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843861

	registered interest
	date	19/02/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	State Retirement Pensions: Females
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, if she will set out (a) the number of complaints relating to the equalisation of the state pension age that her Department's independent case examiner is currently considering and (b) the number of cases that the independent case examiner has resolved since 2 October 2017.
	tabling member constituency	Rutherglen and Hamilton West
	tabling member printed	Ged Killen
	uin	128116
	answer	answer is ministerial correction date of answer 22/02/2018 answer text <p>(a) Details of the number of complaints relating to the equalisation of state pension age, that are currently (as at 20<sup>th</sup> February 2018) being considered by the Independent Case Examiner’s Office are detailed below:</p><p> </p><ul><li>369 complaints undergoing checks to establish if they can be accepted for examination</li><li>1,800 complaints awaiting investigation</li><li>36 complaints being investigated</li></ul><p> </p><p>(b) Since 2 October 2017, the Independent Case Examiner’s Office has issued 44 investigation reports into complaints about the equalisation of state pension age.</p><p><em></em></p> answering member constituency North West Hampshire answering member printed Kit Malthouse question first answered 22/02/2018 17:15:41 answering member 4495 label Biography information for Kit Malthouse
	tabling member	4672 label Biography information for Ged Killen

824412

	registered interest
	date	17/01/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Social Security Benefits: Disability
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, if she will review the accuracy of reporting on DLA and PIP assessments; and if she will update best practice guidance for producing these reports.
	tabling member constituency	Rutherglen and Hamilton West
	tabling member printed	Ged Killen
	uin	123213
	answer	answer is ministerial correction date of answer 25/01/2018 answer text <p>As Personal Independence Payment has replaced Disability Living Allowance for people aged 16 to 64, the vast majority of Disability Living Allowance claims are decided on the basis of self-reporting of need. Where a medical assessment is required, the Department has published comprehensive guidance for Health Professionals on how to complete the assessment report. This guidance was last updated in July 2017.</p><p> </p><p>As the majority of assessments are now undertaken on Personal Independence Payment, we work closely with the Assessment Providers to further improve the quality of assessments which includes ensuring their assessment reports are to the standard that the Department expects and are completed within an optimum timeframe. We have a programme of continuous improvement which includes Assessment Providers increasing clinical coaching, along with feedback and support available to each assessor. We are undertaking more observations of assessments and have introduced an independent audit of assessment reports to ensure that the advice provided to the Department’s Case Managers is of suitable quality, fully explained and justified. We will commit to progress the recommendations in Paul Gray’s second independent review around quality and consistency of Personal Independence Payment assessments.</p><p> </p><p>The Personal Independent Payment Assessment Guide provides comprehensive guidance for Health Professionals regarding all aspects of the assessment process including completion of assessment reports. This guide is updated regularly and was last updated December 2017.</p> answering member constituency Truro and Falmouth answering member printed Sarah Newton question first answered 25/01/2018 10:22:12 answering member 4071 label Biography information for Sarah Newton
	tabling member	4672 label Biography information for Ged Killen

830585

	registered interest
	date	25/01/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Social Security Benefits
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what recent assessment she has made of errors in benefit payments resulting from claimants moving from one job centre catchment area to another, particularly when one jobcentre operates universal credit and the other does not.
	tabling member constituency	Rutherglen and Hamilton West
	tabling member printed	Ged Killen
	uin	125113
	answer	answer is ministerial correction date of answer 31/01/2018 answer text <p>Full guidance is made available to all DWP staff on what action is required when a claimant moves to a different area. To assist with this process, claimants are made aware of what steps they need to take to ensure that there are no delays in their payments. Work coaches and colleagues in service centres work hard to ensure that any errors made are kept to a minimum and rectified promptly.</p><p> </p><p>If a claimant moves out of a postcode area where Universal Credit Full Service is delivered into a postcode area where it is not, their Universal Credit Full Service claim will remain open.</p><p> </p><p>Their previous office would retain ownership of their records and, in collaboration with the new site, work with the claimant to move them closer to or into work. The claim would then transfer fully when the new office the claimant is now attending begins to deliver Universal Credit Full Service.</p><p> </p> answering member constituency Reading West answering member printed Alok Sharma grouped question UIN 125116 question first answered 31/01/2018 16:28:38 answering member 4014 label Biography information for Sir Alok Sharma
	tabling member	4672 label Biography information for Ged Killen

