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758311

	registered interest
	date	06/09/2017
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Department for Work and Pensions: Sign Language
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what steps his Department takes to provide (a) information on its services in British Sign Language (BSL) and (b) correspondence in BSL to people whose principal language is BSL.
	tabling member constituency	Sefton Central
	tabling member printed	Bill Esterson
	uin	9013
	answer	answer is ministerial correction date of answer 15/09/2017 answer text <p>a) The Department is obliged to anticipate the communication needs of any customer who would otherwise be placed at substantial disadvantage and to put in place an alternative format of communication which will meet the customer’s needs. The Department is currently only able to provide general information on GOV.UK regarding its services. We are able to provide services in BSL when requested by our customers.</p><p> </p><p>b) DWP customers who have a specific communication barrier are able to use a variety of communication methods including home visits, phone calls and online services as well as written communications. Once we have established that a customer uses BSL as their principal form of communication with the Department, all future correspondence with that customer will be arranged in this form, without the need for repeated requests. Where necessary the department provides British Sign Language (BSL) interpreters or non-spoken language interpreters, using contracted providers for customers who are deaf, hard of hearing or speech impaired. Video relay service (VRS) is also being trialed through the call centres for Disability Living Allowance, Attendance Allowance and Access to Work, as well as by the Access to Work advisers in the Hearing Loss Team. VRS allows users to make BSL interpreted video calls via their tablet, smartphone, computer or laptop. A professional interpreter then relays the call in English to a member of DWP staff.</p><p> </p><p> </p><p><strong> </strong></p><p> </p><p> </p><p> </p> answering member constituency Gosport answering member printed Caroline Dinenage question first answered 15/09/2017 11:27:36 answering member 4008 label Biography information for Dame Caroline Dinenage
	tabling member	4061 label Biography information for Bill Esterson

771354

	registered interest
	date	16/10/2017
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit: Telephone Services
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, with reference to the oral contribution of the hon. Member for Sefton Central of 12 October 2017 to the Leader of the House, Official Report, column 469, if he will remove the charge for telephone calls to his Department on universal credit.
	tabling member constituency	Sefton Central
	tabling member printed	Bill Esterson
	uin	107750
	answer	answer is ministerial correction date of answer 19/10/2017 answer text <p>As announced by the Secretary of State at the Work and Pensions Select Committee on 18 October 2017, DWP plans to change the Universal Credit helpline to a freephone number over the next month.</p> answering member constituency East Hampshire answering member printed Damian Hinds grouped question UIN 107919 question first answered 19/10/2017 14:07:33 answering member 3969 label Biography information for Damian Hinds
	tabling member	4061 label Biography information for Bill Esterson

788677

	registered interest
	date	13/11/2017
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Social Security Benefits
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what his policy is on continuing his Department's Your Simple Payment account service.
	tabling member constituency	Sefton Central
	tabling member printed	Bill Esterson
	uin	112747
	answer	answer is ministerial correction date of answer 16/11/2017 answer text <p>The Simple Payment service contract with Citibank is due to end in March 2018. We are actively encouraging customers to use an existing bank account or to provide new bank, building society or credit union account details into which their payments can be transferred.</p><p> </p><p>For those customers unable to provide an alternative method of payment a replacement service will be available. Contact with customers has already begun and there will be further contact and information as we approach transition. Customers will transition to the new service by the end of the current Citibank contract.</p> answering member constituency Hexham answering member printed Guy Opperman question first answered 16/11/2017 16:00:45 answering member 4142 label Biography information for Guy Opperman
	tabling member	4061 label Biography information for Bill Esterson

759624

	registered interest
	date	12/09/2017
	answering body	HM Treasury
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	CaTreasury
	hansard heading	Non-domestic Rates
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask Mr Chancellor of the Exchequer, when he plans to announce the results of the Government's review into business rates.
	tabling member constituency	Sefton Central
	tabling member printed	Bill Esterson
	uin	10276
	answer	answer is ministerial correction date of answer 15/09/2017 answer text <p>The Government concluded a fundamental review of business rates at Budget 2016 with a package of reductions worth almost £9bn over the next five years. As a next step the Government aims to revalue properties more frequently and to look more broadly at the way in which we address the perceived unfairness that companies that operate in bricks and mortar are effectively treated differently from companies that do not. The Government will provide an update in due course.</p><p> </p> answering member constituency Central Devon answering member printed Mel Stride question first answered 15/09/2017 13:57:00 answering member 3935 label Biography information for Mel Stride
	tabling member	4061 label Biography information for Bill Esterson

780398

	registered interest
	date	30/10/2017
	answering body	HM Treasury
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	CaTreasury
	hansard heading	Royal Bank of Scotland
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask Mr Chancellor of the Exchequer, pursuant to the oral contribution of the hon. Member for Sefton Central of 26 October 2017, Official Report, column 469, if he will instigate a judge-led inquiry into RBS's treatment of SMEs.
	tabling member constituency	Sefton Central
	tabling member printed	Bill Esterson
	uin	110240
	answer	answer is ministerial correction date of answer 02/11/2017 answer text <p>The Financial Conduct Authority (FCA) has published a detailed summary of the main findings from the skilled persons report. The FCA announced it is investigating the matters arising from the report and focussing on whether there is any basis for it to take further action. It would not be appropriate for the government to comment further whilst this process is ongoing.</p> answering member constituency North East Cambridgeshire answering member printed Stephen Barclay question first answered 02/11/2017 16:01:23 answering member 4095 label Biography information for Steve Barclay
	tabling member	4061 label Biography information for Bill Esterson

