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1000268
star this property registered interest false more like this
star this property date remove maximum value filtermore like thismore than 2018-11-02
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading State Retirement Pensions: Females more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 1 November 2018 to Question 185131 on Independent Case Examiner, if she will publish that same information for complaints by women on the equalisation of the state pension age. more like this
star this property tabling member constituency Rutherglen and Hamilton West more like this
star this property tabling member printed
Ged Killen remove filter
star this property uin 187381 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2018-11-12more like thismore than 2018-11-12
star this property answer text <p>Individual departments have set up complaints procedures. That approach has not changed under Labour 1997-2010 or successive governments. The DWP has a two tier complaints process which considers formal complaints about our service<strong>. </strong>Once a complainant has exhausted the DWP complaint process they are signposted to the Independent Case Examiner’s Office if they are dissatisfied with the final response to their complaint.</p><p>The Independent Case Examiner is independent, and discusses complaints. The Independent Case Examiner is appointed under contract to adjudicate on escalated complaints about the DWP, and its contracted service providers, in cases where the complainant has exhausted the relevant internal complaints process and remains dissatisfied. If a complainant is dissatisfied with the outcome of an I Independent Case Examiner investigation (or the service provided by the Independent Case Examiner) they can ask their Member of Parliament to escalate their complaint to the Parliamentary and Health Service Ombudsman.</p><p>The table below provides details of the number of complaints concerning the equalisation of women’s state pension age, that have been (a) received; (b) accepted for investigation and (c) resolved by the Independent Case Examiner in each month since January 2017 (we have interpreted (c) as a request for the number of concluded complaint examinations).</p><p>At the end of October 2018, there were 865 such cases awaiting a decision on whether the complaint could be accepted for investigation, which explains the drop in the number of cases accepted for investigation since April 2018.</p><p> </p><table><tbody><tr><td><p>Month</p></td><td><p>Complaints received</p></td><td><p>Complaints accepted for investigation</p></td><td><p>Concluded complaint examinations</p></td></tr><tr><td><p>January 2017</p></td><td><p>2</p></td><td><p>1</p></td><td><p>0</p></td></tr><tr><td><p>February 2017</p></td><td><p>26</p></td><td><p>5</p></td><td><p>0</p></td></tr><tr><td><p>March 2017</p></td><td><p>211</p></td><td><p>187</p></td><td><p>0</p></td></tr><tr><td><p>April 2017</p></td><td><p>172</p></td><td><p>157</p></td><td><p>0</p></td></tr><tr><td><p>May 2017</p></td><td><p>171</p></td><td><p>148</p></td><td><p>0</p></td></tr><tr><td><p>June 2017</p></td><td><p>144</p></td><td><p>124</p></td><td><p>1</p></td></tr><tr><td><p>July 2017</p></td><td><p>222</p></td><td><p>185</p></td><td><p>0</p></td></tr><tr><td><p>August 2017</p></td><td><p>290</p></td><td><p>243</p></td><td><p>0</p></td></tr><tr><td><p>September 2017</p></td><td><p>297</p></td><td><p>232</p></td><td><p>0</p></td></tr><tr><td><p>October 2017</p></td><td><p>418</p></td><td><p>338</p></td><td><p>3</p></td></tr><tr><td><p>November 2017</p></td><td><p>320</p></td><td><p>265</p></td><td><p>6</p></td></tr><tr><td><p>December 2017</p></td><td><p>222</p></td><td><p>177</p></td><td><p>4</p></td></tr><tr><td><p>January 2018</p></td><td><p>314</p></td><td><p>254</p></td><td><p>11</p></td></tr><tr><td><p>February 2018</p></td><td><p>240</p></td><td><p>210</p></td><td><p>28</p></td></tr><tr><td><p>March 2018</p></td><td><p>171</p></td><td><p>132</p></td><td><p>16</p></td></tr><tr><td><p>April 2018</p></td><td><p>196</p></td><td><p>2</p></td><td><p>11</p></td></tr><tr><td><p>May 2018</p></td><td><p>159</p></td><td><p>2</p></td><td><p>15</p></td></tr><tr><td><p>June 2018</p></td><td><p>147</p></td><td><p>2</p></td><td><p>30</p></td></tr><tr><td><p>July 2018</p></td><td><p>131</p></td><td><p>0</p></td><td><p>13</p></td></tr><tr><td><p>August 2018</p></td><td><p>108</p></td><td><p>5</p></td><td><p>14</p></td></tr><tr><td><p>September 2018</p></td><td><p>101</p></td><td><p>1</p></td><td><p>15</p></td></tr><tr><td><p>October 2018</p></td><td><p>119</p></td><td><p>0</p></td><td><p>14</p></td></tr></tbody></table><p> </p>
star this property answering member constituency Hexham more like this
star this property answering member printed Guy Opperman more like this
star this property question first answered
less than 2018-11-12T14:57:29.843Zmore like thismore than 2018-11-12T14:57:29.843Z
star this property answering member
4142
star this property label Biography information for Guy Opperman more like this
unstar this property tabling member
4672
unstar this property label Biography information for Ged Killen more like this
823568
star this property registered interest false more like this
star this property date less than 2018-01-16more like thismore than 2018-01-16
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 8 January 2019 to Question 121059, on universal credit, what data and research the Government would require before it would judge an automated system to be approved. more like this
star this property tabling member constituency Rutherglen and Hamilton West more like this
star this property tabling member printed
Ged Killen remove filter
star this property uin 123033 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2018-01-24more like thismore than 2018-01-24
