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1147487
star this property registered interest false more like this
star this property date less than 2019-10-01more like thismore than 2019-10-01
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Independent Case Examiner more like this
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, if she will set out the performance targets for the determination of complaints to the Independent Case Examiner’s Office in 2019-20. more like this
star this property tabling member constituency Westminster North more like this
star this property tabling member printed
Ms Karen Buck more like this
star this property uin 292819 more like this
unstar this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2019-10-07more like thismore than 2019-10-07
star this property answer text <p>When the Independent Case Examiner’s Office accepts a complaint for examination; they will initially try to resolve it in discussion with the complainant and the relevant business area. If it’s not possible to resolve the complaint, the evidence will be requested and the case will await allocation to an Investigation Case Manager (ICM). Cases are dealt with by dedicated teams and are usually brought into investigation in strict date order. Following an examination of the evidence, it may be possible to settle the complaint, if agreement can be reached on actions that satisfy the complainant. If the complaint can’t be settled, the Independent Case Examiner will issue a report detailing findings and any recommendations for redress.</p><p> </p><p>The Independent Case Examiner’s service standards for 2019-20 for the determination of complaints are as follows:</p><p> </p><ul><li>To resolve complaints within 8 weeks of accepting them for examination</li><li>To settle complaints within 15 weeks of the start of the investigation.</li><li>To complete investigation reports within 20 weeks of the start of the investigation.</li></ul>
star this property answering member constituency Eastleigh more like this
unstar this property answering member printed Mims Davies more like this
star this property question first answered
less than 2019-10-07T17:07:08.16Zmore like thismore than 2019-10-07T17:07:08.16Z
star this property answering member
4513
star this property label Biography information for Mims Davies more like this
star this property tabling member
199
star this property label Biography information for Ms Karen Buck remove filter
1147488
star this property registered interest false more like this
star this property date less than 2019-10-01more like thismore than 2019-10-01
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Independent Case Examiner more like this
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what Independent Case Examiner’s Office budget is for 2019-20. more like this
star this property tabling member constituency Westminster North more like this
star this property tabling member printed
Ms Karen Buck more like this
star this property uin 292820 more like this
unstar this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2019-10-07more like thismore than 2019-10-07
star this property answer text <p>The Independent Case Examiner’s Office’s budget for 2019-20 is £3,525,303.</p> more like this
star this property answering member constituency Eastleigh more like this
unstar this property answering member printed Mims Davies more like this
star this property question first answered
less than 2019-10-07T17:03:39.383Zmore like thismore than 2019-10-07T17:03:39.383Z
star this property answering member
4513
star this property label Biography information for Mims Davies more like this
star this property tabling member
199
star this property label Biography information for Ms Karen Buck remove filter
1126598
star this property registered interest false more like this
star this property date less than 2019-05-14more like thismore than 2019-05-14
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Independent Case Examiner: Complaints more like this
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what the average time taken to reach a determination on a complaint escalated to the Independent Case Examiner was in 2018-19. more like this
star this property tabling member constituency Westminster North more like this
star this property tabling member printed
Ms Karen Buck more like this
star this property uin 254097 more like this
unstar this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2019-05-20more like thismore than 2019-05-20
star this property answer text <p>When the Independent Case Examiner’s Office accept a complaint for investigation, attempts will initially be made to agree a solution between the complainant and the relevant business area, without having to request evidence to inform an investigation – this is known as “resolution”. If it’s not possible to resolve the complaint, the evidence will be requested and the case will await allocation to an Investigation Case Manager (ICM). Cases are dealt with by dedicated teams and are usually brought into investigation in strict date order.</p><p> </p><p>The table below provides information on the average time taken to reach a determination on a complaint escalated to the Independent Case Examiner during the 2018/19 reporting year:</p><p> </p><table><tbody><tr><td><p>In those cases that were resolved</p></td><td><p>7 weeks - from the point the complaint was accepted for investigation</p></td></tr><tr><td><p>In those cases that were investigated</p></td><td><p>21 weeks - from the point the case was allocated to an investigation case manager</p></td></tr><tr><td><p>End to end average clearance time for all cases</p></td><td><p>65 weeks - from the point at which the complaint was accepted for examination (this includes the time complaints wait to be brought into investigation)</p></td></tr></tbody></table>
star this property answering member constituency Colchester more like this
unstar this property answering member printed Will Quince more like this
star this property question first answered
less than 2019-05-20T16:12:44.24Zmore like thisremove minimum value filter
star this property answering member
4423
star this property label Biography information for Will Quince more like this
star this property tabling member
199
star this property label Biography information for Ms Karen Buck remove filter
