 |
answer text |
<p>Our Ministerial Correspondence Team has not received any letters relating to claimants
facing technical or administrative problems when transferring from Employment and
Support Allowance (ESA) to Universal Credit.</p><p>However, Universal Credit Programme
colleagues have received representations from various customer support groups seeking
clarification of the ESA to UC journey for their service users. These concerns have
been raised informally at engagement events as well as through more formal routes
into the Programme.</p><p> </p><p>As a result, the Department has worked to produce
a set of communications, to help local partnership managers better explain the ESA
to UC journey to our stakeholders.</p><p>In addition we are improving the learning
for work coaches and case managers to better understand the process and how to support
claimants effectively.</p>
|
 |
