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1135188

	registered interest
	date	27/06/2019
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Personal Independence Payment: County Durham
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 26 June 2019 to Question 267733 on Personal Independence Payment: County Durham, what key performance indicators his Department uses to monitor the processing of personal independence payments mandatory reconsiderations.
	tabling member constituency	Easington
	tabling member printed	Grahame Morris
	uin	270340
	answer	answer is ministerial correction date of answer 02/07/2019 answer text <p>There is no target in law for processing mandatory reconsideration (MR) applications. Decisions are made without delay, but the focus is on making sure that the decision under dispute is thoroughly reviewed.</p><p> </p><p>We are engaging with stakeholders to explore how we can improve the MR process. We have also recently implemented a new approach in PIP which includes contacting claimants, where appropriate, to see if there is information that would enable us to change the decision ourselves at an earlier stage. To support this, we are investing additional time and resource for communication, evidence gather and review, which means that some cases can take longer. However, this approach supports our aim; to make the right decision as early as possible so that claimants don’t need to progress to the Appeal stage.</p><p> </p><p>Introducing performance indicators - be they in relation to outcomes or the speed of clearance - would compromise the Department’s quality-driven approach. But as explained in my previous reply, from late May 2019 claimants have been advised that as a guide, and to manage their expectations, that they should hear from the Department within 10 weeks.</p> answering member constituency North Swindon answering member printed Justin Tomlinson grouped question UIN 270341 question first answered 02/07/2019 15:20:39 answering member 4105 label Biography information for Justin Tomlinson
	tabling member	3973 label Biography information for Grahame Morris

1134443

	registered interest
	date	25/06/2019
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Personal Independence Payment: County Durham
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 20 June 2019 to Question 265489 on Personal Independence Payment, for what reason recent correspondence on casework enquiries to hon. Members states that waiting times for personal independence payments mandatory reconsiderations are 10 to 12 weeks in County Durham and table 7D, entitled MR clearance time (median calendar days), normal rules, by year of clearance, region and local authority of her Department's quarterly statistical publication, Personal Independence Payment: April 2013 to April 2019 states that such waiting times are 39 median calendar days.
	tabling member constituency	Easington
	tabling member printed	Grahame Morris
	uin	269031
	answer	answer is ministerial correction date of answer 01/07/2019 answer text <p>The figures published in table 7D of the publication “Personal Independence Payment: April 2013 to April 2019” are based on median calendar days that a Mandatory Reconsideration (MR) is cleared in each Financial Year. Clearance times can vary over time, and the median time is the middle value if all the times were ordered from lowest value to highest value.</p><p> </p><p>Table 7C of the same publication shows median clearance times by month for Great Britain as a whole, with April 2019 being the latest month official statistics have been published for.</p><p> </p><p>There is no legislative clearance target for a mandatory reconsideration. However, from late May 2019 claimants have been advised that, as a guide, they should hear from the Department within 10 weeks.</p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 01/07/2019 14:01:58 answering member 4105 label Biography information for Justin Tomlinson
	tabling member	3973 label Biography information for Grahame Morris

1132555

	registered interest
	date	17/06/2019
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Personal Independence Payment: County Durham
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, how many staff have been tasked with conducting mandatory reconsiderations for personal independence payments in County Durham in each of the last five years.
	tabling member constituency	Easington
	tabling member printed	Grahame Morris
	uin	265490
	answer	answer is ministerial correction date of answer 20/06/2019 answer text <p>The information requested is not available.</p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 20/06/2019 13:12:30 answering member 4105 label Biography information for Justin Tomlinson
	tabling member	3973 label Biography information for Grahame Morris

1132556

	registered interest
	date	17/06/2019
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Personal Independence Payment: County Durham
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what steps she is taking to reduce the 12-week waiting time for a mandatory reconsideration for personal independence payments in County Durham.
	tabling member constituency	Easington
	tabling member printed	Grahame Morris
	uin	265491
	answer	answer is ministerial correction date of answer 24/06/2019 answer text <p>We always aim to make the right decision as early as we can. The MR process was introduced as an opportunity to review the original decision and consider any additional evidence provided by the claimant since the original decision was made.</p><p>There has been an increase in outstanding PIP MR clearance times in recent months. Measures to reduce the number of outstanding MRs include:</p><ul><li>Age profiles of outstanding work are managed at a national level to ensure that cases which have been outstanding for longest are actioned first.</li><li>Resource levels dedicated to the clearance of MRs have been regularly reviewed with significant recruitment, training and redeployment undertaken to support reduced clearance times.</li></ul><p>MR is a key element of the decision making process for both the Department and claimants, and whilst ensuring they make quality decisions, decision makers work hard to clear applications without delay. Gathering the right evidence is critical at the MR stage if decisions are not to go to appeal; and we are reviewing our processes to not only obtain this, but to do so whilst continuing to make decisions timeously.</p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 24/06/2019 14:29:40 answering member 4105 label Biography information for Justin Tomlinson
	tabling member	3973 label Biography information for Grahame Morris