782072

	registered interest
	date	01/11/2017
	answering body	HM Treasury
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	CaTreasury
	hansard heading	Customs
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask Mr Chancellor of the Exchequer, what preparations he has made to ensure skilled staff are in place for operation of customs arrangements on the day the UK leaves the EU.
	tabling member constituency	Sefton Central
	tabling member printed	Bill Esterson
	uin	110710
	answer	answer is ministerial correction date of answer 07/11/2017 answer text <p>HM Revenue and Customs are considering the capacity and capability requirements for future customs arrangements as part of their EU exit planning. This will be kept under review as negotiations progress.</p><p>The future customs controls required following EU exit will depend on the outcome of the negotiations. The Government will work to ensure that trade between the UK and the EU is as frictionless as possible.</p> answering member constituency Central Devon answering member printed Mel Stride question first answered 07/11/2017 16:52:04 answering member 3935 label Biography information for Mel Stride
	tabling member	4061 label Biography information for Bill Esterson

782245

	registered interest
	date	01/11/2017
	answering body	HM Treasury
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	CaTreasury
	hansard heading	Global Restructuring Group
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask Mr Chancellor of the Exchequer, with reference to the specialist advisers' report to the Treasury Committee of 31 October 2017, what assessment he has made of whether the Skilled Person's report commissioned by the Financial Conduct Authority contains a fair and balanced account of the findings of the Global Restructuring Group report.
	tabling member constituency	Sefton Central
	tabling member printed	Bill Esterson
	uin	110982
	answer	answer is ministerial correction date of answer 06/11/2017 answer text <p>The Financial Conduct Authority (FCA) has published a detailed summary of the main findings from the skilled person’s report. The FCA announced it is investigating the matters arising from the report and focussing on whether there is any basis for it to take further action. It would not be appropriate for the Government to comment further whilst this process is ongoing.</p> answering member constituency North East Cambridgeshire answering member printed Stephen Barclay grouped question UIN 110983 110984 110985 110986 question first answered 06/11/2017 13:56:16 answering member 4095 label Biography information for Steve Barclay
	tabling member	4061 label Biography information for Bill Esterson

782246

	registered interest
	date	01/11/2017
	answering body	HM Treasury
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	CaTreasury
	hansard heading	Global Restructuring Group
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask Mr Chancellor of the Exchequer, with reference to the specialist advisers' report to the Treasury Committee of 31 October 2017, what assessment he has made of whether it would be fair or unfair to (a) people within and (b) SME customers of the Royal Bank of Scotland to publish relevant findings on management knowledge of the failings of the Global Restructuring Group report, commissioned by the Financial Conduct Authority.
	tabling member constituency	Sefton Central
	tabling member printed	Bill Esterson
	uin	110983
	answer	answer is ministerial correction date of answer 06/11/2017 answer text <p>The Financial Conduct Authority (FCA) has published a detailed summary of the main findings from the skilled person’s report. The FCA announced it is investigating the matters arising from the report and focussing on whether there is any basis for it to take further action. It would not be appropriate for the Government to comment further whilst this process is ongoing.</p> answering member constituency North East Cambridgeshire answering member printed Stephen Barclay grouped question UIN 110982 110984 110985 110986 question first answered 06/11/2017 13:56:17 answering member 4095 label Biography information for Steve Barclay
	tabling member	4061 label Biography information for Bill Esterson

782247

	registered interest
	date	01/11/2017
	answering body	HM Treasury
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	CaTreasury
	hansard heading	Global Restructuring Group
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask Mr Chancellor of the Exchequer, if he will request that the Financial Conduct Authority publishes its Section 166 report into the Global Restructuring Group; and if he will make a statement.
	tabling member constituency	Sefton Central
	tabling member printed	Bill Esterson
	uin	110984
	answer	answer is ministerial correction date of answer 06/11/2017 answer text <p>The Financial Conduct Authority (FCA) has published a detailed summary of the main findings from the skilled person’s report. The FCA announced it is investigating the matters arising from the report and focussing on whether there is any basis for it to take further action. It would not be appropriate for the Government to comment further whilst this process is ongoing.</p> answering member constituency North East Cambridgeshire answering member printed Stephen Barclay grouped question UIN 110982 110983 110985 110986 question first answered 06/11/2017 13:56:17 answering member 4095 label Biography information for Steve Barclay
	tabling member	4061 label Biography information for Bill Esterson

782248

	registered interest
	date	01/11/2017
	answering body	HM Treasury
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	CaTreasury
	hansard heading	Royal Bank of Scotland
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask Mr Chancellor of the Exchequer, with reference to the letter of 30 October 2017 from Ross McEwan, Chief Executive, Royal Bank of Scotland, to the Chair of the Treasury Committee on 31 October 2017, what assessment he has made of the validity of the areas of difference referred to by Mr McEwan in that letter.
	tabling member constituency	Sefton Central
	tabling member printed	Bill Esterson
	uin	110985
	answer	answer is ministerial correction date of answer 06/11/2017 answer text <p>The Financial Conduct Authority (FCA) has published a detailed summary of the main findings from the skilled person’s report. The FCA announced it is investigating the matters arising from the report and focussing on whether there is any basis for it to take further action. It would not be appropriate for the Government to comment further whilst this process is ongoing.</p> answering member constituency North East Cambridgeshire answering member printed Stephen Barclay grouped question UIN 110982 110983 110984 110986 question first answered 06/11/2017 13:56:17 answering member 4095 label Biography information for Steve Barclay
	tabling member	4061 label Biography information for Bill Esterson