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1000268
star this property registered interest false more like this
star this property date remove maximum value filtermore like thismore than 2018-11-02
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading State Retirement Pensions: Females more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 1 November 2018 to Question 185131 on Independent Case Examiner, if she will publish that same information for complaints by women on the equalisation of the state pension age. more like this
star this property tabling member constituency Rutherglen and Hamilton West more like this
star this property tabling member printed
Ged Killen remove filter
star this property uin 187381 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2018-11-12more like thismore than 2018-11-12
star this property answer text <p>Individual departments have set up complaints procedures. That approach has not changed under Labour 1997-2010 or successive governments. The DWP has a two tier complaints process which considers formal complaints about our service<strong>. </strong>Once a complainant has exhausted the DWP complaint process they are signposted to the Independent Case Examiner’s Office if they are dissatisfied with the final response to their complaint.</p><p>The Independent Case Examiner is independent, and discusses complaints. The Independent Case Examiner is appointed under contract to adjudicate on escalated complaints about the DWP, and its contracted service providers, in cases where the complainant has exhausted the relevant internal complaints process and remains dissatisfied. If a complainant is dissatisfied with the outcome of an I Independent Case Examiner investigation (or the service provided by the Independent Case Examiner) they can ask their Member of Parliament to escalate their complaint to the Parliamentary and Health Service Ombudsman.</p><p>The table below provides details of the number of complaints concerning the equalisation of women’s state pension age, that have been (a) received; (b) accepted for investigation and (c) resolved by the Independent Case Examiner in each month since January 2017 (we have interpreted (c) as a request for the number of concluded complaint examinations).</p><p>At the end of October 2018, there were 865 such cases awaiting a decision on whether the complaint could be accepted for investigation, which explains the drop in the number of cases accepted for investigation since April 2018.</p><p> </p><table><tbody><tr><td><p>Month</p></td><td><p>Complaints received</p></td><td><p>Complaints accepted for investigation</p></td><td><p>Concluded complaint examinations</p></td></tr><tr><td><p>January 2017</p></td><td><p>2</p></td><td><p>1</p></td><td><p>0</p></td></tr><tr><td><p>February 2017</p></td><td><p>26</p></td><td><p>5</p></td><td><p>0</p></td></tr><tr><td><p>March 2017</p></td><td><p>211</p></td><td><p>187</p></td><td><p>0</p></td></tr><tr><td><p>April 2017</p></td><td><p>172</p></td><td><p>157</p></td><td><p>0</p></td></tr><tr><td><p>May 2017</p></td><td><p>171</p></td><td><p>148</p></td><td><p>0</p></td></tr><tr><td><p>June 2017</p></td><td><p>144</p></td><td><p>124</p></td><td><p>1</p></td></tr><tr><td><p>July 2017</p></td><td><p>222</p></td><td><p>185</p></td><td><p>0</p></td></tr><tr><td><p>August 2017</p></td><td><p>290</p></td><td><p>243</p></td><td><p>0</p></td></tr><tr><td><p>September 2017</p></td><td><p>297</p></td><td><p>232</p></td><td><p>0</p></td></tr><tr><td><p>October 2017</p></td><td><p>418</p></td><td><p>338</p></td><td><p>3</p></td></tr><tr><td><p>November 2017</p></td><td><p>320</p></td><td><p>265</p></td><td><p>6</p></td></tr><tr><td><p>December 2017</p></td><td><p>222</p></td><td><p>177</p></td><td><p>4</p></td></tr><tr><td><p>January 2018</p></td><td><p>314</p></td><td><p>254</p></td><td><p>11</p></td></tr><tr><td><p>February 2018</p></td><td><p>240</p></td><td><p>210</p></td><td><p>28</p></td></tr><tr><td><p>March 2018</p></td><td><p>171</p></td><td><p>132</p></td><td><p>16</p></td></tr><tr><td><p>April 2018</p></td><td><p>196</p></td><td><p>2</p></td><td><p>11</p></td></tr><tr><td><p>May 2018</p></td><td><p>159</p></td><td><p>2</p></td><td><p>15</p></td></tr><tr><td><p>June 2018</p></td><td><p>147</p></td><td><p>2</p></td><td><p>30</p></td></tr><tr><td><p>July 2018</p></td><td><p>131</p></td><td><p>0</p></td><td><p>13</p></td></tr><tr><td><p>August 2018</p></td><td><p>108</p></td><td><p>5</p></td><td><p>14</p></td></tr><tr><td><p>September 2018</p></td><td><p>101</p></td><td><p>1</p></td><td><p>15</p></td></tr><tr><td><p>October 2018</p></td><td><p>119</p></td><td><p>0</p></td><td><p>14</p></td></tr></tbody></table><p> </p>
star this property answering member constituency Hexham more like this
star this property answering member printed Guy Opperman more like this
star this property question first answered
less than 2018-11-12T14:57:29.843Zmore like thismore than 2018-11-12T14:57:29.843Z
star this property answering member
4142
star this property label Biography information for Guy Opperman more like this
unstar this property tabling member
4672
unstar this property label Biography information for Ged Killen more like this
997331
star this property registered interest false more like this
star this property date less than 2018-10-29more like thismore than 2018-10-29
