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855739

	registered interest
	date	05/03/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit: Internet
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 27 February 2018 to Question 128375, on Universal Credit: Internet, if he will publish a timetable for those features mentioned which have a higher priority than the establishment of an online password reset function for universal credit claimants.
	tabling member constituency	Rutherglen and Hamilton West
	tabling member printed	Ged Killen
	uin	131045
	answer	answer is ministerial correction date of answer 08/03/2018 answer text <p>Improvements to features including those for making payments to claimants, further enhancements to the security of the system and features to improve the experience of people with specific needs are being addressed before the online password reset. It would not be useful to produce a schedule of changes as they are constantly reviewed and adapted as we work in an agile environment.</p><p> </p><p>We are continually delivering the functionality that gives the most value at any time, whilst ensuring the service is safe, secure and performing. This method ensures we will deliver this functionality at the most appropriate point.</p> answering member constituency Reading West answering member printed Alok Sharma grouped question UIN 131046 question first answered 08/03/2018 13:00:50 answering member 4014 label Biography information for Sir Alok Sharma
	tabling member	4672 label Biography information for Ged Killen

855740

	registered interest
	date	05/03/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit: Internet
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 27 February 2018 to Question 128375, on Universal Credit: Internet, if she will she set an estimated year of delivery for the development of an online password reset function for universal credit claimants.
	tabling member constituency	Rutherglen and Hamilton West
	tabling member printed	Ged Killen
	uin	131046
	answer	answer is ministerial correction date of answer 08/03/2018 answer text <p>Improvements to features including those for making payments to claimants, further enhancements to the security of the system and features to improve the experience of people with specific needs are being addressed before the online password reset. It would not be useful to produce a schedule of changes as they are constantly reviewed and adapted as we work in an agile environment.</p><p> </p><p>We are continually delivering the functionality that gives the most value at any time, whilst ensuring the service is safe, secure and performing. This method ensures we will deliver this functionality at the most appropriate point.</p> answering member constituency Reading West answering member printed Alok Sharma grouped question UIN 131045 question first answered 08/03/2018 13:00:50 answering member 4014 label Biography information for Sir Alok Sharma
	tabling member	4672 label Biography information for Ged Killen

855741

	registered interest
	date	05/03/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit: Internet
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 27 February 2018 to Question 128375, on Universal Credit: Internet, what funding the Government has made available for the development of IT systems for universal credit; and which private contractors her Department has commissioned to develop such systems.
	tabling member constituency	Rutherglen and Hamilton West
	tabling member printed	Ged Killen
	uin	131047
	answer	answer is ministerial correction date of answer 08/03/2018 answer text <p>Expenditure on the development of IT systems for Universal Credit to February 2018 is approximately £500 million.</p><p> </p><p>The key IT providers who have supported the development include:</p><p>· Accenture</p><p>· IBM</p><p>· DXC</p><p>· CapGemini</p><p>· Capita</p><p>· Thoughtworks</p><p>· Mongo</p><p>· Oracle</p><p>· Experian</p><p>· Booking Bug</p><p>· SCC</p><p>· Computacenter</p><p>· BT</p><p>· RedHat</p><p>· Amazon Web Services</p><p> </p><p>Development of the Universal Credit Full Service is being led by an in-house team.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 08/03/2018 11:15:50 answering member 4014 label Biography information for Sir Alok Sharma
	tabling member	4672 label Biography information for Ged Killen

909437

	registered interest
	date	22/05/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit: Internet
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 27 February 2018 to Question 128375 on universal credit: internet, and the oral contribution of the Prime Minister in response to the hon. Member for Rutherglen and Hamilton West on 7 February 2018, Official Report, column 1489, what progress she has made on the establishment of an online password reset function for universal credit claimants.
	tabling member constituency	Rutherglen and Hamilton West
	tabling member printed	Ged Killen
	uin	146981
	answer	answer is ministerial correction date of answer 04/06/2018 answer text <p>I refer the Honourable Member to the answer I provided to Questions <a href="https://www.parliament.uk/business/publications/written-questions-answers-statements/written-questions-answers/?page=1&amp;max=20&amp;questiontype=AllQuestions&amp;house=commons%2clords&amp;uin=131045" target="_blank">131045</a> and <a href="https://www.parliament.uk/business/publications/written-questions-answers-statements/written-question/Commons/2018-03-05/131046/" target="_blank">131046</a> on 08 March 2018.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 04/06/2018 10:56:25 answering member 4014 label Biography information for Sir Alok Sharma
	tabling member	4672 label Biography information for Ged Killen

