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176680
unstar this property registered interest false more like this
star this property date less than 2015-01-29more like thismore than 2015-01-29
star this property answering body
Department for Business, Innovation and Skills remove filter
star this property answering dept id 26 more like this
star this property answering dept short name Business, Innovation and Skills more like this
star this property answering dept sort name Business, Innovation and Skills more like this
star this property hansard heading Citizens' Advice Bureaux more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Business, Innovation and Skills, what information his Department holds on the number of people advised by Citizens Advice Bureaux in (a) the UK, (b) England, (c) London, (d) Yorkshire, (e) Kirklees local authority area and (f) Huddersfield constituency in each of the last 10 years. more like this
star this property tabling member constituency Huddersfield more like this
star this property tabling member printed
Mr Barry Sheerman more like this
star this property uin 222635 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
unstar this property date of answer less than 2015-02-05more like thismore than 2015-02-05
star this property answer text <p>The Department does not hold this information. Citizens Advice, the umbrella organisation for the bureaux service across England and Wales has not been able to provide reliable data on the number of unique clients advised over the past 10 years. Accurate electronic recording of data across the bureaux network has only been possible in the last 4 years, prior to which statistics were collected across the network either manually or in a variety of different data systems.</p><p> </p><p> </p><p> </p><p>Citizens Advice has been able to provide data over the past 5 years on the number of issues clients have been advised on and these are set out in the table below:</p><p> </p><p> </p><p> </p><table><tbody><tr><td><p><strong>Location</strong></p></td><td><p><strong>2009-10</strong></p></td><td><p><strong>2010-11</strong></p></td><td><p><strong>2011-12</strong></p></td><td><p><strong>2012-13</strong></p></td><td><p><strong>2013-14</strong></p></td></tr><tr><td><p>England &amp; Wales</p></td><td><p>7,097,923</p></td><td><p>6,921,722</p></td><td><p>6,712,365</p></td><td><p>6,610,072</p></td><td><p>5,571,651</p></td></tr><tr><td><p>England</p></td><td><p>6,752,437</p></td><td><p>6,705,436</p></td><td><p>6,416,577</p></td><td><p>6,114,356</p></td><td><p>5,234,340</p></td></tr><tr><td><p>London</p></td><td><p>662,289</p></td><td><p>657,195</p></td><td><p>601,964</p></td><td><p>610,452</p></td><td><p>537,960</p></td></tr><tr><td><p>Yorkshire</p></td><td><p>621,175</p></td><td><p>581,913</p></td><td><p>568,618</p></td><td><p>644,455</p></td><td><p>488,998</p></td></tr><tr><td><p>Kirklees LA</p></td><td><p>61,540</p></td><td><p>52,781</p></td><td><p>52,335</p></td><td><p>45,006</p></td><td><p>40,931</p></td></tr><tr><td><p>Huddersfield constituency</p></td><td><p>16,429</p></td><td><p>14,515</p></td><td><p>14,922</p></td><td><p>14,382</p></td><td><p>13,125</p></td></tr></tbody></table><p> </p><p> </p><p> </p>
star this property answering member constituency East Dunbartonshire more like this
star this property answering member printed Jo Swinson more like this
star this property question first answered
less than 2015-02-05T14:33:25.863Zmore like thismore than 2015-02-05T14:33:25.863Z
star this property answering member
1513
star this property label Biography information for Jo Swinson more like this
star this property tabling member
411
unstar this property label Biography information for Mr Barry Sheerman remove filter
176685
unstar this property registered interest false more like this
star this property date less than 2015-01-29more like thismore than 2015-01-29
star this property answering body
Department for Business, Innovation and Skills remove filter
star this property answering dept id 26 more like this
star this property answering dept short name Business, Innovation and Skills more like this
star this property answering dept sort name Business, Innovation and Skills more like this
star this property hansard heading Citizens' Advice Bureaux more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Business, Innovation and Skills, what information his Department holds on the number of people who have used Citizens Advice Bureaux in (a) the UK, (b) England, (c) London, (d) Yorkshire, (e) Kirklees local authority area and (f) Huddersfield constituency in each of the last five years. more like this
star this property tabling member constituency Huddersfield more like this
star this property tabling member printed
Mr Barry Sheerman more like this
star this property uin 222638 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
unstar this property date of answer less than 2015-02-05more like thismore than 2015-02-05
