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answer text |
<p>Full guidance is made available to all DWP staff on what action is required when
a claimant moves to a different area. To assist with this process, claimants are made
aware of what steps they need to take to ensure that there are no delays in their
payments. Work coaches and colleagues in service centres work hard to ensure that
any errors made are kept to a minimum and rectified promptly.</p><p> </p><p>If a claimant
moves out of a postcode area where Universal Credit Full Service is delivered into
a postcode area where it is not, their Universal Credit Full Service claim will remain
open.</p><p> </p><p>Their previous office would retain ownership of their records
and, in collaboration with the new site, work with the claimant to move them closer
to or into work. The claim would then transfer fully when the new office the claimant
is now attending begins to deliver Universal Credit Full Service.</p><p> </p>
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