star this property answer text <p>I refer the Hon. Gentleman to the answers of 8 January 2018 to Question <a href="http://www.parliament.uk/business/publications/written-questions-answers-statements/written-question/Commons/2017-12-21/121059/" target="_blank">121059</a> and 21 December <a href="http://www.parliament.uk/business/publications/written-questions-answers-statements/written-question/Commons/2017-12-18/119929/" target="_blank">119929</a>.</p><p>Our design priorities are constantly being evaluated and updated. This means the Department has not yet set a date for implementation of the automated system.</p> more like this
star this property answering member constituency Reading West more like this
star this property answering member printed Alok Sharma more like this
star this property grouped question UIN
123034 more like this
123035 more like this
star this property question first answered
less than 2018-01-24T10:46:56.397Zmore like thisremove minimum value filter
star this property answering member
4014
star this property label Biography information for Alok Sharma more like this
unstar this property tabling member
4672
unstar this property label Biography information for Ged Killen more like this
823569
star this property registered interest false more like this
star this property date less than 2018-01-16more like thismore than 2018-01-16
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 8 January 2018 to Question 121059, whether the Government is conducting data collection and research on the use of an automated system for universal credit claimants. more like this
star this property tabling member constituency Rutherglen and Hamilton West more like this
star this property tabling member printed
Ged Killen remove filter
star this property uin 123034 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2018-01-24more like thismore than 2018-01-24
star this property answer text <p>I refer the Hon. Gentleman to the answers of 8 January 2018 to Question <a href="http://www.parliament.uk/business/publications/written-questions-answers-statements/written-question/Commons/2017-12-21/121059/" target="_blank">121059</a> and 21 December <a href="http://www.parliament.uk/business/publications/written-questions-answers-statements/written-question/Commons/2017-12-18/119929/" target="_blank">119929</a>.</p><p>Our design priorities are constantly being evaluated and updated. This means the Department has not yet set a date for implementation of the automated system.</p> more like this
star this property answering member constituency Reading West more like this
star this property answering member printed Alok Sharma more like this
star this property grouped question UIN
123033 more like this
123035 more like this
star this property question first answered
less than 2018-01-24T10:46:56.46Zmore like thismore than 2018-01-24T10:46:56.46Z
star this property answering member
4014
star this property label Biography information for Alok Sharma more like this
unstar this property tabling member
4672
unstar this property label Biography information for Ged Killen more like this
823571
star this property registered interest false more like this
star this property date less than 2018-01-16more like thismore than 2018-01-16
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, whether it is her policy to implement an automated system for universal credit claimants to reset their login details; and what the timetable is for setting up such a system. more like this
star this property tabling member constituency Rutherglen and Hamilton West more like this
star this property tabling member printed
Ged Killen remove filter
star this property uin 123035 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2018-01-24more like thismore than 2018-01-24
star this property answer text <p>I refer the Hon. Gentleman to the answers of 8 January 2018 to Question <a href="http://www.parliament.uk/business/publications/written-questions-answers-statements/written-question/Commons/2017-12-21/121059/" target="_blank">121059</a> and 21 December <a href="http://www.parliament.uk/business/publications/written-questions-answers-statements/written-question/Commons/2017-12-18/119929/" target="_blank">119929</a>.</p><p>Our design priorities are constantly being evaluated and updated. This means the Department has not yet set a date for implementation of the automated system.</p> more like this
star this property answering member constituency Reading West more like this
star this property answering member printed Alok Sharma more like this
star this property grouped question UIN
123033 more like this
123034 more like this
star this property question first answered
less than 2018-01-24T10:46:56.507Zmore like thismore than 2018-01-24T10:46:56.507Z
star this property answering member
4014
star this property label Biography information for Alok Sharma more like this
unstar this property tabling member
4672
unstar this property label Biography information for Ged Killen more like this
823584
star this property registered interest false more like this
star this property date less than 2018-01-16more like thismore than 2018-01-16
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Personal Independence Payment: Appeals more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what proportion of PIP cases taken to tribunal following a failed mandatory reconsideration are successful in changing the original decision. more like this
star this property tabling member constituency Rutherglen and Hamilton West more like this
star this property tabling member printed
Ged Killen remove filter
star this property uin 123047 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2018-01-24more like thismore than 2018-01-24
star this property answer text <p>The percentage of PIP and ESA appeals cleared at a tribunal hearing where the appeal decision was in favour of the claimant can be found in Table SSCS.3 of the quarterly bulletin “Tribunals and gender recognition certificate statistics quarterly – July to September 2017”.</p><p> </p><p><a href="https://www.gov.uk/government/statistics/tribunals-and-gender-recognition-certificate-statistics-quarterly-july-to-september-2017" target="_blank">https://www.gov.uk/government/statistics/tribunals-and-gender-recognition-certificate-statistics-quarterly-july-to-september-2017</a></p><p> </p><p>These figures include all Mandatory Reconsideration (MR) decisions subsequently appealed - not just ‘failed’ MRs where the original decision has been maintained, but also MRs where the award was changed but which were still disputed.</p> more like this