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Independent Case Examiner more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, how many complaints have been (a) received, (b) accepted for investigation and (c) resolved by the Independent Case Examiner in each month since January 2017 for which information is available. more like this
star this property tabling member constituency Rutherglen and Hamilton West more like this
star this property tabling member printed
Ged Killen remove filter
star this property uin 185131 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2018-11-01more like thismore than 2018-11-01
star this property answer text <p>The table below provides details of the number of complaints (a) received; (b) accepted for investigation and (c) resolved by the Independent Case Examiner in each month since January 2017 (we have interpreted (c) as a request for the number of concluded complaint examinations).</p><p> </p><table><tbody><tr><td><p>Month</p></td><td><p>Complaints received</p></td><td><p>Complaints accepted for investigation</p></td><td><p>Concluded complaint examinations</p></td></tr><tr><td><p>January 2017</p></td><td><p>283</p></td><td><p>121</p></td><td><p>72</p></td></tr><tr><td><p>February 2017</p></td><td><p>250</p></td><td><p>92</p></td><td><p>70</p></td></tr><tr><td><p>March 2017</p></td><td><p>448</p></td><td><p>140</p></td><td><p>109</p></td></tr><tr><td><p>April 2017</p></td><td><p>380</p></td><td><p>244</p></td><td><p>58</p></td></tr><tr><td><p>May 2017</p></td><td><p>445</p></td><td><p>252</p></td><td><p>84</p></td></tr><tr><td><p>June 2017</p></td><td><p>391</p></td><td><p>226</p></td><td><p>85</p></td></tr><tr><td><p>July 2017</p></td><td><p>491</p></td><td><p>304</p></td><td><p>83</p></td></tr><tr><td><p>August 2017</p></td><td><p>507</p></td><td><p>336</p></td><td><p>69</p></td></tr><tr><td><p>September 2017</p></td><td><p>512</p></td><td><p>326</p></td><td><p>71</p></td></tr><tr><td><p>October 2017</p></td><td><p>664</p></td><td><p>428</p></td><td><p>81</p></td></tr><tr><td><p>November 2017</p></td><td><p>556</p></td><td><p>373</p></td><td><p>76</p></td></tr><tr><td><p>December 2017</p></td><td><p>358</p></td><td><p>66</p></td><td><p>65</p></td></tr><tr><td><p>January 2018</p></td><td><p>585</p></td><td><p>130</p></td><td><p>85</p></td></tr><tr><td><p>February 2018</p></td><td><p>517</p></td><td><p>82</p></td><td><p>82</p></td></tr><tr><td><p>March 2018</p></td><td><p>451</p></td><td><p>17</p></td><td><p>83</p></td></tr><tr><td><p>April 2018</p></td><td><p>479</p></td><td><p>177</p></td><td><p>74</p></td></tr><tr><td><p>May 2018</p></td><td><p>430</p></td><td><p>147</p></td><td><p>87</p></td></tr><tr><td><p>June 2018</p></td><td><p>444</p></td><td><p>309</p></td><td><p>108</p></td></tr><tr><td><p>July 2018</p></td><td><p>415</p></td><td><p>370</p></td><td><p>91</p></td></tr><tr><td><p>August 2018</p></td><td><p>442</p></td><td><p>238</p></td><td><p>104</p></td></tr><tr><td><p>September 2018</p></td><td><p>373</p></td><td><p>116</p></td><td><p>91</p></td></tr></tbody></table>
star this property answering member constituency North Swindon more like this
star this property answering member printed Justin Tomlinson more like this
star this property question first answered
less than 2018-11-01T17:33:12.887Zmore like thismore than 2018-11-01T17:33:12.887Z
star this property answering member
4105
star this property label Biography information for Justin Tomlinson more like this
unstar this property tabling member
4672
unstar this property label Biography information for Ged Killen more like this
988631
star this property registered interest false more like this
star this property date less than 2018-10-16more like thismore than 2018-10-16
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what assessment she has made of the number of instances where universal credit claimants have not received universal credit payments due to being paid every four weeks rather than per calendar month. more like this
star this property tabling member constituency Rutherglen and Hamilton West more like this
star this property tabling member printed
Ged Killen remove filter
star this property uin 180312 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2018-10-22more like thismore than 2018-10-22
star this property answer text <p>The amount of Universal Credit paid reflects, as closely as possible, the actual circumstances of a household during each monthly assessment period, including any earnings reported by the employer during that assessment period, regardless of when they were paid. Monthly assessment is aligned to the way the majority of employees are paid and also allows Universal Credit to be adjusted each month. This means that if a claimant’s income falls, they will not have to wait several months for a rise in their Universal Credit.</p><p> </p><p>Some claimants are paid in differing patterns, including four-weekly, fortnightly, weekly or on a variable day every month, which may mean that for some months these claimants receive two or more sets of earnings during one Universal Credit assessment period (AP). This may reduce, or in some cases completely reduce the Universal Credit award the claimant receives that month.</p><p> </p><p>We have produced guidance to help ensure claimants, staff and representatives are aware of the importance of reporting accurate dates and the impact on payment cycles: this is available at the following link: <a href="https://www.gov.uk/government/publications/universal-credit-different-earning-patterns-and-your-payments/universal-credit-different-earning-patterns-and-your-payments-payment-cycles" target="_blank">https://www.gov.uk/government/publications/universal-credit-different-earning-patterns-and-your-payments/universal-credit-different-earning-patterns-and-your-payments-payment-cycles</a>.</p>
