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423159

	registered interest
	date	22/10/2015
	answering body	Department for Business, Innovation and Skills
	answering dept id	26
	answering dept short name	Business, Innovation and Skills
	answering dept sort name	Business, Innovation and Skills
	hansard heading	Tickets: Touting
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty’s Government what action they are taking in the light of the 21 October Which? investigation reporting that listings on some ticket resale websites are in breach of the Consumer Rights Act 2015.
	tabling member printed	Baroness Hayter of Kentish Town
	uin	HL2909
	answer	answer is ministerial correction date of answer 02/11/2015 answer text <p>Where there are alleged breaches of legislation, enforcement authorities have powers to take appropriate action. Consumers or their representatives should report any alleged breach through the Citizens Advice consumer helpline who will report substantive breaches to Trading Standards, or to the police, to take enforcement action as appropriate.</p><p>The Government has launched an Independent Review of consumer protection measures in relation to ticket resale and online Secondary Ticketing facilities under Professor Waterson, and Contributions and evidence from interested parties are welcome. This review will gather evidence on how well the Consumer Rights Act’s new ticketing provisions and wider consumer protections are working.</p><br /> <br /> answering member printed Baroness Neville-Rolfe question first answered 02/11/2015 14:09:04 answering member 4284 label Biography information for Baroness Neville-Rolfe
	tabling member	4159 label Biography information for Baroness Hayter of Kentish Town

428911

	registered interest
	date	17/11/2015
	answering body	Department for Business, Innovation and Skills
	answering dept id	26
	answering dept short name	Business, Innovation and Skills
	answering dept sort name	Business, Innovation and Skills
	hansard heading	Tickets: Touting
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty’s Government, further to the Written Answer by Baroness Neville-Rolfe on 2 November (HL2909) regarding breaches of the Consumer Rights Act 2015 by ticket resale websites, what action they are taking to highlight to the general public (1) the existence of, and (2) the functions of, the Citizens Advice consumer helpline.
	tabling member printed	Baroness Hayter of Kentish Town
	uin	HL3634
	answer	answer is ministerial correction date of answer 02/12/2015 answer text <p>The Government advises consumers through Gov.uk to contact the Citizens Advice consumer helpline, which is funded by BIS, on any questions relating to consumer law, including ticket resales. The helpline advises consumers on their rights and remedies and will pass on complaints to Trading Standards where appropriate.</p><br /><p>Awareness of the helpline is also raised through national consumer campaigns such as Scams Awareness Month and National Consumer Week which Government supports through the Consumer Protection Partnership. Citizens Advice produces leaflets and other materials informing consumers of their rights and how to look out for scams.</p><br /> <br /> answering member printed Baroness Neville-Rolfe question first answered 02/12/2015 17:29:43 answering member 4284 label Biography information for Baroness Neville-Rolfe
	tabling member	4159 label Biography information for Baroness Hayter of Kentish Town

428912

	registered interest
	date	17/11/2015
	answering body	Department for Business, Innovation and Skills
	answering dept id	26
	answering dept short name	Business, Innovation and Skills
	answering dept sort name	Business, Innovation and Skills
	hansard heading	Tickets: Touting
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty’s Government what assessment they have made of how many complaints the Citizens Advice consumer helpline has received about ticket resale websites.
	tabling member printed	Baroness Hayter of Kentish Town
	uin	HL3635
	answer	answer is ministerial correction date of answer 03/12/2015 answer text <p>The Government has not made a separate assessment of complaints made to the Citizens Advice Helpline at this time , but the Government is committed to reducing consumer detriment from ticket mis-selling and is supporting an independently-led review of consumer protection measures for ticket re-sale websites. The Government awaits the recommendations of this Review and will report its conclusions to Parliament by 26 May 2016.</p><br /> answering member printed Baroness Neville-Rolfe question first answered 03/12/2015 17:32:25 answering member 4284 label Biography information for Baroness Neville-Rolfe
	tabling member	4159 label Biography information for Baroness Hayter of Kentish Town

