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1145749

	registered interest
	date	25/09/2019
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Social Security Benefits
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, if she will place in the Library (a) information for each of the benefits in respect to which Kofax Capture software is used and (b) the indexing business rules for each of those benefits.
	tabling member constituency	Birkenhead
	tabling member printed	Frank Field
	uin	290671
	answer	answer is ministerial correction date of answer 04/10/2019 answer text <p>The following benefits use KOFAX: ESA, Personal Independence Payment, Attendance Allowance, DLA 65 Plus, DLA Child, Social Fund, Retirement Pension, International Pensions, Carers Allowance, Pension Credit, Maternity Allowance, Industrial Injuries Disability Benefit, Bereavement Benefit,</p><p> </p><p>I have attached a digital copy of the Index Business Rules which will be placed in the House of Commons Library.</p> answering member constituency Eastleigh answering member printed Mims Davies question first answered 04/10/2019 09:49:06 answering member 4513 label Biography information for Mims Davies attachment 1 file name PQ 290671 Index Business Rules 04.10.19.xlsx title Index Business Rules
	tabling member	478 label Biography information for Lord Field of Birkenhead

1135484

	registered interest
	date	28/06/2019
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Social Security Benefits
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 27 June 2019 to Question 268401, what information she holds on the reasons why those 156,000 claimants with deductions from universal credit for non-universal credit debts are not repaying their debts.
	tabling member constituency	Birkenhead
	tabling member printed	Frank Field
	uin	270705
	answer	answer is ministerial correction date of answer 15/07/2019 answer text <p>The table below provides information on why the specified claimants were not repaying their debts.</p><p> </p><table><tbody><tr><td><p>Zero balance**</p></td><td><p>92,776</p></td></tr><tr><td><p>Business as usual/head of work (Includes future instalment confirmation)</p></td><td><p>48,196</p></td></tr><tr><td><p>Awaiting Financial Reconciliation</p></td><td><p>12,452</p></td></tr><tr><td><p>In progress – Awaiting further information (e.g. customer correspondence/contact)</p></td><td><p>4,214</p></td></tr><tr><td><p>Managed by external contractor (Debt collection agency)</p></td><td><p>618</p></td></tr><tr><td><p>Awaiting appeal outcome</p></td><td><p>534</p></td></tr><tr><td><p>Waiting for customer to call back</p></td><td><p>306</p></td></tr><tr><td><p>Other</p></td><td><p>477</p></td></tr></tbody></table><p> </p><p><em>*The data provided in this response has been sourced from internal management information and was not intended for public release. It should therefore not be compared to any other, similar data subsequently released by the Department.</em></p><p> </p><p><em>** The zero balance category is made up of debts that have been fully repaid, but are yet to be removed from the Debt Manager system. It is important to note that no further recovery action will be taken in these cases</em></p> answering member constituency Reading West answering member printed Alok Sharma question first answered 15/07/2019 15:06:25 answering member 4014 label Biography information for Sir Alok Sharma
	tabling member	478 label Biography information for Lord Field of Birkenhead

1135490

	registered interest
	date	28/06/2019
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Social Security Benefits
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 27 June 2019 to Question 268402, if she will place in the Library a copy of the dataset from which the median balance per debtor was calculated.
	tabling member constituency	Birkenhead
	tabling member printed	Frank Field
	uin	270706
	answer	answer is ministerial correction date of answer 03/09/2019 answer text <p>A copy of the relevant dataset* will be placed in the Library.</p><p> </p><p>In order to comply with the General Data Protection Regulations 2018, the dataset contains values only.</p><p> </p><p>The data set shows all balances held on our systems for the relevant period. It includes ‘minus’ figures, which reflect changes made as a result of successful appeals.</p><p> </p><p>The data does not include any Universal Credit overpayments. It includes debts accrued in a number of ways including Working Tax Credit and Child Tax Credit overpayments built up under HMRC as well as fraud and error overpayments.</p><p> </p><p>Working Tax Credit and Child Tax Credit were introduced in 2003, with some people then accruing debts over many years.</p><p> </p><p>We do not want people to face undue financial hardship as a result of repaying overpayments. If people do struggle, adjustments can be made and will be based on an individual’s circumstance.</p><p> </p><p>The overall maximum amount that can be deducted from a claimant’s Universal Credit each month to recover a benefit overpayment is an amount equal to 40% of their Universal Credit standard allowance.</p><p> </p><p>The vast majority of benefit payments are made correctly; this stock of debts equates to around 0.6% of current annual welfare expenditure. The legacy welfare system is complex in its structure and administration and in the way that qualifying conditions interact with each other. UC provides a single system of means-tested support for working-age households who are in or out of work and we expect this to reduce overpayments.</p><p> </p><p><strong> </strong></p><p><em>*The data provided has been sourced from internal management information and was not intended for public release. It should therefore not be compared to any other, similar data subsequently released by the Department.</em></p> answering member constituency Colchester answering member printed Will Quince question first answered 03/09/2019 16:11:32 answering member 4423 label Biography information for Will Quince
	tabling member	478 label Biography information for Lord Field of Birkenhead