star this property answering member constituency Reading West more like this
star this property answering member printed Alok Sharma more like this
star this property question first answered
less than 2018-10-22T16:52:33.403Zmore like thismore than 2018-10-22T16:52:33.403Z
star this property answering member
4014
star this property label Biography information for Alok Sharma more like this
unstar this property tabling member
4672
unstar this property label Biography information for Ged Killen more like this
984871
star this property registered interest false more like this
star this property date less than 2018-10-10more like thismore than 2018-10-10
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Pensions more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, how many people have contacted (a) her Department and (b) pension providers on having been unaware that they had a pension which had been contracted out. more like this
star this property tabling member constituency Rutherglen and Hamilton West more like this
star this property tabling member printed
Ged Killen remove filter
star this property uin 177819 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2018-10-15more like thismore than 2018-10-15
star this property answer text <p>Under successive governments the Department has never kept records on numbers contacting the Department or pension providers on having been unaware that they had a pension which had been contracted out.</p><p> </p> more like this
star this property answering member constituency Hexham more like this
star this property answering member printed Guy Opperman more like this
star this property question first answered
less than 2018-10-15T16:50:29.74Zmore like thismore than 2018-10-15T16:50:29.74Z
star this property answering member
4142
star this property label Biography information for Guy Opperman more like this
unstar this property tabling member
4672
unstar this property label Biography information for Ged Killen more like this
984872
star this property registered interest false more like this
star this property date less than 2018-10-10more like thismore than 2018-10-10
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, with reference to the oral contribution of 7 February 2018, Official Report, column 1489, when an online password reset function will be implemented for universal credit claimants. more like this
star this property tabling member constituency Rutherglen and Hamilton West more like this
star this property tabling member printed
Ged Killen remove filter
star this property uin 177820 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2018-10-15more like thismore than 2018-10-15
star this property answer text <p>Universal Credit Claimants are able to reset their password online unless they have forgotten all of their details.</p><p> </p><p>We are currently making some improvements which we hope will simplify the process for claimants.</p> more like this
star this property answering member constituency Reading West more like this
star this property answering member printed Alok Sharma more like this
star this property question first answered
less than 2018-10-15T16:46:43.133Zmore like thismore than 2018-10-15T16:46:43.133Z
star this property answering member
4014
star this property label Biography information for Alok Sharma more like this
unstar this property tabling member
4672
unstar this property label Biography information for Ged Killen more like this
947278
star this property registered interest false more like this
star this property date less than 2018-07-24more like thismore than 2018-07-24
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what assessment she has made of the implications are for her policies of the finding in the June 2018 NAO report Rolling Out Universal Credit which questioned her expectation that most claimants would have enough money to manage over the initial waiting period. more like this
star this property tabling member constituency Rutherglen and Hamilton West more like this
star this property tabling member printed
Ged Killen remove filter
star this property uin 168081 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2018-09-12more like thismore than 2018-09-12