428913

	registered interest
	date	17/11/2015
	answering body	Department for Business, Innovation and Skills
	answering dept id	26
	answering dept short name	Business, Innovation and Skills
	answering dept sort name	Business, Innovation and Skills
	hansard heading	Tickets: Touting
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty’s Government how many actions have been taken by the police and trading standards regarding breaches of the Consumer Rights Act 2015 in relation to ticket resale websites.
	tabling member printed	Baroness Hayter of Kentish Town
	uin	HL3636
	answer	answer is ministerial correction date of answer 02/12/2015 answer text <p>Such information on breaches of the Consumer Rights Act 2015 in relation to ticket re-sale websites is not currently held by or routinely made available to the Government.</p><p>The Independent Review of Secondary Ticketing required by the Consumer Rights Act will consider evidence and report by 26 May 2016.</p><br /> answering member printed Baroness Neville-Rolfe question first answered 02/12/2015 11:54:57 answering member 4284 label Biography information for Baroness Neville-Rolfe
	tabling member	4159 label Biography information for Baroness Hayter of Kentish Town

519552

	registered interest
	date	19/05/2016
	answering body	Department for Business, Innovation and Skills
	answering dept id	26
	answering dept short name	Business, Innovation and Skills
	answering dept sort name	Business, Innovation and Skills
	hansard heading	Tickets: Touting
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty’s Government whether they will publish all of the responses received by the review relating to secondary ticketing required by section 94 of the Consumer Rights Act 2015.
	tabling member printed	Baroness Hayter of Kentish Town
	uin	HL117
	answer	answer is ministerial correction date of answer 26/05/2016 answer text <p>The Government plans to publish responses to the Call for Evidence in due course.</p><p> </p> answering member printed Baroness Neville-Rolfe question first answered 26/05/2016 15:48:35 answering member 4284 label Biography information for Baroness Neville-Rolfe
	tabling member	4159 label Biography information for Baroness Hayter of Kentish Town

519553

	registered interest
	date	19/05/2016
	answering body	Department for Business, Innovation and Skills
	answering dept id	26
	answering dept short name	Business, Innovation and Skills
	answering dept sort name	Business, Innovation and Skills
	hansard heading	Tickets: Touting
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty’s Government whether they will lay the report relating to secondary ticketing before Parliament on the same date that it is published, and not later than Thursday 26 May, in accordance with section 94 of the Consumer Rights Act 2015.
	tabling member printed	Baroness Hayter of Kentish Town
	uin	HL118
	answer	answer is ministerial correction date of answer 26/05/2016 answer text <p>My Rt. Hon Friends, the Secretary of State for Business, Innovation and Skills and the Secretary of State for Culture, Media and Sport laid the report today.</p><p> </p> answering member printed Baroness Neville-Rolfe question first answered 26/05/2016 15:48:15 answering member 4284 label Biography information for Baroness Neville-Rolfe
	tabling member	4159 label Biography information for Baroness Hayter of Kentish Town

519555

	registered interest
	date	19/05/2016
	answering body	Department for Business, Innovation and Skills
	answering dept id	26
	answering dept short name	Business, Innovation and Skills
	answering dept sort name	Business, Innovation and Skills
	hansard heading	Tickets: Touting
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty’s Government what action in respect of the secondary ticketing market has been taken since Chapter 15 of the Consumer Rights Act 2015 came into force by (1) the Competition and Markets Authority, and (2) the National Trading Standards Board.
	tabling member printed	Baroness Hayter of Kentish Town
	uin	HL120
	answer	answer is ministerial correction date of answer 26/05/2016 answer text <p>This information is not held centrally.</p><p> </p> answering member printed Baroness Neville-Rolfe question first answered 26/05/2016 15:47:31 answering member 4284 label Biography information for Baroness Neville-Rolfe
	tabling member	4159 label Biography information for Baroness Hayter of Kentish Town

662661

	registered interest
	date	20/12/2016
	answering body	Department for Business, Energy and Industrial Strategy
	answering dept id	201
	answering dept short name	Business, Energy and Industrial Strategy
	answering dept sort name	Business, Energy and Industrial Strategy
	hansard heading	Tickets: Touting
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty’s Government whether they will publish the evidence collected by the Competition and Markets Authority in relation to the secondary tickets platform compliance review.
	tabling member printed	Baroness Hayter of Kentish Town
	uin	HL4268
	answer	answer is ministerial correction date of answer 03/01/2017 answer text <p>The Competition and Markets Authority is an independent enforcement body and draws on a range of sources when carrying out such investigations. The Department for Business, Energy and Industrial Strategy does not hold this evidence.</p><p> </p> answering member printed Baroness Neville-Rolfe question first answered 03/01/2017 14:09:53 answering member 4284 label Biography information for Baroness Neville-Rolfe
	tabling member	4159 label Biography information for Baroness Hayter of Kentish Town