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<p>All season ticket holders are entitled to claim a refund for time unused on their
tickets in accordance with the National Rail Conditions of Travel.</p><p><em> </em></p><p>We
have worked with the rail industry to make the process for claiming season ticket
refunds easier during this crisis, for example by allowing passengers to claim refunds
remotely rather than returning their ticket to a ticket office. We have also allowed
passengers to backdate their season ticket refund claim to 17th March, when ‘do not
travel’ advice was first introduced, or the date their ticket was last used, whichever
is later. The refund acceptance period for passengers has also been extended from
28 to 56 days.</p>
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