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1488827

	registered interest
	date	13/07/2022
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	hansard heading	Visas: Applications
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for the Home Department, pursuant to the Answer of 13 July 2022 to question 32523 on Visas: Applications, for what reason writing to the hon. Member for Easington on visa application GWF064124251 would compromise (a) GDPR and (b) safeguarding rules; and when he plans to write to the hon. Member for Easington about that case.
	tabling member constituency	Easington
	tabling member printed	Grahame Morris
	uin	35917
	answer	answer is ministerial correction date of answer 19/07/2022 answer text <p>We do not comment publicly on individual cases.</p><p>The MP Account Management Team will reply to your correspondence on the procedural matters raised by 27 July 2022.</p> answering member constituency Torbay answering member printed Kevin Foster question first answered 19/07/2022 10:57:23 answering member 4451 label Biography information for Kevin Foster
	tabling member	3973 label Biography information for Grahame Morris

1487435

	registered interest
	date	07/07/2022
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	hansard heading	Visas: Applications
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for the Home Department, pursuant to the Answer of 7 July 2022 to Question 30000, if she will (a) write to the Member for Easington to explain how multiple errors occurred in visa application GWF064124251, (b) correct the information in the Answer of 23 June 2022 to Question 18876 which advised visa application GWF064124251 was resolved, and (c) take steps to issue visa application GWF064124251 to the correct Visa Application Centre.
	tabling member constituency	Easington
	tabling member printed	Grahame Morris
	uin	32523
	answer	answer is ministerial correction date of answer 13/07/2022 answer text <p>Given the question relates to an individual application, there are significant GDPR and safeguarding constraints which prevent a detailed response being given in an answer which is publicly accessible.</p> answering member constituency Torbay answering member printed Kevin Foster question first answered 13/07/2022 10:28:57 answering member 4451 label Biography information for Kevin Foster previous answer version 12309 answering member constituency Torbay answering member printed Kevin Foster answering member 4451 label Biography information for Kevin Foster
	tabling member	3973 label Biography information for Grahame Morris

1486169

	registered interest
	date	04/07/2022
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	hansard heading	Visas: Applications
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for the Home Department, pursuant to the Answer of 23 June 2022 to Question 18876 on Visas: Applications, what further steps he is taking to reduce administrative errors with reference to visa application GWF06412451 in the context of that visa notification subsequently being incorrectly sent to Abu Dhabi rather than Islamabad Visa Application Centre; and if he will make a statement.
	tabling member constituency	Easington
	tabling member printed	Grahame Morris
	uin	30000
	answer	answer is ministerial correction date of answer 07/07/2022 answer text <p>The teams handling employment visas consider tens of thousands of applications per week. The vast majority of these are considered and reach the correct outcome.</p><p>Administration errors are rare and when any errors are flagged to the department they are resolved quickly.</p><p> </p><p>We are committed to reviewing working practices to ensure errors are minimised and addressed as quickly as possible once highlighted.</p><p> </p><p>We do not publicly comment on individual cases.</p><p> </p><p> </p> answering member constituency Torbay answering member printed Kevin Foster question first answered 07/07/2022 07:58:08 answering member 4451 label Biography information for Kevin Foster
	tabling member	3973 label Biography information for Grahame Morris

