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<p>Letters from MPs, raising concerns on behalf of their constituents, are allocated
to the DWP Complaints and Correspondence Team to investigate and draft a response
on behalf of DWP. DWP has procedures in place for handling correspondence from Ministers
and MPs.</p><p>DWP has answered 4264 pieces of correspondence in relation to Benefits
from MPs so far this calendar year, so the Benefits Director has authority to delegate
cases to other DWP Directors to reply to hon. Members.</p><p>However, the Benefits
Director will be aware of all types of enquiries coming into DWP.</p>
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