830588

	registered interest
	date	25/01/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Jobcentres
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what guidance her Department has issued to jobcentres on processing claimants who have moved from one job centre catchment area to another, particularly when a claimant moves to or from a universal credit full service rollout area to one that does not yet offer universal credit.
	tabling member constituency	Rutherglen and Hamilton West
	tabling member printed	Ged Killen
	uin	125116
	answer	answer is ministerial correction date of answer 31/01/2018 answer text <p>Full guidance is made available to all DWP staff on what action is required when a claimant moves to a different area. To assist with this process, claimants are made aware of what steps they need to take to ensure that there are no delays in their payments. Work coaches and colleagues in service centres work hard to ensure that any errors made are kept to a minimum and rectified promptly.</p><p> </p><p>If a claimant moves out of a postcode area where Universal Credit Full Service is delivered into a postcode area where it is not, their Universal Credit Full Service claim will remain open.</p><p> </p><p>Their previous office would retain ownership of their records and, in collaboration with the new site, work with the claimant to move them closer to or into work. The claim would then transfer fully when the new office the claimant is now attending begins to deliver Universal Credit Full Service.</p><p> </p> answering member constituency Reading West answering member printed Alok Sharma grouped question UIN 125113 question first answered 31/01/2018 16:28:38 answering member 4014 label Biography information for Sir Alok Sharma
	tabling member	4672 label Biography information for Ged Killen

823568

	registered interest
	date	16/01/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 8 January 2019 to Question 121059, on universal credit, what data and research the Government would require before it would judge an automated system to be approved.
	tabling member constituency	Rutherglen and Hamilton West
	tabling member printed	Ged Killen
	uin	123033
	answer	answer is ministerial correction date of answer 24/01/2018 answer text <p>I refer the Hon. Gentleman to the answers of 8 January 2018 to Question <a href="http://www.parliament.uk/business/publications/written-questions-answers-statements/written-question/Commons/2017-12-21/121059/" target="_blank">121059</a> and 21 December <a href="http://www.parliament.uk/business/publications/written-questions-answers-statements/written-question/Commons/2017-12-18/119929/" target="_blank">119929</a>.</p><p>Our design priorities are constantly being evaluated and updated. This means the Department has not yet set a date for implementation of the automated system.</p> answering member constituency Reading West answering member printed Alok Sharma grouped question UIN 123034 123035 question first answered 24/01/2018 10:46:56 answering member 4014 label Biography information for Sir Alok Sharma
	tabling member	4672 label Biography information for Ged Killen

823569

	registered interest
	date	16/01/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 8 January 2018 to Question 121059, whether the Government is conducting data collection and research on the use of an automated system for universal credit claimants.
	tabling member constituency	Rutherglen and Hamilton West
	tabling member printed	Ged Killen
	uin	123034
	answer	answer is ministerial correction date of answer 24/01/2018 answer text <p>I refer the Hon. Gentleman to the answers of 8 January 2018 to Question <a href="http://www.parliament.uk/business/publications/written-questions-answers-statements/written-question/Commons/2017-12-21/121059/" target="_blank">121059</a> and 21 December <a href="http://www.parliament.uk/business/publications/written-questions-answers-statements/written-question/Commons/2017-12-18/119929/" target="_blank">119929</a>.</p><p>Our design priorities are constantly being evaluated and updated. This means the Department has not yet set a date for implementation of the automated system.</p> answering member constituency Reading West answering member printed Alok Sharma grouped question UIN 123033 123035 question first answered 24/01/2018 10:46:56 answering member 4014 label Biography information for Sir Alok Sharma
	tabling member	4672 label Biography information for Ged Killen