1484676

	registered interest
	date	29/06/2022
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	hansard heading	Passports: Applications
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for the Home Department, what estimate she has made of the additional revenue the Government has received as a result of people upgrading passport applications in each of the last three years for which figures are available.
	tabling member constituency	Easington
	tabling member printed	Grahame Morris
	uin	27577
	answer	answer is ministerial correction date of answer 05/07/2022 answer text <p>Upgrades to urgent services are only required where an applicant needs a passport sooner than ten weeks. For the small percentage of customers whose applications take longer than ten weeks, there is an expedited service at no additional cost to help ensure that they receive their passport ahead of their travel.</p><p> </p><p>HMPO does not hold income data by service type. All HMPO income is disclosed in the Home Office Annual Report and Accounts which are published annually ahead of summer recess, links for the past 2 years are here:</p><p><a href="https://gbr01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.gov.uk%2Fgovernment%2Fpublications%2Fhome-office-annual-report-and-accounts-2020-to-2021&amp;data=05%7C01%7CIPSPQs%40hmpo.gov.uk%7C8d1bffb4fb954d629dbe08da5a8654ca%7Cf24d93ecb2914192a08af182245945c2%7C0%7C0%7C637921830229359417%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=ZcN6DkuzIyTBsmrHSTW5qI%2BwoSBMkokOzfgHjsmIYwE%3D&amp;reserved=0" target="_blank">https://www.gov.uk/government/publications/home-office-annual-report-and-accounts-2020-to-2021</a></p><p><a href="https://gbr01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.gov.uk%2Fgovernment%2Fpublications%2Fhome-office-annual-report-and-accounts-2019-to-2020&amp;data=05%7C01%7CIPSPQs%40hmpo.gov.uk%7C8d1bffb4fb954d629dbe08da5a8654ca%7Cf24d93ecb2914192a08af182245945c2%7C0%7C0%7C637921830229359417%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=PSPi21DbxOq7e%2FD6G9TvvbIV01eh2ldi1Af7iFCUDvo%3D&amp;reserved=0" target="_blank">https://www.gov.uk/government/publications/home-office-annual-report-and-accounts-2019-to-2020</a></p> answering member constituency Torbay answering member printed Kevin Foster question first answered 05/07/2022 11:20:38 answering member 4451 label Biography information for Kevin Foster previous answer version 10727 answering member constituency Torbay answering member printed Kevin Foster answering member 4451 label Biography information for Kevin Foster
	tabling member	3973 label Biography information for Grahame Morris

1472517

	registered interest
	date	22/06/2022
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	hansard heading	HM Passport Office: Disability Aids
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for the Home Department, pursuant to the Answer of 21 June 2022 to Question 19609 on HM Passport Office: Disability Aids, if she will investigate (a) case reference PEX3540953689 and (b) other incidents where HM Passport Office staff (i) refuse to engage with the BT Text Relay Service and (ii) do not respond to emails sent by constituents and hon. Members to the Interview Hub Technical Support email address.
	tabling member constituency	Easington
	tabling member printed	Grahame Morris
	uin	23282
	answer	answer is ministerial correction date of answer 27/06/2022 answer text <p>Her Majesty’s Passport Office is committed to supporting its customers who have a disability, which includes accepting callers via the BT Text Relay service.</p><p> </p><p>The Interview Hub Technical Support mailbox is for queries relating to pre-booked passport interviews only. All other customer enquiries should be directed to the Passport Adviceline, on 0300 222 000.</p><p> </p><p>Queries from honourable Members on behalf of their constituents should be directed to the dedicated email address.</p><p> </p><p>We do not comment publicly on individual cases.</p> answering member constituency Torbay answering member printed Kevin Foster question first answered 27/06/2022 16:10:57 answering member 4451 label Biography information for Kevin Foster
	tabling member	3973 label Biography information for Grahame Morris

1471048

	registered interest
	date	16/06/2022
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	hansard heading	Visas: Applications
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for the Home Department, whether she is taking steps to reduce the 24 week maximum standard service time for family visa applications.
	tabling member constituency	Easington
	tabling member printed	Grahame Morris
	uin	19608
	answer	answer is ministerial correction date of answer 21/06/2022 answer text <p>The Home Office is currently prioritising Ukraine Visa Schemes applications in response to the humanitarian crisis caused by the Russian invasion of Ukraine.</p><p>Staff from other government departments, including DWP and HMRC, are being surged into the Home Office to help with Ukraine work and enable other normal visa routes to return to normal service levels.</p> answering member constituency Torbay answering member printed Kevin Foster question first answered 21/06/2022 16:37:17 answering member 4451 label Biography information for Kevin Foster
	tabling member	3973 label Biography information for Grahame Morris