star this property answer text <p>Some claimants at the start of their Universal Credit claim an income, such as final earnings, to help them manage until their first payment. However, for Universal Credit claimants not in this position, advance payments have always been available in order to prevent financial hardship.</p><p> </p><p>The Department had previously estimated 49% of Universal Credit claimants would apply for a new claims/benefit transfer advance (what the NAO report refers to as “most claimants not needing support”); however as the NAO report showed the actual figure is 60%. This clearly shows that claimants are being made aware of advances, that our advance system is being utilised and is working, and consequently that people are getting help when they need it.</p><p> </p><p>Personal Budgeting Support (PBS) is also offered to Universal Credit claimants from the outset of their claim. PBS helps claimants as they transition to Universal Credit and adapt to the financial changes that Universal Credit brings. PBS can be online, telephone or face to face support. Face to face support is delivered through local authorities via Universal Support.</p><p> </p><p>We constantly review the working of Universal Credit in line with our test and learn approach, and we have already implemented policy changes to address many of the concerns raised in the report. This includes the package of measures announced at the Autumn Budget 2017, such as making advances of up to 100% of the indicative award available and increasing the repayment period to 12 months, removing the 7 waiting days, providing an additional payment of 2 weeks of Housing Benefit to support claimants when they transition to Universal Credit, and changing how claimants in temporary accommodation receive support for their housing costs. People can claim advances as soon as they make their claim, so no-one needs to experience hardship when claiming Universal Credit or waiting for their first payment.</p><p> </p>
star this property answering member constituency Reading West more like this
star this property answering member printed Alok Sharma more like this
star this property question first answered
less than 2018-09-12T16:55:51.383Zmore like thismore than 2018-09-12T16:55:51.383Z
star this property answering member
4014
star this property label Biography information for Alok Sharma more like this
unstar this property tabling member
4672
unstar this property label Biography information for Ged Killen more like this
947275
star this property registered interest false more like this
star this property date less than 2018-07-24more like thismore than 2018-07-24
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Personal Independence Payment: Glasgow more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what assessment she has made of the causes of unsuccessful transfers from disability living allowance to personal independence payments in the Glasgow area, and if will she make a statement. more like this
star this property tabling member constituency Rutherglen and Hamilton West more like this
star this property tabling member printed
Ged Killen remove filter
star this property uin 168078 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2018-09-10more like thismore than 2018-09-10
star this property answer text <p>Personal Independence Payment (PIP) has different eligibility criteria and takes a more holistic view of a person’s health condition or disability and the impact it has on their ability to live an independent life, compared to Disability Living Allowance (DLA).</p><p> </p><p>Therefore, when someone on DLA is invited to claim PIP and is reassessed, the level of their award may stay the same, go up, down or cease altogether depending on the claimants assessed level of needs.</p><p> </p><p>Source: Stat-Xplore – www.stat-xplore.dwp.gov.uk</p> more like this
star this property answering member constituency Truro and Falmouth more like this
star this property answering member printed Sarah Newton more like this
star this property grouped question UIN 168079 more like this
star this property question first answered
less than 2018-09-10T16:41:54.597Zmore like thismore than 2018-09-10T16:41:54.597Z
star this property answering member
4071
star this property label Biography information for Sarah Newton more like this
unstar this property tabling member
4672
unstar this property label Biography information for Ged Killen more like this
947276
star this property registered interest false more like this
star this property date less than 2018-07-24more like thismore than 2018-07-24
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Personal Independence Payment: Glasgow more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what steps her Department has taken to investigate the causes of the high proportion of unsuccessful transfers of disability living allowance claiminats to personal independence payments in the Glasgow area. more like this
star this property tabling member constituency Rutherglen and Hamilton West more like this
star this property tabling member printed
Ged Killen remove filter
star this property uin 168079 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2018-09-10more like thismore than 2018-09-10
star this property answer text <p>Personal Independence Payment (PIP) has different eligibility criteria and takes a more holistic view of a person’s health condition or disability and the impact it has on their ability to live an independent life, compared to Disability Living Allowance (DLA).</p><p> </p><p>Therefore, when someone on DLA is invited to claim PIP and is reassessed, the level of their award may stay the same, go up, down or cease altogether depending on the claimants assessed level of needs.</p><p> </p><p>Source: Stat-Xplore – www.stat-xplore.dwp.gov.uk</p> more like this
