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1536842

	registered interest
	date	27/10/2022
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit: Housing Benefit
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, how many households in (a) Newport East constituency and (b) Wales have four or more children and are in receipt of Universal Credit or Housing Benefit.
	tabling member constituency	Newport East
	tabling member printed	Jessica Morden
	uin	72964
	answer	answer is ministerial correction date of answer 01/11/2022 answer text <p>Statistics on both the number of households in receipt of Universal Credit and Housing Benefit are published every three months. The latest statistics are available by the number of children in the household to May 2022, on <a href="https://stat-xplore.dwp.gov.uk/" target="_blank">Stat-Xplore</a>.</p><p> </p><p>If needed, you can access <a href="https://stat-xplore.dwp.gov.uk/webapi/online-help/Getting-Started.html" target="_blank">guidance</a> on how to extract the information required from</p><p>Stat-Xplore.</p> answering member constituency Hexham answering member printed Guy Opperman question first answered 01/11/2022 17:20:52 answering member 4142 label Biography information for Guy Opperman
	tabling member	1548 label Biography information for Jessica Morden

1472243

	registered interest
	date	21/06/2022
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Department for Work and Pensions: Correspondence
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, how many new enquiries her Department's MP Urgent Enquiries inbox handled in each month in from January 2021 to May 2022; what steps her Department is taking to manage the (a) performance and (b) case management of those teams; what steps she is taking to oversee the performance of the Urgent Enquiry inbox; and if she will make a statement.
	tabling member constituency	Newport East
	tabling member printed	Jessica Morden
	uin	22377
	answer	answer is ministerial correction date of answer 27/06/2022 answer text <p>DWP does not operate a single inbox dedicated to urgent enquiries from MPs.</p><p> </p><p>We offer a range of ways for MPs to contact DWP, with some product lines operating dedicated email addresses where MPs can contact us. This is in addition to dedicated telephone hotlines for MPs within Disability Services, Retirement Services and Child Maintenance. MPs can also contact the Ministerial Correspondence Team by email, telephone or in writing.</p><p> </p><p>We also triage incoming correspondence to identify urgent queries, so we can take action to address these issues quickly and support our customers.</p><p> </p><p>We recognise the importance of MP enquiries and the important role MPs play in supporting their constituents. Information about how MPs and their staff can best contact us is published on the Parliamentary website and this information is regularly updated. Individual product lines also conduct regular engagement with MPs, including bespoke sessions with MPs and their support teams.</p><p> </p><p>Information relating to the numbers of enquiries received by the DWP email addresses which receive MP contact is not readily available and to provide it would incur disproportionate cost.</p><p> </p><p>Emails received from MPs about operational issues are managed as part of DWP’s correspondence teams. We closely monitor the performance of these teams and regularly review the resource allocated to this work and where process improvements can be made.</p><p> </p> answering member constituency Hexham answering member printed Guy Opperman question first answered 27/06/2022 14:49:26 answering member 4142 label Biography information for Guy Opperman
	tabling member	1548 label Biography information for Jessica Morden

1469657

	registered interest
	date	13/06/2022
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Department for Work and Pensions: Telephone Services
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, how many new enquiries her Department’s MP hotline teams dealt with in each month in 2021; what steps her Department is taking to manage the (a) performance and (b) case management of those teams; what steps she is taking to oversee the performance of those MP hotlines; and if she will make a statement.
	tabling member constituency	Newport East
	tabling member printed	Jessica Morden
	uin	16879
	answer	answer is ministerial correction date of answer 16/06/2022 answer text <p>Information relating to the numbers of enquiries received by DWP MP hotlines is not readily available and to provide it would incur disproportionate cost.</p><p> </p><p>We offer a range of ways for MPs to contact DWP, including through dedicated MP hotlines within Disability Services, CMG, and Retirement Services. Information about how MPs and their staff can best contact us is published on the Parliamentary website and this information is regularly updated. Individual product lines also conduct regular engagement with MPs, including bespoke sessions with MPs and their support teams.</p><p> </p><p>Enquiries received by MP hotlines are managed as part of DWP’s correspondence teams. We closely monitor the performance of these teams and regularly review the resource allocated to this work and where process improvements can be made.</p><p> </p><p>All MP hotlines are regularly checked during operating hours and calls from MPs are either answered directly or allow a voicemail message to be left, which will be picked up and responded to as soon as possible.</p> answering member constituency Hexham answering member printed Guy Opperman question first answered 16/06/2022 14:26:21 answering member 4142 label Biography information for Guy Opperman
	tabling member	1548 label Biography information for Jessica Morden

