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165910

	registered interest
	date	25/11/2014
	answering body	HM Treasury
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	Treasury
	hansard heading	Revenue and Customs
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask Mr Chancellor of the Exchequer, what the average length of time taken to answer calls to tax credit helplines was in the last 12 months.
	tabling member constituency	Edinburgh East
	tabling member printed	Sheila Gilmore
	uin	215872
	answer	answer is ministerial correction date of answer 28/11/2014 answer text <p>HM Revenue and Customs (HMRC) publishes quarterly information about our telephony performance, which is available on GOV.UK: <br><br>www.gov.uk/government/publications/business-plan-indicators</p> answering member constituency South West Hertfordshire answering member printed Mr David Gauke question first answered 28/11/2014 14:35:43 answering member 1529 label Biography information for Mr David Gauke
	tabling member	3965 label Biography information for Sheila Gilmore

155581

	registered interest
	date	11/11/2014
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Children: Maintenance
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, with reference to page 44 of Information about Secondary Legislation Arising from the Child Maintenance and Other Payments Bill, published by his Department in January 2008, if he will publish the report of the evaluation to test the links between payments of child maintenance and client behaviour concerning the repayment of other financial commitments.
	tabling member constituency	Edinburgh East
	tabling member printed	Sheila Gilmore
	uin	214209
	answer	answer is ministerial correction date of answer 17/11/2014 answer text <p>The report ‘Child Maintenance and Other Payments Bill: Disclosure of Information to credit reference agencies - exploratory analysis’ was published by the Department in 2008 and a copy is attached.</p> answering member constituency Thornbury and Yate answering member printed Steve Webb question first answered 17/11/2014 12:22:06 answering member 220 label Biography information for Steve Webb attachment 1 file name PQ214209 - Disclosure of Information to Credit Reference Agencies Exploratory Analysis.pdf title Disclosure Information/ Exploratory Analysis
	tabling member	3965 label Biography information for Sheila Gilmore

142313

	registered interest
	date	06/11/2014
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Welfare State: Reform
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 7 July 2014 to Question 203664, when he plans to start the public consultation on the implementation of section 40 of the Welfare Reform Act 2008.
	tabling member constituency	Edinburgh East
	tabling member printed	Sheila Gilmore
	uin	213703
	answer	answer is ministerial correction date of answer 11/11/2014 answer text <p /> <p>I will be making a written ministerial statement soon to address this issue.</p> answering member constituency Thornbury and Yate answering member printed Steve Webb question first answered 11/11/2014 13:59:23 answering member 220 label Biography information for Steve Webb
	tabling member	3965 label Biography information for Sheila Gilmore

142314

	registered interest
	date	06/11/2014
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Children: Maintenance
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 7 July 2014 to Question 203665, when he plans to publish a report on the initial findings of the series of behaviour change trials carried out by his Department to test different interventions that tackle barriers that prevent parents making regular child maintenance payments.
	tabling member constituency	Edinburgh East
	tabling member printed	Sheila Gilmore
	uin	213702
	answer	answer is ministerial correction date of answer 11/11/2014 answer text <p /> <p>The series of behaviour change trials are now complete, and full evaluation is on-going. Where appropriate, findings will be published once full evaluation is complete. Trials that we have found to be successful are already being considered for wider implementation and we will be incorporating the learning from all our trials into our approach to tackling compliance and arrears.</p> answering member constituency Thornbury and Yate answering member printed Steve Webb question first answered 11/11/2014 13:49:08 answering member 220 label Biography information for Steve Webb
	tabling member	3965 label Biography information for Sheila Gilmore