823571

	registered interest
	date	16/01/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, whether it is her policy to implement an automated system for universal credit claimants to reset their login details; and what the timetable is for setting up such a system.
	tabling member constituency	Rutherglen and Hamilton West
	tabling member printed	Ged Killen
	uin	123035
	answer	answer is ministerial correction date of answer 24/01/2018 answer text <p>I refer the Hon. Gentleman to the answers of 8 January 2018 to Question <a href="http://www.parliament.uk/business/publications/written-questions-answers-statements/written-question/Commons/2017-12-21/121059/" target="_blank">121059</a> and 21 December <a href="http://www.parliament.uk/business/publications/written-questions-answers-statements/written-question/Commons/2017-12-18/119929/" target="_blank">119929</a>.</p><p>Our design priorities are constantly being evaluated and updated. This means the Department has not yet set a date for implementation of the automated system.</p> answering member constituency Reading West answering member printed Alok Sharma grouped question UIN 123033 123034 question first answered 24/01/2018 10:46:56 answering member 4014 label Biography information for Sir Alok Sharma
	tabling member	4672 label Biography information for Ged Killen

829935

	registered interest
	date	24/01/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 24 January 2018 to Question 123035, what estimate her Department has made of the cost of introducing an automated system for universal credit claimants to reset their login details.
	tabling member constituency	Rutherglen and Hamilton West
	tabling member printed	Ged Killen
	uin	124678
	answer	answer is ministerial correction date of answer 29/01/2018 answer text <p>In line with programmes of this size, it is not our policy to cost individual features. Costs are managed at a programme level.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 29/01/2018 13:02:41 answering member 4014 label Biography information for Sir Alok Sharma
	tabling member	4672 label Biography information for Ged Killen

837818

	registered interest
	date	06/02/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Employment and Support Allowance: Appeals
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 24 January to Question 123049, if the Government will review the guidelines for decisions on mandatory reconsiderations for employment support allowance claims to take account of the decline in the number of cases in which the mandatory reconsideration decision is upheld since the introduction of that system.
	tabling member constituency	Rutherglen and Hamilton West
	tabling member printed	Ged Killen
	uin	126849
	answer	answer is ministerial correction date of answer 20/02/2018 answer text <p>Mandatory reconsideration benefits claimants, as it enables (i) the Department to provide a clear explanation of the decision; (ii) the claimant a further opportunity to present their case, including providing new evidence; and (iii) crucially, for decisions to be changed at the earliest opportunity, when appropriate.</p><p> </p><p>The overturn rate of appeals does not mean that mandatory reconsideration is not working. The main reason decisions are overturned on appeal is due to additional evidence, both oral and written, being provided at tribunal, which was not previously available at the initial decision or the mandatory reconsideration stage.</p><p><br>There are strands of work in progress to drive continuous improvement in the appeals process. This includes improving the way further evidence is collected to ensure all relevant information is available to decision makers at the earliest opportunity and the recruitment of approximately 150 Presenting Officers who represent DWP cases at Tribunals and provide valuable insight into why decisions are overturned.</p> answering member constituency Truro and Falmouth answering member printed Sarah Newton question first answered 20/02/2018 12:02:24 answering member 4071 label Biography information for Sarah Newton
	tabling member	4672 label Biography information for Ged Killen

834240

	registered interest
	date	31/01/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Personal Independence Payment: Appeals
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 24 January 2018 to Question 123047, if the Government will review the guidelines for decisions on mandatory reconsiderations for personal independence payments to take account of the decline in the number of cases in which the mandatory reconsideration decision is upheld since the introduction of that system.
	tabling member constituency	Rutherglen and Hamilton West
	tabling member printed	Ged Killen
	uin	125872
	answer	answer is ministerial correction date of answer 05/02/2018 answer text <p>Mandatory reconsideration benefits claimants, as it enables (i) the Department to provide a clear explanation of the decision; (ii) the claimant a further opportunity to present their case, including providing new evidence; and (iii) crucially, for decisions to be changed at the earliest opportunity, when appropriate.</p><p>The overturn rate of appeals does not mean that mandatory reconsideration is not working. The main reason decisions are overturned on appeal is due to additional evidence, both oral and written, being provided at tribunal, which was not previously available at the initial decision or the mandatory reconsideration stage</p><p>There are strands of work in progress to drive continuous improvement in the appeals process. This includes improving the way further evidence is collected to ensure all relevant information is available to decision makers at the earliest opportunity and the recruitment of approximately 150 Presenting Officers who represent DWP cases at Tribunals and provide valuable insight into why decisions are overturned.</p> answering member constituency Truro and Falmouth answering member printed Sarah Newton question first answered 05/02/2018 16:46:50 answering member 4071 label Biography information for Sarah Newton
	tabling member	4672 label Biography information for Ged Killen