star this property answer text <p>The Department does not hold this information. Citizens Advice has provided the information set out in the table below:</p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><table><tbody><tr><td><p><strong>Location</strong></p></td><td><p><strong>2009-10</strong></p></td><td><p><strong>2010-11</strong></p></td><td><p><strong>2011-12</strong></p></td><td><p><strong>2012-13</strong></p></td><td><p><strong>2013-14</strong></p></td></tr><tr><td><p>England &amp; Wales</p></td><td><p>2,000,000</p></td><td><p>2,147,550</p></td><td><p>2,107,759</p></td><td><p>2,108,333</p></td><td><p>2,086,472</p></td></tr><tr><td><p>England</p></td><td rowspan="5"><p>No accurate</p><p>further</p><p>breakdown</p><p>of data</p><p>available</p></td><td><p>2,012,412</p></td><td><p>1,967,167</p></td><td><p>1,954,908</p></td><td><p>1,947,940</p></td></tr><tr><td><p>London</p></td><td><p>225,089</p></td><td><p>214,364</p></td><td><p>207,087</p></td><td><p>225,651</p></td></tr><tr><td><p>Yorkshire</p></td><td><p>143,916</p></td><td><p>144,775</p></td><td><p>170,937</p></td><td><p>152,984</p></td></tr><tr><td><p>Kirklees LA</p></td><td><p>11,657</p></td><td><p>11,697</p></td><td><p>11,339</p></td><td><p>12,480</p></td></tr><tr><td><p>Huddersfield constituency</p></td><td><p>3,185</p></td><td><p>3,353</p></td><td><p>3,225</p></td><td><p>3,688</p></td></tr></tbody></table><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p>Overall the number of unique clients is declining due to the work undertaken to expand delivery through alternative channels; by phone and via the Adviceguide website.</p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p>Clients are demanding more access to the service via these alternative channels and Kirklees bureau is reacting to this change in demand patterns. Accurate electronic recording of data across the bureaux network has only been possible in the last 4 years, prior to which statistics were collected across the network either manually or in a variety of different data systems.</p><p> </p><p> </p><p> </p><p> </p>
star this property answering member constituency East Dunbartonshire more like this
star this property answering member printed Jo Swinson more like this
star this property question first answered
less than 2015-02-05T16:48:10.92Zmore like thismore than 2015-02-05T16:48:10.92Z
star this property answering member
1513
star this property label Biography information for Jo Swinson more like this
star this property tabling member
411
unstar this property label Biography information for Mr Barry Sheerman remove filter
176687
unstar this property registered interest false more like this
star this property date less than 2015-01-29more like thismore than 2015-01-29
star this property answering body
Department for Business, Innovation and Skills remove filter
star this property answering dept id 26 more like this
star this property answering dept short name Business, Innovation and Skills more like this
star this property answering dept sort name Business, Innovation and Skills more like this
star this property hansard heading Citizens' Advice Bureaux more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Business, Innovation and Skills, what representations he has received from the management, staff and volunteers of Citizens Advice Bureaux on the effectiveness of Citizens Advice. more like this
star this property tabling member constituency Huddersfield more like this
star this property tabling member printed
Mr Barry Sheerman more like this
star this property uin 222639 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
unstar this property date of answer less than 2015-02-09more like thismore than 2015-02-09
star this property answer text <p>Since 2010 the Department has received a number of letters, mainly from MPs in response to issues raised by their constituents, but also from bureaux volunteers, staff and one trustee. Only on two occasions has that correspondence been about the effectiveness of the service in so far as that relates to a complaint about how an individual’s case was handled. The remaining correspondence has related to funding issues, both local authority funding, which provides core funding to bureaux, or centrally-government funded programmes such as the provision of debt advice and legal aid.</p><p> </p><p> </p><p> </p><p>Set out in the table below is the total number of correspondence received to date:</p><p> </p><p> </p><p> </p><table><tbody><tr><td><p><strong>Year</strong></p></td><td><p><strong>No. cases</strong></p></td><td><p><strong>Subject</strong></p></td><td><p><strong>Correspondence originator</strong></p></td></tr><tr><td><p>2010-2011</p><p> </p><p> </p><p> </p><p> </p><p> </p></td><td><p>12</p><p> </p><p> </p><p> </p><p> </p><p> </p></td><td><p> </p><p>11 x local bureaux funding</p><p>1x CAB involvement in Big Society</p></td><td><p>5 x constituent</p><p>4 x bureaux manager</p><p>2 x bureaux trustee</p><p>1 x MP</p></td></tr><tr><td><p>2011-12</p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p></td><td><p>4</p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p></td><td><p>2 x local bureaux funding</p><p>1 x local funding/funding of debt advice/Legal Aid</p><p>1 x Consumer Landscape reforms and effect on bureaux</p></td><td><p>3 