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<p /> <p /> <p>The Pensions Advisory Service provides information and guidance over
multiple distribution channels including by telephone, web chat, online and written
enquiries and face to face via outreach activity. The outreach activity includes shows,
forums and similar events. All guidance is tailored to the individuals' personal circumstances.</p><p>
</p><p>The data for the last five years are set out in the table below:</p><p> </p><table><tbody><tr><td><p>Year</p></td><td><p>2009/2010</p></td><td><p>2010/2011</p></td><td><p>2011/2012</p></td><td><p>2012/2013</p></td><td><p>2013/2014</p></td></tr><tr><td><p>Helpline
customers</p><p>Includes calls, online enquiries, webchats and 1<sup>st</sup> party
complaints</p></td><td><p>99,663</p></td><td><p>87,712</p></td><td><p>93,505</p></td><td><p>84,228</p></td><td><p>
</p><p> </p><p> </p><p> </p><p>76,348 (as at 28th February)</p><p> </p><p> </p></td></tr><tr><td><p>Outreach
work</p></td><td><p>6,457 people spoken to at TPAS events/presentations</p></td><td><p>7,577</p></td><td><p>3,786</p></td><td><p>1,091</p></td><td><p>1,400
estimate to date</p></td></tr></tbody></table><p> </p><p> </p>
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