1417775

	registered interest
	date	28/01/2022
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Department for Work and Pensions: Correspondence
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what the average response time was for her Department to respond to an enquiry from an MP once an enquiry had been received by the MP (a) hotline and (b) account management team in (a) 2019, (b) 2020 and (c) 2021.
	tabling member constituency	Newport East
	tabling member printed	Jessica Morden
	uin	113703
	answer	answer is ministerial correction date of answer 02/02/2022 answer text <p>The Department does not record the information requested.</p><p> </p><p>Data on the timeliness of responses to correspondence from MPs and Peers for 2019 and 2020 is published on Gov.uk here: <a href="https://www.gov.uk/government/publications/data-on-responses-to-correspondence-from-mps-and-peers" target="_blank">https://www.gov.uk/government/publications/data-on-responses-to-correspondence-from-mps-and-peers</a> . Data for 2021 will be published by the Cabinet Office in due course</p> answering member constituency Hexham answering member printed Guy Opperman question first answered 02/02/2022 16:03:07 answering member 4142 label Biography information for Guy Opperman
	tabling member	1548 label Biography information for Jessica Morden

1403950

	registered interest
	date	18/01/2022
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Pensioners: Utilities
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, on what date in 2021 her Department notified utility suppliers of those (a) in receipt of the Guarantee Element of Pension Credit and (b) in the core group for the Warm Home Discount.
	tabling member constituency	Newport East
	tabling member printed	Jessica Morden
	uin	106676
	answer	answer is ministerial correction date of answer 26/01/2022 answer text <p>The warm home discount scheme is the responsibility of the Department for Business, Energy and Industrial Strategy.</p><p> </p><p>However, the Department for Work and Pensions operates a data match with relevant energy suppliers to ensure customers in receipt of Pension Credit Guarantee Credit (known as the core group) receive an automatic rebate on their energy bill where possible.</p><p> </p><p>The qualifying date to determine warm home discount eligibility for 2021/22 was the 4 July 2021. The department completed this year’s exercise by 9 October 2021.</p><p><strong> </strong></p><p>The department also undertakes a further exercise in mid-November, this is to capture any Pension Credit Guarantee Credit claims that may have been backdated.</p><p> </p> answering member constituency Hexham answering member printed Guy Opperman question first answered 26/01/2022 15:10:34 answering member 4142 label Biography information for Guy Opperman
	tabling member	1548 label Biography information for Jessica Morden

1378022

	registered interest
	date	12/11/2021
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Department for Work and Pensions: Correspondence
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what the average waiting time was for a substantive response to be sent following an enquiry being made to her Department's MP Account Management team in (a) 2018, (b) 2019, (c) 2020 and (d) 2021.
	tabling member constituency	Newport East
	tabling member printed	Jessica Morden
	uin	73789
	answer	answer is ministerial correction date of answer 17/11/2021 answer text <p>Information on the handling of correspondence from hon. Members and Peers by Government Departments and Agencies is published by the Cabinet Office. The most recent available information was published on 15 July 2021 and can be found at</p><p><a href="https://www.gov.uk/government/publications/data-on-responses-to-correspondence-from-mps-and-peers" target="_blank">https://www.gov.uk/government/publications/data-on-responses-to-correspondence-from-mps-and-peers</a>.</p> answering member constituency Hexham answering member printed Guy Opperman question first answered 17/11/2021 16:26:51 answering member 4142 label Biography information for Guy Opperman
	tabling member	1548 label Biography information for Jessica Morden

