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1000268

	registered interest
	date	02/11/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	State Retirement Pensions: Females
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 1 November 2018 to Question 185131 on Independent Case Examiner, if she will publish that same information for complaints by women on the equalisation of the state pension age.
	tabling member constituency	Rutherglen and Hamilton West
	tabling member printed	Ged Killen
	uin	187381
	answer	answer is ministerial correction date of answer 12/11/2018 answer text <p>Individual departments have set up complaints procedures. That approach has not changed under Labour 1997-2010 or successive governments. The DWP has a two tier complaints process which considers formal complaints about our service<strong>. </strong>Once a complainant has exhausted the DWP complaint process they are signposted to the Independent Case Examiner’s Office if they are dissatisfied with the final response to their complaint.</p><p>The Independent Case Examiner is independent, and discusses complaints. The Independent Case Examiner is appointed under contract to adjudicate on escalated complaints about the DWP, and its contracted service providers, in cases where the complainant has exhausted the relevant internal complaints process and remains dissatisfied. If a complainant is dissatisfied with the outcome of an I Independent Case Examiner investigation (or the service provided by the Independent Case Examiner) they can ask their Member of Parliament to escalate their complaint to the Parliamentary and Health Service Ombudsman.</p><p>The table below provides details of the number of complaints concerning the equalisation of women’s state pension age, that have been (a) received; (b) accepted for investigation and (c) resolved by the Independent Case Examiner in each month since January 2017 (we have interpreted (c) as a request for the number of concluded complaint examinations).</p><p>At the end of October 2018, there were 865 such cases awaiting a decision on whether the complaint could be accepted for investigation, which explains the drop in the number of cases accepted for investigation since April 2018.</p><p> </p><table><tbody><tr><td><p>Month</p></td><td><p>Complaints received</p></td><td><p>Complaints accepted for investigation</p></td><td><p>Concluded complaint examinations</p></td></tr><tr><td><p>January 2017</p></td><td><p>2</p></td><td><p>1</p></td><td><p>0</p></td></tr><tr><td><p>February 2017</p></td><td><p>26</p></td><td><p>5</p></td><td><p>0</p></td></tr><tr><td><p>March 2017</p></td><td><p>211</p></td><td><p>187</p></td><td><p>0</p></td></tr><tr><td><p>April 2017</p></td><td><p>172</p></td><td><p>157</p></td><td><p>0</p></td></tr><tr><td><p>May 2017</p></td><td><p>171</p></td><td><p>148</p></td><td><p>0</p></td></tr><tr><td><p>June 2017</p></td><td><p>144</p></td><td><p>124</p></td><td><p>1</p></td></tr><tr><td><p>July 2017</p></td><td><p>222</p></td><td><p>185</p></td><td><p>0</p></td></tr><tr><td><p>August 2017</p></td><td><p>290</p></td><td><p>243</p></td><td><p>0</p></td></tr><tr><td><p>September 2017</p></td><td><p>297</p></td><td><p>232</p></td><td><p>0</p></td></tr><tr><td><p>October 2017</p></td><td><p>418</p></td><td><p>338</p></td><td><p>3</p></td></tr><tr><td><p>November 2017</p></td><td><p>320</p></td><td><p>265</p></td><td><p>6</p></td></tr><tr><td><p>December 2017</p></td><td><p>222</p></td><td><p>177</p></td><td><p>4</p></td></tr><tr><td><p>January 2018</p></td><td><p>314</p></td><td><p>254</p></td><td><p>11</p></td></tr><tr><td><p>February 2018</p></td><td><p>240</p></td><td><p>210</p></td><td><p>28</p></td></tr><tr><td><p>March 2018</p></td><td><p>171</p></td><td><p>132</p></td><td><p>16</p></td></tr><tr><td><p>April 2018</p></td><td><p>196</p></td><td><p>2</p></td><td><p>11</p></td></tr><tr><td><p>May 2018</p></td><td><p>159</p></td><td><p>2</p></td><td><p>15</p></td></tr><tr><td><p>June 2018</p></td><td><p>147</p></td><td><p>2</p></td><td><p>30</p></td></tr><tr><td><p>July 2018</p></td><td><p>131</p></td><td><p>0</p></td><td><p>13</p></td></tr><tr><td><p>August 2018</p></td><td><p>108</p></td><td><p>5</p></td><td><p>14</p></td></tr><tr><td><p>September 2018</p></td><td><p>101</p></td><td><p>1</p></td><td><p>15</p></td></tr><tr><td><p>October 2018</p></td><td><p>119</p></td><td><p>0</p></td><td><p>14</p></td></tr></tbody></table><p> </p> answering member constituency Hexham answering member printed Guy Opperman question first answered 12/11/2018 14:57:29 answering member 4142 label Biography information for Guy Opperman
	tabling member	4672 label Biography information for Ged Killen