1471096

	registered interest
	date	16/06/2022
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	hansard heading	HM Passport Office: Disability Aids
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for the Home Department, with reference to passport application PEX3540953689, what steps she is taking to ensure Passport Office staff are aware of (a) BT's Relay UK Service and (b) their equality obligations to people with hearing impairments.
	tabling member constituency	Easington
	tabling member printed	Grahame Morris
	uin	19609
	answer	answer is ministerial correction date of answer 21/06/2022 answer text <p>The Passport Adviceline, which is provided by Teleperformance, is the first point of contact for enquiries about a passport application. Customers can use telephone, textphone, online enquiry forms, and webchat to make contact.</p><p>Information about free services and facilities to help with a passport application if you’re disabled can be found at: <a href="https://gbr01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.gov.uk%2Fpassport-services-disabled&amp;data=05%7C01%7CIPSPQs%40hmpo.gov.uk%7C66a42b19b8e441123fa208da50689d62%7Cf24d93ecb2914192a08af182245945c2%7C0%7C0%7C637910707479417405%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=%2FZr549MgVx%2BfESi8hu3E8n402yUcGcllNKQItxqPenQ%3D&amp;reserved=0" target="_blank">https://www.gov.uk/passport-services-disabled</a></p><p> </p><p>We do not comment publicly on individual cases.</p> answering member constituency Torbay answering member printed Kevin Foster question first answered 21/06/2022 15:36:15 answering member 4451 label Biography information for Kevin Foster
	tabling member	3973 label Biography information for Grahame Morris

1470561

	registered interest
	date	15/06/2022
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	hansard heading	Visas: Applications
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for the Home Department, whether her Department is taking steps to reduce administrative errors on the visa application with reference GWF06412451; and if her Department will fast-track the reissuing of paperwork for that application where necessary.
	tabling member constituency	Easington
	tabling member printed	Grahame Morris
	uin	18876
	answer	answer is ministerial correction date of answer 23/06/2022 answer text <p>The teams handling employment visas consider tens of thousands of applications per week. The vast majority of these are considered and reach the correct outcome.</p><p> </p><p>Processing errors are rare and when any errors are flagged to the department they are resolved quickly, as they have been in this case.</p> answering member constituency Torbay answering member printed Kevin Foster question first answered 23/06/2022 10:22:52 answering member 4451 label Biography information for Kevin Foster previous answer version 7483 answering member constituency Torbay answering member printed Kevin Foster answering member 4451 label Biography information for Kevin Foster
	tabling member	3973 label Biography information for Grahame Morris

1467716

	registered interest
	date	06/06/2022
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	hansard heading	HM Passport Office: Overtime
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for the Home Department, whether the Passport Office gave staff the option of overtime to work during the Jubilee Bank Holiday weekend.
	tabling member constituency	Easington
	tabling member printed	Grahame Morris
	uin	13096
	answer	answer is ministerial correction date of answer 09/06/2022 answer text <p>The option to work overtime was made available to Her Majesty’s Passport Office during the Jubilee bank holiday weekend.</p> answering member constituency Torbay answering member printed Kevin Foster question first answered 09/06/2022 10:56:06 answering member 4451 label Biography information for Kevin Foster
	tabling member	3973 label Biography information for Grahame Morris

1462491

	registered interest
	date	12/05/2022
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	hansard heading	Passports: Applications
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for the Home Department, at what point of the passport application process does the ten week service standard time begin.
	tabling member constituency	Easington
	tabling member printed	Grahame Morris
	uin	1164
	answer	answer is ministerial correction date of answer 23/05/2022 answer text <p>People are advised to allow up to ten weeks to get their passport. This begins from the date the supporting documents, or the application if using a paper form, are physically delivered to Her Majesty’s Passport Office.</p><p>Any time taken after that point, including updating the application tracking system, is included within the 10 week timeframe.</p> answering member constituency Torbay answering member printed Kevin Foster question first answered 23/05/2022 11:03:00 answering member 4451 label Biography information for Kevin Foster
	tabling member	3973 label Biography information for Grahame Morris