p>Where parking companies use third parties to pursue unpaid private parking charges, the parking company should have a formal contract in place to provide assurance over the use and security of DVLA data. The parking company retains overall responsibility for the use of the data by its sub-contractors.</p><p> </p><p>Following its most recent audit of the DVLA’s procedures for releasing data to private parking companies, the Information Commissioner’s Office found that there was a high level of assurance that processes were in place to mitigate the risks of non-compliance with data protection requirements. The audit was published on 1 June 2016 and can be found at <a href="https://ico.org.uk/action-weve-taken/audits-advisory-visits-and-overview-reports/driver-and-vehicle-licensing-agency-dvla/" target="_blank">https://ico.org.uk/action-weve-taken/audits-advisory-visits-and-overview-reports/driver-and-vehicle-licensing-agency-dvla/</a>.</p><p><strong> </strong></p>
star this property answering member constituency Harrogate and Knaresborough remove filter
star this property answering member printed Andrew Jones more like this
star this property grouped question UIN
70189 more like this
70190 more like this
star this property question first answered
less than 2017-04-18T13:45:43.15Zmore like thismore than 2017-04-18T13:45:43.15Z
star this property answering member
3996
star this property label Biography information for Andrew Jones more like this
star this property tabling member
4425
unstar this property label Biography information for Jo Stevens more like this