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<p /> <p /> <p>Please see the table below:</p><p> </p><table><tbody><tr><td><p> </p></td><td><p><strong>Operational
Operating Costs</strong></p></td><td><p><strong>Unit Cost</strong></p></td><td><p><strong>Total
DWP</strong></p><p><strong>Operating Costs</strong></p></td><td><p><strong>Unit Cost
- Total Costs</strong></p></td></tr><tr><td><p><strong>ESA</strong><strong> Claims</strong></p></td><td><p>£21,639,678.74</p></td><td><p>£25.09</p></td><td><p>£59,680,390.98</p></td><td><p>£66.66</p></td></tr><tr><td><p><strong>ESA</strong><strong>
Changes (Incl WCA)</strong></p></td><td><p>£61,465,559.37</p></td><td><p>£12.74</p></td><td><p>£143,414,434.36</p></td><td><p>£28.52</p></td></tr><tr><td><p><strong>
</strong></p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td></tr><tr><td><p><strong>
</strong></p></td><td><p><strong>Number of Customers</strong></p></td><td><p><strong>ESA</strong><strong>
Changes Processed</strong></p></td><td><p><strong>Average Number of Changes</strong></p></td><td><p>
</p></td></tr><tr><td><p><strong>ESA</strong><strong> Changes</strong></p></td><td><p>1,880,822</p></td><td><p>5,028,874</p></td><td><p>2.67</p></td><td><p>
</p></td></tr></tbody></table><p> </p><p> </p><p>The cost of initiating payment of
Employment and Support Allowance (ESA) at the assessment rate is provided in ESA Claims.
We have provided the annual costs for 13/14 and the Unit Costs. The Unit Cost is the
average cost of one ESA Claim through the process.</p><p> </p><p>We have provided
the annual cost for ESA changes 13/14 and the unit costs. The Unit Cost is the average
cost of one ESA change being made.</p><p> </p><p>We have calculated the average number
of changes required by ESA claimants in 13/14 by dividing the number of ESA changes
processed by the number of ESA customers.</p><p><strong> </strong></p><p> </p>
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