101974

	registered interest
	date	30/10/2014
	answering body	Ministry of Justice
	answering dept id	54
	answering dept short name	Justice
	answering dept sort name	Justice
	hansard heading	Divorce: Internet
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Justice, with reference to the announcement on 23 October 2014 by the Minister of State for Justice and Civil Liberties on more support for separating couples and parents, how much of the new £2 million package will be spent on improving the Government's Sorting Out Separation website.
	tabling member constituency	Edinburgh East
	tabling member printed	Sheila Gilmore
	uin	212777
	answer	answer is ministerial correction date of answer 04/11/2014 answer text <p>The Government is committed to making sure that when people separate they do it in the best possible way. Too many people end up fighting expensive and confrontational court battles when they could be helped to resolve their problems outside the courts. However when people do end up in court it is imperative that they have the right advice and information.</p><p> </p><p>The new package of support which I announced on 23 October is aimed at keeping disputes away from court, while those who end up in court will be provided with better support. The £2m funding identified in the announcement will be used to support the increase of legal and practical support for litigants in person in the civil and family courts. This strategy has been agreed with the legal and advice sectors and we are working with them on implementation.</p><p>The funding will not be used to support improvements to the DWP's Sorting out Separation website. This is because we are already working closely with DWP to improve and refine Sorting out Seperation. The DWP has appointed commercial providers with digital expertise to run the new contract for strategic development and improvement of the online service and to raise its profile for online search. MoJ and DWP are working closely with providers as their recommendations are implemented.</p> answering member constituency Bermondsey and Old Southwark answering member printed Simon Hughes question first answered 04/11/2014 16:41:29 answering member 194 label Biography information for Simon Hughes
	tabling member	3965 label Biography information for Sheila Gilmore

101975

	registered interest
	date	30/10/2014
	answering body	Ministry of Justice
	answering dept id	54
	answering dept short name	Justice
	answering dept sort name	Justice
	hansard heading	Divorce
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Justice, what steps he is taking to integrate the new supporting separated parents in dispute helpline pilot to be run by the Children and Family Court Advisory and Support Service with the Sorting Out Separation Service and the Child Maintenance Options Service operated by the Department for Work and Pensions.
	tabling member constituency	Edinburgh East
	tabling member printed	Sheila Gilmore
	uin	212778
	answer	answer is ministerial correction date of answer 04/11/2014 answer text <p>The ‘supporting separated parents in dispute helpline’ pilot is complementary to the online Sorting out Separation information and advice service. However, the pilot is different because it will test the provision of tailored information and signposting based on a telephone discussion with an experienced Children and Family Court Advisory and Support Service (Cafcass) professional. The Cafcass professional will signpost separating parents in dispute to sources of information, advice and support appropriate to their circumstances, which could include Sorting out Separation or the Child Maintenance Options online and telephone service, as appropriate.</p><p> </p><p>Additionally, we are working closely with DWP to improve and refine Sorting out Separation. The DWP has appointed commercial providers with digital expertise to run the new contract for strategic development and improvement of the online service and to raise its profile for online search. MoJ and DWP are working closely with providers as their recommendations are implemented.</p><p> </p> answering member constituency Bermondsey and Old Southwark answering member printed Simon Hughes question first answered 04/11/2014 09:07:21 answering member 194 label Biography information for Simon Hughes
	tabling member	3965 label Biography information for Sheila Gilmore

100021

	registered interest
	date	15/10/2014
	answering body	Department of Health
	answering dept id	17
	answering dept short name	Health
	answering dept sort name	Health
	hansard heading	Home Care Services
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Health, if he will bring forward proposals to facilitate the portability of home-based care packages between local authorities in different countries in the UK.
	tabling member constituency	Edinburgh East
	tabling member printed	Sheila Gilmore
	uin	905560
	answer	answer is ministerial correction date of answer 21/10/2014 answer text <p>Adults with care and support needs should be able to move between countries within the United Kingdom knowing that their care will continue during the move.</p><p> </p><p> </p><p> </p><p>As the care and support systems in the four countries are different, we are developing principles with the Devolved Administrations to ensure continuity of care for people moving.</p><p> </p><p>These should be published in November.</p><p> </p> answering member constituency North Norfolk answering member printed Norman Lamb question first answered 21/10/2014 15:45:44 answering member 1439 label Biography information for Norman Lamb
	tabling member	3965 label Biography information for Sheila Gilmore

93314

	registered interest
	date	14/10/2014
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	hansard heading	Members: Correspondence
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for the Home Department, when she intends to reply to the letter of 9 September 2014 from the hon. Member for Edinburgh East.
	tabling member constituency	Edinburgh East
	tabling member printed	Sheila Gilmore
	uin	210428
	answer	answer is ministerial correction date of answer 20/10/2014 answer text <p>I wrote to the hon. Member separately on this individual case on Monday 13 October.</p><p> </p><p> </p><p> </p> answering member constituency Old Bexley and Sidcup answering member printed James Brokenshire question first answered 20/10/2014 14:08:59 answering member 1530 label Biography information for James Brokenshire previous answer version 22603 answering member constituency Old Bexley and Sidcup answering member printed James Brokenshire answering member 1530 label Biography information for James Brokenshire
	tabling member	3965 label Biography information for Sheila Gilmore

