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<p>The Driver and Vehicle Licensing Agency (DVLA) used media, online channels, direct
mail and advertising to inform people about the abolition of the paper counterpart
to the driving licence. The DVLA also engaged with trade organisations, vehicle hire
companies and wrote directly to 640,000 professional bus and lorry drivers. Information
has been sent to around a million drivers each month since February with driving licence
renewal reminders. Awareness of the change amongst the public is now over 84%.</p><p>
</p><p> </p><p> </p><p>The DVLA has a dedicated local rate telephone service in place
for drivers who do not have access to the online service. This service is available
Monday to Friday from 8am to 7pm and Saturday from 8am to 2pm. Since the paper counterpart
was abolished in June 2015, more than 154,000 drivers have used the telephone service.
During the same period the online service has been used 1.4m times.</p><p> </p>
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