1005743

	registered interest
	date	12/11/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit: Christmas
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, whether her Department has plans to revise the payment dates for universal credit payments over Christmas and new year to allow claimants whose specified payment date is on or after 25 December 2018 to be paid more than one working day in advance of 25 December 2018.
	tabling member constituency	Rutherglen and Hamilton West
	tabling member printed	Ged Killen
	uin	190533
	answer	answer is ministerial correction date of answer 15/11/2018 answer text <p>The Department has extensive experience of paying claimants over holiday periods and we have also paid Universal Credit to significant numbers of claimants over previous Christmas periods.</p><p> </p><p>The Department will advance the timing of all payments for people affected by bank holidays, to make sure they have money over the festive period.</p><p> </p><p>Universal Credit payments due to be received on 24, 25 and 26 December will be paid no later than 21 December.</p><p> </p><p>Universal Credit payments due to be received on 30, 31 December and 1 January will receive payment no later than 31 December.</p><p> </p><p>This information is available at: <a href="https://www.gov.uk/how-to-have-your-benefits-paid" target="_blank">https://www.gov.uk/how-to-have-your-benefits-paid</a></p> answering member constituency Reading West answering member printed Alok Sharma question first answered 15/11/2018 17:25:12 answering member 4014 label Biography information for Sir Alok Sharma
	tabling member	4672 label Biography information for Ged Killen

1005734

	registered interest
	date	12/11/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, with reference to universal credit, what estimate she has made of the (a) proportion of claimants who apply for an advanced payment that are successful, (b) number of claimants who seek a deferred payment of three months when repaying an advanced payment and (c) proportion of claimants who receive an advanced payment and apply successfully for a deferred payment.
	tabling member constituency	Rutherglen and Hamilton West
	tabling member printed	Ged Killen
	uin	190525
	answer	answer is ministerial correction date of answer 15/11/2018 answer text <p>I refer the hon Member to the reply to Question <a href="https://www.parliament.uk/business/publications/written-questions-answers-statements/written-question/Commons/2018-10-08/176262/" target="_blank">176262</a> on 11 October.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 15/11/2018 15:46:06 answering member 4014 label Biography information for Sir Alok Sharma
	tabling member	4672 label Biography information for Ged Killen

1005736

	registered interest
	date	12/11/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, if she will publish the guidance issued by her Department on the thresholds for (a) financial hardship when a universal credit claimant applies for an advanced payment and (b) exceptional circumstances when a universal credit claimant with an advance payment applies for repayments to be delayed for up to three months.
	tabling member constituency	Rutherglen and Hamilton West
	tabling member printed	Ged Killen
	uin	190526
	answer	answer is ministerial correction date of answer 15/11/2018 answer text <p>Universal Credit guidance is published in the House of Commons Library and the Department is committed to refreshing the information on a regular basis.</p><p>New claimants to Universal Credit have always been able to apply for a Universal Credit Advance in their first month if they need financial support until their first regular payment of Universal Credit is made.</p><p>We have previously increased the maximum amount available for advances from 50 per cent to 100 per cent of the total award, and increased the repayment period from 6 months to 12 months. Last month’s Autumn Budget 2018 extended - from October 2021 - the maximum period over which an advance can be recovered, from 12 to 16 months. From October 2019, we will also reduce the maximum rate at which deductions can be made from a Universal Credit award from 40% to 30% of the standard allowance</p><p>If during the recovery of an advance the claimant experiences an unforeseen expense that would cause them or their family genuine hardship if they were required to continue to repay the advance, then they can be offered a deferral period of the repayment of the advance of up to 3 months for a new claim, benefit transfer or change of circumstance advance and up to 6 months for a budgeting advance.</p><p>In addition Personal Budgeting Support (PBS) is also offered to Universal Credit claimants from the outset of their claim. PBS helps claimants as they transition to Universal Credit and adapt to the financial changes that Universal Credit brings. PBS can be online, telephone or face to face support. Face to face support is currently delivered through local authorities via Universal Support.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 15/11/2018 15:59:17 answering member 4014 label Biography information for Sir Alok Sharma
	tabling member	4672 label Biography information for Ged Killen

