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1000268

	registered interest
	date	02/11/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	State Retirement Pensions: Females
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 1 November 2018 to Question 185131 on Independent Case Examiner, if she will publish that same information for complaints by women on the equalisation of the state pension age.
	tabling member constituency	Rutherglen and Hamilton West
	tabling member printed	Ged Killen
	uin	187381
	answer	answer is ministerial correction date of answer 12/11/2018 answer text <p>Individual departments have set up complaints procedures. That approach has not changed under Labour 1997-2010 or successive governments. The DWP has a two tier complaints process which considers formal complaints about our service<strong>. </strong>Once a complainant has exhausted the DWP complaint process they are signposted to the Independent Case Examiner’s Office if they are dissatisfied with the final response to their complaint.</p><p>The Independent Case Examiner is independent, and discusses complaints. The Independent Case Examiner is appointed under contract to adjudicate on escalated complaints about the DWP, and its contracted service providers, in cases where the complainant has exhausted the relevant internal complaints process and remains dissatisfied. If a complainant is dissatisfied with the outcome of an I Independent Case Examiner investigation (or the service provided by the Independent Case Examiner) they can ask their Member of Parliament to escalate their complaint to the Parliamentary and Health Service Ombudsman.</p><p>The table below provides details of the number of complaints concerning the equalisation of women’s state pension age, that have been (a) received; (b) accepted for investigation and (c) resolved by the Independent Case Examiner in each month since January 2017 (we have interpreted (c) as a request for the number of concluded complaint examinations).</p><p>At the end of October 2018, there were 865 such cases awaiting a decision on whether the complaint could be accepted for investigation, which explains the drop in the number of cases accepted for investigation since April 2018.</p><p> </p><table><tbody><tr><td><p>Month</p></td><td><p>Complaints received</p></td><td><p>Complaints accepted for investigation</p></td><td><p>Concluded complaint examinations</p></td></tr><tr><td><p>January 2017</p></td><td><p>2</p></td><td><p>1</p></td><td><p>0</p></td></tr><tr><td><p>February 2017</p></td><td><p>26</p></td><td><p>5</p></td><td><p>0</p></td></tr><tr><td><p>March 2017</p></td><td><p>211</p></td><td><p>187</p></td><td><p>0</p></td></tr><tr><td><p>April 2017</p></td><td><p>172</p></td><td><p>157</p></td><td><p>0</p></td></tr><tr><td><p>May 2017</p></td><td><p>171</p></td><td><p>148</p></td><td><p>0</p></td></tr><tr><td><p>June 2017</p></td><td><p>144</p></td><td><p>124</p></td><td><p>1</p></td></tr><tr><td><p>July 2017</p></td><td><p>222</p></td><td><p>185</p></td><td><p>0</p></td></tr><tr><td><p>August 2017</p></td><td><p>290</p></td><td><p>243</p></td><td><p>0</p></td></tr><tr><td><p>September 2017</p></td><td><p>297</p></td><td><p>232</p></td><td><p>0</p></td></tr><tr><td><p>October 2017</p></td><td><p>418</p></td><td><p>338</p></td><td><p>3</p></td></tr><tr><td><p>November 2017</p></td><td><p>320</p></td><td><p>265</p></td><td><p>6</p></td></tr><tr><td><p>December 2017</p></td><td><p>222</p></td><td><p>177</p></td><td><p>4</p></td></tr><tr><td><p>January 2018</p></td><td><p>314</p></td><td><p>254</p></td><td><p>11</p></td></tr><tr><td><p>February 2018</p></td><td><p>240</p></td><td><p>210</p></td><td><p>28</p></td></tr><tr><td><p>March 2018</p></td><td><p>171</p></td><td><p>132</p></td><td><p>16</p></td></tr><tr><td><p>April 2018</p></td><td><p>196</p></td><td><p>2</p></td><td><p>11</p></td></tr><tr><td><p>May 2018</p></td><td><p>159</p></td><td><p>2</p></td><td><p>15</p></td></tr><tr><td><p>June 2018</p></td><td><p>147</p></td><td><p>2</p></td><td><p>30</p></td></tr><tr><td><p>July 2018</p></td><td><p>131</p></td><td><p>0</p></td><td><p>13</p></td></tr><tr><td><p>August 2018</p></td><td><p>108</p></td><td><p>5</p></td><td><p>14</p></td></tr><tr><td><p>September 2018</p></td><td><p>101</p></td><td><p>1</p></td><td><p>15</p></td></tr><tr><td><p>October 2018</p></td><td><p>119</p></td><td><p>0</p></td><td><p>14</p></td></tr></tbody></table><p> </p> answering member constituency Hexham answering member printed Guy Opperman question first answered 12/11/2018 14:57:29 answering member 4142 label Biography information for Guy Opperman
	tabling member	4672 label Biography information for Ged Killen