1126599
star this property registered interest false more like this
star this property date less than 2019-05-14more like thismore than 2019-05-14
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Independent Case Examiner: Complaints more like this
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, how many complaints that were rejected by the independent Case Examiner were referred to the Parliamentary and Health Service Ombudsman in (a) 2015-16, (b) 2016-17 and (c) 2017-18. more like this
star this property tabling member constituency Westminster North more like this
star this property tabling member printed
Ms Karen Buck more like this
star this property uin 254098 more like this
unstar this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2019-05-20more like thismore than 2019-05-20
star this property answer text <p>Members of Parliament may refer complaints to the Parliamentary and Health Service Ombudsman at any time they choose, regardless of whether they have been rejected or considered by the Independent Case Examiner. Decisions on whether to accept a complaint for investigation rests with the Parliamentary and Health Service Ombudsman’s Office and we do not hold information about the number of complaints referred to them.</p> more like this
star this property answering member constituency Colchester more like this
unstar this property answering member printed Will Quince more like this
star this property question first answered
less than 2019-05-20T16:20:37.477Zmore like thismore than 2019-05-20T16:20:37.477Z
star this property answering member
4423
star this property label Biography information for Will Quince more like this
star this property tabling member
199
star this property label Biography information for Ms Karen Buck remove filter
1126601
star this property registered interest false more like this
star this property date less than 2019-05-14more like thismore than 2019-05-14
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Independent Case Examiner: Complaints more like this
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, how many of the 158 complaints about the Independent Case Examiner in 2017-18 were on the length of time it took to investigate a complaint. more like this
star this property tabling member constituency Westminster North more like this
star this property tabling member printed
Ms Karen Buck more like this
star this property uin 254099 more like this
unstar this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2019-05-22more like thismore than 2019-05-22
star this property answer text <p>The Independent Case Examiner’s Office recorded 158 complaints about its service during the 2017/18 reporting year, of which 60 concerned delays in starting investigations and 6 concerned delays in concluding investigations.</p> more like this
star this property answering member constituency Colchester more like this
unstar this property answering member printed Will Quince more like this
star this property question first answered
less than 2019-05-22T16:04:17.593Zmore like thismore than 2019-05-22T16:04:17.593Z
star this property answering member
4423
star this property label Biography information for Will Quince more like this
star this property tabling member
199
star this property label Biography information for Ms Karen Buck remove filter
1126594
star this property registered interest false more like this
star this property date less than 2019-05-14more like thismore than 2019-05-14
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Local Housing Allowance: Greater London more like this
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 15 April 2019 to Question 243314 on Local Housing Allowance: Greater London, what the 960 Local Housing Allowance rates are ranked according to the share of the market they afford, starting with the most divergent. more like this
star this property tabling member constituency Westminster North more like this
star this property tabling member printed
Ms Karen Buck more like this
star this property uin 254094 more like this
unstar this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2019-05-20more like thismore than 2019-05-20
star this property answer text <p>The information requested will be placed in the House of Commons Library.</p><p> </p><p>This data formed the basis of the Targeted Affordability Funding allocation for 19/20.</p> more like this
star this property answering member constituency Colchester more like this
unstar this property answering member printed Will Quince more like this
star this property question first answered
less than 2019-05-20T16:24:45.39Zmore like thismore than 2019-05-20T16:24:45.39Z
star this property answering member
4423
star this property label Biography information for Will Quince more like this
star this property tabling member
199
star this property label Biography information for Ms Karen Buck remove filter
1126593
star this property registered interest false more like this
star this property date less than 2019-05-14more like thismore than 2019-05-14
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit: Housing more like this
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 15 April 2019 to Question 243315, how many universal credit claimants in the central London broad rental market area are in receipt of the shared accommodation rate of the housing element of that benefit. more like this
star this property tabling member constituency Westminster North more like this
star this property tabling member printed
Ms Karen Buck more like this
star this property uin 254093 more like this
unstar this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2019-05-22more like thismore than 2019-05-22
star this property answer text <p>This information is not readily available and could only be provided at disproportionate cost.</p> more like this
star this property answering member constituency Colchester more like this
unstar this property answering member printed Will Quince more like this
star this property question first answered
less than 2019-05-22T12:35:53.813Zmore like thismore than 2019-05-22T12:35:53.813Z
star this property answering member
4423
star this property label Biography information for Will Quince more like this
star this property tabling member
199
star this property label Biography information for Ms Karen Buck remove filter