star this property answering member constituency Truro and Falmouth more like this
star this property answering member printed Sarah Newton more like this
star this property grouped question UIN 123049 more like this
star this property question first answered
less than 2018-01-24T17:33:37.64Zmore like thismore than 2018-01-24T17:33:37.64Z
star this property answering member
4071
star this property label Biography information for Sarah Newton more like this
unstar this property tabling member
4672
unstar this property label Biography information for Ged Killen more like this
823586
star this property registered interest false more like this
star this property date less than 2018-01-16more like thismore than 2018-01-16
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Employment and Support Allowance: Appeals more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what proportion of ESA cases taken to tribunal following a failed mandatory reconsideration are successful in changing the original decision. more like this
star this property tabling member constituency Rutherglen and Hamilton West more like this
star this property tabling member printed
Ged Killen remove filter
star this property uin 123049 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2018-01-24more like thismore than 2018-01-24
star this property answer text <p>The percentage of PIP and ESA appeals cleared at a tribunal hearing where the appeal decision was in favour of the claimant can be found in Table SSCS.3 of the quarterly bulletin “Tribunals and gender recognition certificate statistics quarterly – July to September 2017”.</p><p> </p><p><a href="https://www.gov.uk/government/statistics/tribunals-and-gender-recognition-certificate-statistics-quarterly-july-to-september-2017" target="_blank">https://www.gov.uk/government/statistics/tribunals-and-gender-recognition-certificate-statistics-quarterly-july-to-september-2017</a></p><p> </p><p>These figures include all Mandatory Reconsideration (MR) decisions subsequently appealed - not just ‘failed’ MRs where the original decision has been maintained, but also MRs where the award was changed but which were still disputed.</p> more like this
star this property answering member constituency Truro and Falmouth more like this
star this property answering member printed Sarah Newton more like this
star this property grouped question UIN 123047 more like this
star this property question first answered
less than 2018-01-24T17:33:37.72Zmore like thismore than 2018-01-24T17:33:37.72Z
star this property answering member
4071
star this property label Biography information for Sarah Newton more like this
unstar this property tabling member
4672
unstar this property label Biography information for Ged Killen more like this
824412
star this property registered interest false more like this
star this property date less than 2018-01-17more like thismore than 2018-01-17
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Social Security Benefits: Disability more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, if she will review the accuracy of reporting on DLA and PIP assessments; and if she will update best practice guidance for producing these reports. more like this
star this property tabling member constituency Rutherglen and Hamilton West more like this
star this property tabling member printed
Ged Killen remove filter
star this property uin 123213 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2018-01-25more like thismore than 2018-01-25
star this property answer text <p>As Personal Independence Payment has replaced Disability Living Allowance for people aged 16 to 64, the vast majority of Disability Living Allowance claims are decided on the basis of self-reporting of need. Where a medical assessment is required, the Department has published comprehensive guidance for Health Professionals on how to complete the assessment report. This guidance was last updated in July 2017.</p><p> </p><p>As the majority of assessments are now undertaken on Personal Independence Payment, we work closely with the Assessment Providers to further improve the quality of assessments which includes ensuring their assessment reports are to the standard that the Department expects and are completed within an optimum timeframe. We have a programme of continuous improvement which includes Assessment Providers increasing clinical coaching, along with feedback and support available to each assessor. We are undertaking more observations of assessments and have introduced an independent audit of assessment reports to ensure that the advice provided to the Department’s Case Managers is of suitable quality, fully explained and justified. We will commit to progress the recommendations in Paul Gray’s second independent review around quality and consistency of Personal Independence Payment assessments.</p><p> </p><p>The Personal Independent Payment Assessment Guide provides comprehensive guidance for Health Professionals regarding all aspects of the assessment process including completion of assessment reports. This guide is updated regularly and was last updated December 2017.</p>
star this property answering member constituency Truro and Falmouth more like this
star this property answering member printed Sarah Newton more like this
star this property question first answered
less than 2018-01-25T10:22:12.49Zmore like thismore than 2018-01-25T10:22:12.49Z
star this property answering member
4071
star this property label Biography information for Sarah Newton more like this
unstar this property tabling member
4672
unstar this property label Biography information for Ged Killen more like this
829935