93367

	registered interest
	date	14/10/2014
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Employment and Support Allowance
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 21 July 2014 to Question 205882, what the full cost, including apportioned indirect costs, is of initiating payment of employment and support allowance (ESA) at the assessment rate; what the full cost is of an ESA change; and how many changes ESA claimants require on average per year.
	tabling member constituency	Edinburgh East
	tabling member printed	Sheila Gilmore
	uin	210313
	answer	answer is ministerial correction date of answer 17/10/2014 answer text <p /> <p /> <p>Please see the table below:</p><p> </p><table><tbody><tr><td><p> </p></td><td><p><strong>Operational Operating Costs</strong></p></td><td><p><strong>Unit Cost</strong></p></td><td><p><strong>Total DWP</strong></p><p><strong>Operating Costs</strong></p></td><td><p><strong>Unit Cost - Total Costs</strong></p></td></tr><tr><td><p><strong>ESA</strong><strong> Claims</strong></p></td><td><p>£21,639,678.74</p></td><td><p>£25.09</p></td><td><p>£59,680,390.98</p></td><td><p>£66.66</p></td></tr><tr><td><p><strong>ESA</strong><strong> Changes (Incl WCA)</strong></p></td><td><p>£61,465,559.37</p></td><td><p>£12.74</p></td><td><p>£143,414,434.36</p></td><td><p>£28.52</p></td></tr><tr><td><p><strong> </strong></p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td></tr><tr><td><p><strong> </strong></p></td><td><p><strong>Number of Customers</strong></p></td><td><p><strong>ESA</strong><strong> Changes Processed</strong></p></td><td><p><strong>Average Number of Changes</strong></p></td><td><p> </p></td></tr><tr><td><p><strong>ESA</strong><strong> Changes</strong></p></td><td><p>1,880,822</p></td><td><p>5,028,874</p></td><td><p>2.67</p></td><td><p> </p></td></tr></tbody></table><p> </p><p> </p><p>The cost of initiating payment of Employment and Support Allowance (ESA) at the assessment rate is provided in ESA Claims. We have provided the annual costs for 13/14 and the Unit Costs. The Unit Cost is the average cost of one ESA Claim through the process.</p><p> </p><p>We have provided the annual cost for ESA changes 13/14 and the unit costs. The Unit Cost is the average cost of one ESA change being made.</p><p> </p><p>We have calculated the average number of changes required by ESA claimants in 13/14 by dividing the number of ESA changes processed by the number of ESA customers.</p><p><strong> </strong></p><p> </p> answering member constituency Forest of Dean answering member printed Mr Mark Harper question first answered 17/10/2014 12:59:08 answering member 1520 label Biography information for Mr Mark Harper
	tabling member	3965 label Biography information for Sheila Gilmore

93368

	registered interest
	date	14/10/2014
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Jobseeker's Allowance
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 21 July 2014 to Question 205883, what the full cost, including apportioned indirect costs, is of processing a new claim for jobseeker's allowance; and what the full cost is of a jobseeker's allowance interview.
	tabling member constituency	Edinburgh East
	tabling member printed	Sheila Gilmore
	uin	210314
	answer	answer is ministerial correction date of answer 20/10/2014 answer text <p><strong>Please see table below:</strong></p><p> </p><table><tbody><tr><td> </td><td><p>Unit Cost - Total Costs</p></td></tr><tr><td><p>JSA Claims (Incl LMDM)</p></td><td><p>£ 27.16</p></td></tr><tr><td><p>(WS) JSA NJI Advice</p></td><td><p>£ 46.48</p></td></tr></tbody></table><p> </p><p>The cost of processing a New Claim for Jobseekers’ Allowance is provided in JSA Claims. We have provided the unit costs for 13/14. The Unit Cost is the average cost of one JSA Claim through the process.</p><p> </p><p>For the costs of a jobseekers' allowance interview, we have provided the New Jobseekers’ interview Unit cost for 13/14 under JSA NJI advice. The Unit Cost is the average cost of one New Jobseekers’ interview.</p><p> </p><p> </p> answering member constituency Wirral West answering member printed Esther McVey question first answered 20/10/2014 16:08:07 answering member 4084 label Biography information for Esther McVey previous answer version 22797 answering member constituency Wirral West answering member printed Esther McVey answering member 4084 label Biography information for Esther McVey
	tabling member	3965 label Biography information for Sheila Gilmore