823568

	registered interest
	date	16/01/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 8 January 2019 to Question 121059, on universal credit, what data and research the Government would require before it would judge an automated system to be approved.
	tabling member constituency	Rutherglen and Hamilton West
	tabling member printed	Ged Killen
	uin	123033
	answer	answer is ministerial correction date of answer 24/01/2018 answer text <p>I refer the Hon. Gentleman to the answers of 8 January 2018 to Question <a href="http://www.parliament.uk/business/publications/written-questions-answers-statements/written-question/Commons/2017-12-21/121059/" target="_blank">121059</a> and 21 December <a href="http://www.parliament.uk/business/publications/written-questions-answers-statements/written-question/Commons/2017-12-18/119929/" target="_blank">119929</a>.</p><p>Our design priorities are constantly being evaluated and updated. This means the Department has not yet set a date for implementation of the automated system.</p> answering member constituency Reading West answering member printed Alok Sharma grouped question UIN 123034 123035 question first answered 24/01/2018 10:46:56 answering member 4014 label Biography information for Sir Alok Sharma
	tabling member	4672 label Biography information for Ged Killen

823569

	registered interest
	date	16/01/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 8 January 2018 to Question 121059, whether the Government is conducting data collection and research on the use of an automated system for universal credit claimants.
	tabling member constituency	Rutherglen and Hamilton West
	tabling member printed	Ged Killen
	uin	123034
	answer	answer is ministerial correction date of answer 24/01/2018 answer text <p>I refer the Hon. Gentleman to the answers of 8 January 2018 to Question <a href="http://www.parliament.uk/business/publications/written-questions-answers-statements/written-question/Commons/2017-12-21/121059/" target="_blank">121059</a> and 21 December <a href="http://www.parliament.uk/business/publications/written-questions-answers-statements/written-question/Commons/2017-12-18/119929/" target="_blank">119929</a>.</p><p>Our design priorities are constantly being evaluated and updated. This means the Department has not yet set a date for implementation of the automated system.</p> answering member constituency Reading West answering member printed Alok Sharma grouped question UIN 123033 123035 question first answered 24/01/2018 10:46:56 answering member 4014 label Biography information for Sir Alok Sharma
	tabling member	4672 label Biography information for Ged Killen

823571

	registered interest
	date	16/01/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, whether it is her policy to implement an automated system for universal credit claimants to reset their login details; and what the timetable is for setting up such a system.
	tabling member constituency	Rutherglen and Hamilton West
	tabling member printed	Ged Killen
	uin	123035
	answer	answer is ministerial correction date of answer 24/01/2018 answer text <p>I refer the Hon. Gentleman to the answers of 8 January 2018 to Question <a href="http://www.parliament.uk/business/publications/written-questions-answers-statements/written-question/Commons/2017-12-21/121059/" target="_blank">121059</a> and 21 December <a href="http://www.parliament.uk/business/publications/written-questions-answers-statements/written-question/Commons/2017-12-18/119929/" target="_blank">119929</a>.</p><p>Our design priorities are constantly being evaluated and updated. This means the Department has not yet set a date for implementation of the automated system.</p> answering member constituency Reading West answering member printed Alok Sharma grouped question UIN 123033 123034 question first answered 24/01/2018 10:46:56 answering member 4014 label Biography information for Sir Alok Sharma
	tabling member	4672 label Biography information for Ged Killen