806648

	registered interest
	date	14/12/2017
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what the average waiting time was for claimants of universal credit from (a) the opening of a universal credit account and (b) an interview at a job centre to the first payment of universal credit.
	tabling member constituency	Rutherglen and Hamilton West
	tabling member printed	Ged Killen
	uin	119724
	answer	answer is ministerial correction date of answer 20/12/2017 answer text <p>The information is not available in the format requested. However, we do have data for the declaration date to payment date.</p><p> </p><p>Data published on 2 October 2017 shows that, 81% of new Universal Credit households received their first payment in full and on time. Across the whole of Universal Credit 92% of all households received full payment on time. The published data can be found here. <a href="https://www.gov.uk/government/statistics/universal-credit-payment-timeliness-january-to-june-2017" target="_blank">https://www.gov.uk/government/statistics/universal-credit-payment-timeliness-january-to-june-2017</a></p><p> </p><p>The policy intention is that claimants receive the first payment 5 weeks after their date of entitlement (6 weeks if waiting days are served). This mirrors the world of work and allows for time in which to gather information about a claimant’s earnings.</p><p> </p><p>Our internal data shows that for those cases where full payment has not been made, around a sixth, have not signed their Claimant Commitment or passed identity checks . The others have outstanding verification issues, for example, housing, self-employed earnings and child-care costs.</p><p> </p> answering member constituency East Hampshire answering member printed Damian Hinds question first answered 20/12/2017 15:43:01 answering member 3969 label Biography information for Damian Hinds
	tabling member	4672 label Biography information for Ged Killen

806662

	registered interest
	date	14/12/2017
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, whether he has received any representations on technical and administration problems regarding the transfer of claimants from employment and support allowance to universal credit.
	tabling member constituency	Rutherglen and Hamilton West
	tabling member printed	Ged Killen
	uin	119738
	answer	answer is ministerial correction date of answer 20/12/2017 answer text <p>Our Ministerial Correspondence Team has not received any letters relating to claimants facing technical or administrative problems when transferring from Employment and Support Allowance (ESA) to Universal Credit.</p><p>However, Universal Credit Programme colleagues have received representations from various customer support groups seeking clarification of the ESA to UC journey for their service users. These concerns have been raised informally at engagement events as well as through more formal routes into the Programme.</p><p> </p><p>As a result, the Department has worked to produce a set of communications, to help local partnership managers better explain the ESA to UC journey to our stakeholders.</p><p>In addition we are improving the learning for work coaches and case managers to better understand the process and how to support claimants effectively.</p> answering member constituency East Hampshire answering member printed Damian Hinds question first answered 20/12/2017 15:41:04 answering member 3969 label Biography information for Damian Hinds
	tabling member	4672 label Biography information for Ged Killen

806670

	registered interest
	date	14/12/2017
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Social Security Benefits: Uprating
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what estimate he has made of the change in the real terms value of the maximum amount of benefit entitlement as a result of inflation since the introduction of the benefit cap in November 2016.
	tabling member constituency	Rutherglen and Hamilton West
	tabling member printed	Ged Killen
	uin	119746
	answer	answer is ministerial correction date of answer 19/12/2017 answer text <p>The Work and Pensions Secretary of State has a duty to review the Lower Benefit Cap levels once in each Parliament with regard to the national economic situation and any other matters he considers relevant, as set out in the 2016 Welfare Reform and Work Act. New lower and tiered Benefit Cap rates were introduced from November 2016 prior to the election in June 2017. We intend to review the Lower Benefit Cap during this Parliament.</p><p> </p><p>For context, outside of London, around 4 in 10 households have net earnings less than the £20,000 cap level. In London around 4 in 10 households have net earnings of less than the £23,000 cap level.</p> answering member constituency Gosport answering member printed Caroline Dinenage question first answered 19/12/2017 16:39:48 answering member 4008 label Biography information for Dame Caroline Dinenage
	tabling member	4672 label Biography information for Ged Killen

808820

	registered interest
	date	18/12/2017
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, whether some universal credit claimants are being required to attend in-person appointments to reset their universal credit login details; and if he will ensure that all universal credit claimants are able to amend their account details using online portals.
	tabling member constituency	Rutherglen and Hamilton West
	tabling member printed	Ged Killen
	uin	119929
	answer	answer is ministerial correction date of answer 21/12/2017 answer text <p>Currently, Universal Credit requires claimants to attend the Jobcentre for a face to face interview to reset their Universal Credit login in details. We plan to automate this process in the very near future.</p> answering member constituency East Hampshire answering member printed Damian Hinds question first answered 21/12/2017 15:14:08 answering member 3969 label Biography information for Damian Hinds
	tabling member	4672 label Biography information for Ged Killen