star this property answering member constituency Truro and Falmouth more like this
star this property answering member printed Sarah Newton more like this
star this property grouped question UIN 168078 more like this
star this property question first answered
less than 2018-09-10T16:41:54.643Zmore like thismore than 2018-09-10T16:41:54.643Z
star this property answering member
4071
star this property label Biography information for Sarah Newton more like this
unstar this property tabling member
4672
unstar this property label Biography information for Ged Killen more like this
947277
star this property registered interest false more like this
star this property date less than 2018-07-24more like thismore than 2018-07-24
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Pensions: Plumbing more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, if she will make an assessment of the effect of section 75 rules on debt calculations for multi-Employer Pension Schemes on directors of plumbing companies. more like this
star this property tabling member constituency Rutherglen and Hamilton West more like this
star this property tabling member printed
Ged Killen remove filter
star this property uin 168080 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2018-09-05more like thismore than 2018-09-05
star this property answer text <p>There are nearly 1,000 multi-employer schemes. The legislation requiring employers to pay debts applies to all. This legislation helps ensure employees receive the pension they have been promised and worked for.</p><p> </p><p>The Green Paper “Protecting Defined Benefit Pensions” specifically discussed Multi Employer Schemes. The government looked closely at evidence submitted from employers and representatives from the Plumbing &amp; Mechanical Services (UK) Industry Pension Scheme regarding this legislation. After careful consideration the government concluded that it cannot consider amending an important area of legislation further, which would disadvantage scheme members, just to address one particular scheme’s problems.</p><p>Summaries of the responses to the Green Paper can be found here: <a href="https://www.gov.uk/government/consultations/defined-benefit-pension-schemes-security-and-sustainability" target="_blank">https://www.gov.uk/government/consultations/defined-benefit-pension-schemes-security-and-sustainability</a></p><p> </p>
star this property answering member constituency Hexham more like this
star this property answering member printed Guy Opperman more like this
star this property question first answered
less than 2018-09-05T14:25:21.733Zmore like thismore than 2018-09-05T14:25:21.733Z
star this property answering member
4142
star this property label Biography information for Guy Opperman more like this
unstar this property tabling member
4672
unstar this property label Biography information for Ged Killen more like this
946919
star this property registered interest false more like this
star this property date less than 2018-07-23more like thismore than 2018-07-23
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading State Retirement Pensions: Females more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 4 June 2018 to Question 146980 on State Retirement Pensions: Females, what the average length of time taken was for a complaint in relation to the equalisation of the state pension age to be (a) received and referred to be Independent Case Examiners Office, (b) allocated to a case manager and (c) investigated by the case manager and a response issued to the complainant. more like this
star this property tabling member constituency Rutherglen and Hamilton West more like this
star this property tabling member printed
Ged Killen remove filter
star this property uin 167406 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2018-09-04more like thismore than 2018-09-04
star this property answer text <p>The Independent Case Examiner’s Office can only accept a complaint for examination once the Department for Work and Pensions (DWP) complaint process has been exhausted. Final complaint responses from DWP signpost complainants to the ICE Office if they remain dissatisfied with the response to their complaint and tell them they have six months in which to do so.</p><p> </p><p>In response to: (a) we do not collect information about the average time taken by complainants to escalate their complaint to the Independent Case Examiner’s Office, following receipt of DWPs final complaint response; (b) to date, the average time take to allocate complaints about the equalisation of state pension age to an investigation case manager is 47 weeks; and (c) following allocation to an investigation case manager the average time taken to conclude an investigation into this group of complaints is 9 weeks (against a target of 20 weeks).</p> more like this
star this property answering member constituency North Swindon more like this
star this property answering member printed Justin Tomlinson more like this
star this property question first answered
less than 2018-09-04T11:15:41.44Zmore like thismore than 2018-09-04T11:15:41.44Z
star this property answering member
4105
star this property label Biography information for Justin Tomlinson more like this
unstar this property tabling member
4672
unstar this property label Biography information for Ged Killen more like this