1142783

	registered interest
	date	02/09/2019
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Social Security Benefits
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what steps she is making to support claimants who submit their application forms for benefits on time but who do not receive an acknowledgement of receipt until after the deadline has passed, and are asked to explain why the form was submitted late.
	tabling member constituency	Birkenhead
	tabling member printed	Frank Field
	uin	284416
	answer	answer is ministerial correction date of answer 06/09/2019 answer text <p>DWP processes are designed to ensure claimants have adequate time to complete applications for benefits. Processes for different benefits vary and extensions can be applied. Where appropriate, reminders are issued when forms have not been received within expected timescales. Acknowledgements are sent for claims which have been submitted within timescales where applicable. If there are instances where this has not happened, we welcome the opportunity to investigate them if details can be provided.</p> answering member constituency Eastleigh answering member printed Mims Davies question first answered 06/09/2019 12:50:52 answering member 4513 label Biography information for Mims Davies
	tabling member	478 label Biography information for Lord Field of Birkenhead

1142784

	registered interest
	date	02/09/2019
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Social Security Benefits
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, whether she will introduce an email address to allow people to send their application for benefits electronically.
	tabling member constituency	Birkenhead
	tabling member printed	Frank Field
	uin	284419
	answer	answer is ministerial correction date of answer 06/09/2019 answer text <p>There are no plans to introduce email as a secure method of exchanging citizen information.</p><p> </p><p>DWP’s security policy defines how we communicate with claimants using email and ensures DWP is vigilant to risks such as data breaches and data loss as well as the possible corruption of DWP’s IT systems.</p><p> </p><p>Once information leaves DWP’s secure systems there is a risk that information may be subsequently lost, manipulated or stolen. We take positive steps to minimise these and other risks, such as limiting the exchange of personal information using email.</p><p> </p><p>We do communicate with disabled claimants using email as a reasonable adjustment where this best meets their communication needs. As there are additional security risks associated with using email we always make sure that the disabled customer is aware of the risk of potential data loss before we put this solution in place.</p> answering member constituency Eastleigh answering member printed Mims Davies question first answered 06/09/2019 12:43:20 answering member 4513 label Biography information for Mims Davies
	tabling member	478 label Biography information for Lord Field of Birkenhead

1145748

	registered interest
	date	25/09/2019
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Social Security Benefits
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, for what reason the return envelopes provided for UC50 and ESA50 forms are first class envelopes and the envelopes provided for personal independence payments are second class.
	tabling member constituency	Birkenhead
	tabling member printed	Frank Field
	uin	290670
	answer	answer is ministerial correction date of answer 03/10/2019 answer text <p>It is currently DWP policy to use second class post for business reply envelopes. First class business reply envelopes are only used by exception and where there is a clear business need to ensure that the appropriate rate of benefit is paid as speedily as possible.</p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 03/10/2019 16:15:55 answering member 4105 label Biography information for Justin Tomlinson
	tabling member	478 label Biography information for Lord Field of Birkenhead

1156245

	registered interest
	date	24/10/2019
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Social Security Benefits
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what recent assessment she has made of the potential effect of delays at the ENGIE Document Scanning facility at Kidderminster on benefit claimants.
	tabling member constituency	Birkenhead
	tabling member printed	Frank Field
	uin	4928
	answer	answer is ministerial correction date of answer 29/10/2019 answer text <p>The Mail Opening Unit at Kidderminster meets it’s contracted performance requirements and there are no delays. There are full business continuity measures in place and these are regularly reviewed by the relevant officials.</p> answering member constituency Eastleigh answering member printed Mims Davies question first answered 29/10/2019 16:41:48 answering member 4513 label Biography information for Mims Davies
	tabling member	478 label Biography information for Lord Field of Birkenhead