806648

	registered interest
	date	14/12/2017
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what the average waiting time was for claimants of universal credit from (a) the opening of a universal credit account and (b) an interview at a job centre to the first payment of universal credit.
	tabling member constituency	Rutherglen and Hamilton West
	tabling member printed	Ged Killen
	uin	119724
	answer	answer is ministerial correction date of answer 20/12/2017 answer text <p>The information is not available in the format requested. However, we do have data for the declaration date to payment date.</p><p> </p><p>Data published on 2 October 2017 shows that, 81% of new Universal Credit households received their first payment in full and on time. Across the whole of Universal Credit 92% of all households received full payment on time. The published data can be found here. <a href="https://www.gov.uk/government/statistics/universal-credit-payment-timeliness-january-to-june-2017" target="_blank">https://www.gov.uk/government/statistics/universal-credit-payment-timeliness-january-to-june-2017</a></p><p> </p><p>The policy intention is that claimants receive the first payment 5 weeks after their date of entitlement (6 weeks if waiting days are served). This mirrors the world of work and allows for time in which to gather information about a claimant’s earnings.</p><p> </p><p>Our internal data shows that for those cases where full payment has not been made, around a sixth, have not signed their Claimant Commitment or passed identity checks . The others have outstanding verification issues, for example, housing, self-employed earnings and child-care costs.</p><p> </p> answering member constituency East Hampshire answering member printed Damian Hinds question first answered 20/12/2017 15:43:01 answering member 3969 label Biography information for Damian Hinds
	tabling member	4672 label Biography information for Ged Killen

806662

	registered interest
	date	14/12/2017
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, whether he has received any representations on technical and administration problems regarding the transfer of claimants from employment and support allowance to universal credit.
	tabling member constituency	Rutherglen and Hamilton West
	tabling member printed	Ged Killen
	uin	119738
	answer	answer is ministerial correction date of answer 20/12/2017 answer text <p>Our Ministerial Correspondence Team has not received any letters relating to claimants facing technical or administrative problems when transferring from Employment and Support Allowance (ESA) to Universal Credit.</p><p>However, Universal Credit Programme colleagues have received representations from various customer support groups seeking clarification of the ESA to UC journey for their service users. These concerns have been raised informally at engagement events as well as through more formal routes into the Programme.</p><p> </p><p>As a result, the Department has worked to produce a set of communications, to help local partnership managers better explain the ESA to UC journey to our stakeholders.</p><p>In addition we are improving the learning for work coaches and case managers to better understand the process and how to support claimants effectively.</p> answering member constituency East Hampshire answering member printed Damian Hinds question first answered 20/12/2017 15:41:04 answering member 3969 label Biography information for Damian Hinds
	tabling member	4672 label Biography information for Ged Killen

808820

	registered interest
	date	18/12/2017
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, whether some universal credit claimants are being required to attend in-person appointments to reset their universal credit login details; and if he will ensure that all universal credit claimants are able to amend their account details using online portals.
	tabling member constituency	Rutherglen and Hamilton West
	tabling member printed	Ged Killen
	uin	119929
	answer	answer is ministerial correction date of answer 21/12/2017 answer text <p>Currently, Universal Credit requires claimants to attend the Jobcentre for a face to face interview to reset their Universal Credit login in details. We plan to automate this process in the very near future.</p> answering member constituency East Hampshire answering member printed Damian Hinds question first answered 21/12/2017 15:14:08 answering member 3969 label Biography information for Damian Hinds
	tabling member	4672 label Biography information for Ged Killen