823573

	registered interest
	date	16/01/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Children: Maintenance
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what estimate her Department has made of the number of paying parents involved in pay arrangements though the child maintence service who are listed as self-employed or as company directors.
	tabling member constituency	Rutherglen and Hamilton West
	tabling member printed	Ged Killen
	uin	123037
	answer	answer is ministerial correction date of answer 22/01/2018 answer text <p>The department does not hold data on the number of paying parents who are acting as company directors.</p><p> </p><p>The Child Maintenance Service is currently in the process of assuring employment data and therefore this will be available at a future date when it would be released in line with the Code of Practice for Official Statistics.</p> answering member constituency North West Hampshire answering member printed Kit Malthouse question first answered 22/01/2018 15:28:39 answering member 4495 label Biography information for Kit Malthouse
	tabling member	4672 label Biography information for Ged Killen

823582

	registered interest
	date	16/01/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Personal Independence Payment
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what steps her Department is taking to ensure that the transfer from disability living allowance to personal independence payments is made effectively; and what representations she has received on claimants whose payments have changed significantly despite there being no change in their circumstances.
	tabling member constituency	Rutherglen and Hamilton West
	tabling member printed	Ged Killen
	uin	123045
	answer	answer is ministerial correction date of answer 19/01/2018 answer text <p>The claiming process for Personal Independence Payment (PIP), including the arrangements to invite existing Disability Living Allowance (DLA) claimants to claim PIP, was co-produced with the assistance of disabled people, carers and their representative support organisations to ensure it works effectively. Up to the end of October 2017 nearly 1,177,000 DLA to PIP claims had been registered, of which nearly 1,100,000 claims had been cleared. To ensure continuity of payment, DLA claimants continue to get paid while their PIP claim is being assessed.</p><p> </p><p>The Secretary of State and Ministers receive a wide range of representations about PIP from individuals, organisations and Parliamentarians. However, as PIP is a different benefit to DLA, with different assessment criteria, someone moving from DLA to PIP will not automatically be entitled to PIP, or guaranteed the same level of award. PIP is intended to focus support on those who need it most and 38 per cent of those previously in receipt of DLA are currently receiving the highest possible rate of benefit compared with only 15 per cent on DLA of working age at May 2013.</p> answering member constituency Truro and Falmouth answering member printed Sarah Newton question first answered 19/01/2018 11:33:36 answering member 4071 label Biography information for Sarah Newton
	tabling member	4672 label Biography information for Ged Killen

823584

	registered interest
	date	16/01/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Personal Independence Payment: Appeals
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what proportion of PIP cases taken to tribunal following a failed mandatory reconsideration are successful in changing the original decision.
	tabling member constituency	Rutherglen and Hamilton West
	tabling member printed	Ged Killen
	uin	123047
	answer	answer is ministerial correction date of answer 24/01/2018 answer text <p>The percentage of PIP and ESA appeals cleared at a tribunal hearing where the appeal decision was in favour of the claimant can be found in Table SSCS.3 of the quarterly bulletin “Tribunals and gender recognition certificate statistics quarterly – July to September 2017”.</p><p> </p><p><a href="https://www.gov.uk/government/statistics/tribunals-and-gender-recognition-certificate-statistics-quarterly-july-to-september-2017" target="_blank">https://www.gov.uk/government/statistics/tribunals-and-gender-recognition-certificate-statistics-quarterly-july-to-september-2017</a></p><p> </p><p>These figures include all Mandatory Reconsideration (MR) decisions subsequently appealed - not just ‘failed’ MRs where the original decision has been maintained, but also MRs where the award was changed but which were still disputed.</p> answering member constituency Truro and Falmouth answering member printed Sarah Newton grouped question UIN 123049 question first answered 24/01/2018 17:33:37 answering member 4071 label Biography information for Sarah Newton
	tabling member	4672 label Biography information for Ged Killen