1354309

	registered interest
	date	09/09/2021
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Children: Maintenance
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what the average time taken by the Child Maintenance Service to recover arrears for child maintenance was in (a) 2018, (b) 2019 and (c) 2020.
	tabling member constituency	Newport East
	tabling member printed	Jessica Morden
	uin	45823
	answer	answer is ministerial correction date of answer 16/09/2021 answer text <p>We do not hold this information due to the complex nature of our unpaid Child Maintenance (previously known as arrears) negotiations. When arranging for unpaid Child Maintenance to be recovered, caseworkers speak to both the Paying Parent and the Receiving Parent to agree an affordable and acceptable amount for both parties.</p> answering member constituency Hexham answering member printed Guy Opperman question first answered 16/09/2021 13:32:44 answering member 4142 label Biography information for Guy Opperman
	tabling member	1548 label Biography information for Jessica Morden

1344173

	registered interest
	date	06/07/2021
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Pension Credit: Wales
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what the pension credit take up is in (a) Newport East constituency and (b) each Welsh constituency.
	tabling member constituency	Newport East
	tabling member printed	Jessica Morden
	uin	28136
	answer	answer is ministerial correction date of answer 12/07/2021 answer text <p>The information requested is not available.</p><p>The DWP publishes annual take-up statistics for income-related benefits, including Pension Credit, at Great Britain level. The latest data was published in October 2020 and provides take-up estimates up to financial year 2018/19: <a href="https://www.gov.uk/government/collections/income-related-benefits-estimates-of-take-up--2" target="_blank">https://www.gov.uk/government/collections/income-related-benefits-estimates-of-take-up--2(opens in a new tab)</a></p> answering member constituency Hexham answering member printed Guy Opperman question first answered 12/07/2021 13:00:07 answering member 4142 label Biography information for Guy Opperman
	tabling member	1548 label Biography information for Jessica Morden

1313294

	registered interest
	date	11/05/2021
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	State Retirement Pensions: Payments
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what the average time is (a) between receipt of an application for state pension and date of the first payment and (b) between reaching state pension age and the date of the first payment of state pension.
	tabling member constituency	Newport East
	tabling member printed	Jessica Morden
	uin	161
	answer	answer is ministerial correction date of answer 18/05/2021 answer text <p>The information requested is not readily available, as to provide it would require complex interrogation of our systems and would incur disproportionate cost.</p> answering member constituency Hexham answering member printed Guy Opperman question first answered 18/05/2021 12:57:17 answering member 4142 label Biography information for Guy Opperman
	tabling member	1548 label Biography information for Jessica Morden

1310084

	registered interest
	date	19/04/2021
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Child Maintenance Service: Complaints
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what the average waiting time was for a response to a complaint made to the Child Maintenance Service in (a) 2019, (b) 2020 and (c) January to April 2021.
	tabling member constituency	Newport East
	tabling member printed	Jessica Morden
	uin	183105
	answer	answer is ministerial correction date of answer 23/04/2021 answer text <p>The Department does not measure timings as described in the question, so this information could only be provided at disproportionate cost.</p><p> </p><p>Complaints received about the Child Maintenance Service are handled in line with the overall Departmental complaints process published on Gov.uk. We aim to contact customers within 15 working days to clear the complaint or agree how to investigate it if it will take longer.</p> answering member constituency Hexham answering member printed Guy Opperman question first answered 23/04/2021 14:06:07 answering member 4142 label Biography information for Guy Opperman previous answer version 98699 answering member constituency Hexham answering member printed Guy Opperman answering member 4142 label Biography information for Guy Opperman
	tabling member	1548 label Biography information for Jessica Morden