Show Search Form

Search Results

registered interest	true false
date	exactly: or between: and
answering body
answering dept id
answering dept short name
answering dept sort name
hansard heading
house id
legislature	pref label
question text
tabling member constituency
tabling member printed
uin
answer	is ministerial correction true false date of answer exactly: or between: and answer text answering member constituency answering member printed question first answered answering member label
tabling member	label

Search

1254369

	registered interest
	date	23/11/2020
	answering body	Department for International Trade
	answering dept id	202
	answering dept short name	International Trade
	answering dept sort name	International Trade
	hansard heading	Department for International Trade: Email and Telephone Services
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for International Trade, to which unit in her Department hon. Members should refer telephone calls and email messages from companies in their constituencies with problems or queries relating to their UK import and export business from 1 January 2021; and what the (a) contact details and (b) available hours are of that unit.
	tabling member constituency	Islington South and Finsbury
	tabling member printed	Emily Thornberry
	uin	119199
	answer	answer is ministerial correction date of answer 26/11/2020 answer text <p>The Department for International Trade (DIT) provides a wide range of support services to UK exporters and Investors. Where companies have an established relationship with the Department, they should utilise the support of their named account manager.</p><p> </p><p>For generic international trade support, Members should direct constituents to enquiries@trade.gov.uk and +44 (0) 20 7215 5000.</p><p> </p><p>For queries relating to the UK’s departure from the EU, constituents should use our Transition Period Enquiry Service. This service can be accessed via – <a href="https://www.great.gov.uk/transition-period/contact/" target="_blank">https://www.great.gov.uk/transition-period/contact/</a></p><p> </p><p>Our enquiry services operate from 9am to 5pm (UK Time) with the Transition Period Enquiry Service planning to extend these operating hours as we approach the end of the year.</p> answering member constituency Beverley and Holderness answering member printed Graham Stuart question first answered 26/11/2020 17:51:28 answering member 1482 label Biography information for Graham Stuart
	tabling member	1536 label Biography information for Emily Thornberry

1271382

	registered interest
	date	15/12/2020
	answering body	Department for International Trade
	answering dept id	202
	answering dept short name	International Trade
	answering dept sort name	International Trade
	hansard heading	Department for International Trade: Email and Telephone Services
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for International Trade, pursuant to the Answer of 26 November 2020 to Question 119199 on Department for International Trade: Email and Telephone Services, how many staff, by grade, operate her Department’s (a) business support email and phone enquiry services and (b) Transition Period Enquiry Service; and in what hours those services were fully staffed and operational from 28 December 2020 to 4 January 2021 inclusive.
	tabling member constituency	Islington South and Finsbury
	tabling member printed	Emily Thornberry
	uin	130000
	answer	answer is ministerial correction date of answer 11/01/2021 answer text <p>The Department for International Trade (DIT) business support enquiry service is current-ly operated under a Memorandum of Understanding with BEIS. This helpline is staffed by 1 SEO, 1 EO and 4 AO’s.</p><p><br>Between 28th December 2020 and 4th January 2021, the enquiry line was closed on the 28th December, operated from 9am to 5pm on 29th - 31st December inclusive, and on the 4th January. From 1st - 3rd January the helpline was an email only service from 9am to 5pm.</p><p><br>The email-based Transition Period Enquiry Service is staffed by 1 Grade 7, 1 SEO, 2 HEOs and 1 EO. Further resource is available from staff based around the globe for op-erational contingency, trained to support the team when demand requires this.</p><p><br>The enquiry line was operated from 9am to 5pm on all days between 28th December and 4th January 2021 inclusive.</p> answering member constituency Beverley and Holderness answering member printed Graham Stuart question first answered 11/01/2021 17:39:09 answering member 1482 label Biography information for Graham Stuart
	tabling member	1536 label Biography information for Emily Thornberry