star this property registered interest false more like this
star this property date less than 2018-01-24more like thismore than 2018-01-24
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 24 January 2018 to Question 123035, what estimate her Department has made of the cost of introducing an automated system for universal credit claimants to reset their login details. more like this
star this property tabling member constituency Rutherglen and Hamilton West more like this
star this property tabling member printed
Ged Killen remove filter
star this property uin 124678 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2018-01-29more like thismore than 2018-01-29
star this property answer text <p>In line with programmes of this size, it is not our policy to cost individual features. Costs are managed at a programme level.</p> more like this
star this property answering member constituency Reading West more like this
star this property answering member printed Alok Sharma more like this
star this property question first answered
less than 2018-01-29T13:02:41.8Zmore like thismore than 2018-01-29T13:02:41.8Z
star this property answering member
4014
star this property label Biography information for Alok Sharma more like this
unstar this property tabling member
4672
unstar this property label Biography information for Ged Killen more like this
830585
star this property registered interest false more like this
star this property date less than 2018-01-25more like thismore than 2018-01-25
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Social Security Benefits more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what recent assessment she has made of errors in benefit payments resulting from claimants moving from one job centre catchment area to another, particularly when one jobcentre operates universal credit and the other does not. more like this
star this property tabling member constituency Rutherglen and Hamilton West more like this
star this property tabling member printed
Ged Killen remove filter
star this property uin 125113 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2018-01-31more like thismore than 2018-01-31
star this property answer text <p>Full guidance is made available to all DWP staff on what action is required when a claimant moves to a different area. To assist with this process, claimants are made aware of what steps they need to take to ensure that there are no delays in their payments. Work coaches and colleagues in service centres work hard to ensure that any errors made are kept to a minimum and rectified promptly.</p><p> </p><p>If a claimant moves out of a postcode area where Universal Credit Full Service is delivered into a postcode area where it is not, their Universal Credit Full Service claim will remain open.</p><p> </p><p>Their previous office would retain ownership of their records and, in collaboration with the new site, work with the claimant to move them closer to or into work. The claim would then transfer fully when the new office the claimant is now attending begins to deliver Universal Credit Full Service.</p><p> </p> more like this
star this property answering member constituency Reading West more like this
star this property answering member printed Alok Sharma more like this
star this property grouped question UIN 125116 more like this
star this property question first answered
less than 2018-01-31T16:28:38.46Zmore like thismore than 2018-01-31T16:28:38.46Z
star this property answering member
4014
star this property label Biography information for Alok Sharma more like this
unstar this property tabling member
4672
unstar this property label Biography information for Ged Killen more like this
830588
star this property registered interest false more like this
star this property date less than 2018-01-25more like thismore than 2018-01-25
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Jobcentres more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what guidance her Department has issued to jobcentres on processing claimants who have moved from one job centre catchment area to another, particularly when a claimant moves to or from a universal credit full service rollout area to one that does not yet offer universal credit. more like this
star this property tabling member constituency Rutherglen and Hamilton West more like this
star this property tabling member printed
Ged Killen remove filter
star this property uin 125116 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2018-01-31more like thismore than 2018-01-31
star this property answer text <p>Full guidance is made available to all DWP staff on what action is required when a claimant moves to a different area. To assist with this process, claimants are made aware of what steps they need to take to ensure that there are no delays in their payments. Work coaches and colleagues in service centres work hard to ensure that any errors made are kept to a minimum and rectified promptly.</p><p> </p><p>If a claimant moves out of a postcode area where Universal Credit Full Service is delivered into a postcode area where it is not, their Universal Credit Full Service claim will remain open.</p><p> </p><p>Their previous office would retain ownership of their records and, in collaboration with the new site, work with the claimant to move them closer to or into work. The claim would then transfer fully when the new office the claimant is now attending begins to deliver Universal Credit Full Service.</p><p> </p> more like this
star this property answering member constituency Reading West more like this
star this property answering member printed Alok Sharma more like this
star this property grouped question UIN 125113 more like this
star this property question first answered
less than 2018-01-31T16:28:38.523Zmore like thismore than 2018-01-31T16:28:38.523Z
star this property answering member
4014
star this property label Biography information for Alok Sharma more like this
unstar this property tabling member
4672
unstar this property label Biography information for Ged Killen more like this