823586

	registered interest
	date	16/01/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Employment and Support Allowance: Appeals
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what proportion of ESA cases taken to tribunal following a failed mandatory reconsideration are successful in changing the original decision.
	tabling member constituency	Rutherglen and Hamilton West
	tabling member printed	Ged Killen
	uin	123049
	answer	answer is ministerial correction date of answer 24/01/2018 answer text <p>The percentage of PIP and ESA appeals cleared at a tribunal hearing where the appeal decision was in favour of the claimant can be found in Table SSCS.3 of the quarterly bulletin “Tribunals and gender recognition certificate statistics quarterly – July to September 2017”.</p><p> </p><p><a href="https://www.gov.uk/government/statistics/tribunals-and-gender-recognition-certificate-statistics-quarterly-july-to-september-2017" target="_blank">https://www.gov.uk/government/statistics/tribunals-and-gender-recognition-certificate-statistics-quarterly-july-to-september-2017</a></p><p> </p><p>These figures include all Mandatory Reconsideration (MR) decisions subsequently appealed - not just ‘failed’ MRs where the original decision has been maintained, but also MRs where the award was changed but which were still disputed.</p> answering member constituency Truro and Falmouth answering member printed Sarah Newton grouped question UIN 123047 question first answered 24/01/2018 17:33:37 answering member 4071 label Biography information for Sarah Newton
	tabling member	4672 label Biography information for Ged Killen

823613

	registered interest
	date	16/01/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Support for Mortgage Interest
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what estimate her Department has made of amount to be loaned to homeowners in the first year following the conversion of the Support for Mortgage Interest benefit to a loan.
	tabling member constituency	Rutherglen and Hamilton West
	tabling member printed	Ged Killen
	uin	123073
	answer	answer is ministerial correction date of answer 22/01/2018 answer text <p>Based on the assumptions in the 2017 Impact Assessment available at:</p><p><a href="http://www.legislation.gov.uk/ukia/2017/117/pdfs/ukia_20170117_en.pdf" target="_blank">http://www.legislation.gov.uk/ukia/2017/117/pdfs/ukia_20170117_en.pdf</a></p><p>the Department estimates that £156m will be loaned to homeowners in 2018/19, which is the first year following conversion of the Support for Mortgage Interest benefit to a loan.</p> answering member constituency North West Hampshire answering member printed Kit Malthouse question first answered 22/01/2018 15:29:07 answering member 4495 label Biography information for Kit Malthouse
	tabling member	4672 label Biography information for Ged Killen

824410

	registered interest
	date	17/01/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Children: Maintenance
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what steps her Department is taking to tackle miscalculations of child maintenance liabilities by paying parents who are (a) self-employed or (b)company directors.
	tabling member constituency	Rutherglen and Hamilton West
	tabling member printed	Ged Killen
	uin	123211
	answer	answer is ministerial correction date of answer 22/01/2018 answer text <p>The Child Maintenance Service’s definition of income includes almost all sources of gross income reported to HMRC by company directors or self-employed parents. The specially trained Financial Investigation Unit (FIU) are able to look into cases where there is concern about a parent’s income. The FIU has been expanded since it was set up in 2014; and between July and September 2017 it opened 1100 complex earner investigations. We recently launched a consultation on our new Child Maintenance Compliance and Arrears strategy which proposes further improvements to the treatment of the income of complex earners, such as high value assets owned by a parent being used to create a notional income.</p> answering member constituency North West Hampshire answering member printed Kit Malthouse question first answered 22/01/2018 15:29:35 answering member 4495 label Biography information for Kit Malthouse
	tabling member	4672 label Biography information for Ged Killen