810714

	registered interest
	date	21/12/2017
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 21 December 2017 to Question 119929 on universal credit, when the automated system will be be operational.
	tabling member constituency	Rutherglen and Hamilton West
	tabling member printed	Ged Killen
	uin	121059
	answer	answer is ministerial correction date of answer 08/01/2018 answer text <p>In order to roll out Universal Credit safely and securely, improvements are built into the Universal Credit IT system using a test and learn approach. We learn from our data and research before features are considered, approved and progressed. Implementing the automated system is important to us and will be prioritised in due course.</p> answering member constituency East Hampshire answering member printed Damian Hinds question first answered 08/01/2018 15:54:52 answering member 3969 label Biography information for Damian Hinds
	tabling member	4672 label Biography information for Ged Killen

810716

	registered interest
	date	21/12/2017
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Jobcentres: Closures
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, how many jobcentre premises were closed in 2017, including centres that were merged with larger jobcentres or co-located in other government buildings.
	tabling member constituency	Rutherglen and Hamilton West
	tabling member printed	Ged Killen
	uin	121061
	answer	answer is ministerial correction date of answer 08/01/2018 answer text <p>Since the Written Ministerial Statement laid out in Parliament on 5 July 2017 confirming our plan to rationalise the DWP estate, the Department has closed 46 jobcentres up to and including 20 December 2017.</p><p> </p><p>The staff and services from 26 jobcentres have merged into nearby, larger Jobcentre offices, and there have been 20 co-locations with Local Authorities.</p> answering member constituency East Hampshire answering member printed Damian Hinds question first answered 08/01/2018 15:51:12 answering member 3969 label Biography information for Damian Hinds
	tabling member	4672 label Biography information for Ged Killen

810717

	registered interest
	date	21/12/2017
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Jobcentres
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what estimate he has made of the average distance a claimant travels to reach their nearest job centre for an appointment; and what the average distance is in rural areas.
	tabling member constituency	Rutherglen and Hamilton West
	tabling member printed	Ged Killen
	uin	121062
	answer	answer is ministerial correction date of answer 08/01/2018 answer text <p>DWP does not collect information on the travel times and distances for individual claimants.</p><p> </p><p>When DWP looked at proposed jobcentre closures, there was a reasonable expectation that claimants can travel 3 miles or 20 minutes by public transport to a new jobcentre location from their existing jobcentre.</p><p> </p><p>There are large areas of the country where claimants have always travelled further than this.</p><p> </p><p>If claimants are experiencing any difficulties with accessing DWP services, they should discuss their issues with their work coach who will be happy to help overcome any issues affecting their claim or work search.</p> answering member constituency East Hampshire answering member printed Damian Hinds question first answered 08/01/2018 15:44:45 answering member 3969 label Biography information for Damian Hinds
	tabling member	4672 label Biography information for Ged Killen

823568

	registered interest
	date	16/01/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 8 January 2019 to Question 121059, on universal credit, what data and research the Government would require before it would judge an automated system to be approved.
	tabling member constituency	Rutherglen and Hamilton West
	tabling member printed	Ged Killen
	uin	123033
	answer	answer is ministerial correction date of answer 24/01/2018 answer text <p>I refer the Hon. Gentleman to the answers of 8 January 2018 to Question <a href="http://www.parliament.uk/business/publications/written-questions-answers-statements/written-question/Commons/2017-12-21/121059/" target="_blank">121059</a> and 21 December <a href="http://www.parliament.uk/business/publications/written-questions-answers-statements/written-question/Commons/2017-12-18/119929/" target="_blank">119929</a>.</p><p>Our design priorities are constantly being evaluated and updated. This means the Department has not yet set a date for implementation of the automated system.</p> answering member constituency Reading West answering member printed Alok Sharma grouped question UIN 123034 123035 question first answered 24/01/2018 10:46:56 answering member 4014 label Biography information for Sir Alok Sharma
	tabling member	4672 label Biography information for Ged Killen

823569

	registered interest
	date	16/01/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 8 January 2018 to Question 121059, whether the Government is conducting data collection and research on the use of an automated system for universal credit claimants.
	tabling member constituency	Rutherglen and Hamilton West
	tabling member printed	Ged Killen
	uin	123034
	answer	answer is ministerial correction date of answer 24/01/2018 answer text <p>I refer the Hon. Gentleman to the answers of 8 January 2018 to Question <a href="http://www.parliament.uk/business/publications/written-questions-answers-statements/written-question/Commons/2017-12-21/121059/" target="_blank">121059</a> and 21 December <a href="http://www.parliament.uk/business/publications/written-questions-answers-statements/written-question/Commons/2017-12-18/119929/" target="_blank">119929</a>.</p><p>Our design priorities are constantly being evaluated and updated. This means the Department has not yet set a date for implementation of the automated system.</p> answering member constituency Reading West answering member printed Alok Sharma grouped question UIN 123033 123035 question first answered 24/01/2018 10:46:56 answering member 4014 label Biography information for Sir Alok Sharma
	tabling member	4672 label Biography information for Ged Killen