x constituent</p><p>1 x volunteer</p><p> </p><p> </p></td></tr><tr><td><p>2012-13</p><p> </p><p> </p><p> </p><p> </p><p> </p></td><td><p>9</p><p> </p><p> </p><p> </p><p> </p><p> </p></td><td><p>7 x local bureaux funding</p><p>1 x local funding/funding of debt advice/Legal Aid</p><p>1 x complaint about bureaux service</p></td><td><p>2 x volunteer</p><p>7 x constituent</p></td></tr><tr><td><p>2013-14</p><p> </p><p> </p><p> </p><p> </p></td><td><p>4</p><p> </p><p> </p><p> </p><p> </p></td><td><p>2 x local bureaux funding</p><p>1 x funding CAB, Shelter &amp; Age Concern</p><p>1 x complaint about bureaux service</p></td><td><p>4 x constituent</p></td></tr><tr><td><p>2014-15</p><p> </p><p> </p><p> </p></td><td><p>2</p><p> </p><p> </p><p> </p></td><td><p>2 x support for continued provision of free advice (supporting the “Advice for the Future” campaign)</p></td><td><p>2 x constituent</p></td></tr></tbody></table><p> </p>
star this property answering member constituency East Dunbartonshire more like this
star this property answering member printed Jo Swinson more like this
star this property question first answered
less than 2015-02-09T09:20:33.477Zmore like thismore than 2015-02-09T09:20:33.477Z
star this property answering member
1513
star this property label Biography information for Jo Swinson more like this
star this property tabling member
411
unstar this property label Biography information for Mr Barry Sheerman remove filter
176689
unstar this property registered interest false more like this
star this property date less than 2015-01-29more like thismore than 2015-01-29
star this property answering body
Department for Business, Innovation and Skills remove filter
star this property answering dept id 26 more like this
star this property answering dept short name Business, Innovation and Skills more like this
star this property answering dept sort name Business, Innovation and Skills more like this
star this property hansard heading Citizens' Advice Bureaux more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Business, Innovation and Skills, what assessment he has made of the effect of Citizens Advice Bureaux on their users' capability to repay debts. more like this
star this property tabling member constituency Huddersfield more like this
star this property tabling member printed
Mr Barry Sheerman more like this
star this property uin 222640 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
unstar this property date of answer less than 2015-02-05more like thismore than 2015-02-05
star this property answer text <p>The Department for Business, Innovation and Skills is not responsible for funding debt advice. Bureaux deliver face to face debt advice under a contract held between Citizens Advice and the Money Advice Service.</p><p> </p> more like this
star this property answering member constituency East Dunbartonshire more like this
star this property answering member printed Jo Swinson more like this
star this property question first answered
less than 2015-02-05T16:53:45.617Zmore like thismore than 2015-02-05T16:53:45.617Z
star this property answering member
1513
star this property label Biography information for Jo Swinson more like this
star this property tabling member
411
unstar this property label Biography information for Mr Barry Sheerman remove filter
176698
unstar this property registered interest false more like this
star this property date less than 2015-01-29more like thismore than 2015-01-29
star this property answering body
Department for Business, Innovation and Skills remove filter
star this property answering dept id 26 more like this
star this property answering dept short name Business, Innovation and Skills more like this
star this property answering dept sort name Business, Innovation and Skills more like this
star this property hansard heading Citizens' Advice Bureaux more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Business, Innovation and Skills, what steps he is taking to support the Citizens Advice Bureaux in retaining their capability and capacity to offer appropriate advice to their users. more like this
star this property tabling member constituency Huddersfield more like this
star this property tabling member printed
Mr Barry Sheerman more like this
star this property uin 222645 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
unstar this property date of answer less than 2015-02-04more like thismore than 2015-02-04
star this property answer text <p>The Department for Business, Innovation and Skills (BIS) provides core funding to Citizens Advice, the umbrella body for the Citizens Advice Bureaux service in England and Wales. That core funding allows for the provision of essential central services to the bureaux network including IT, information, training and the recruitment of volunteers and the auditing of bureaux to ensure they retain their capability and capacity to deliver.</p><p> </p><p> </p><p> </p><p>BIS has also provided Citizens Advice with additional funding totalling £15.55m over the past two years to enable the service to invest in its digital offering to enable clients who are able to seek advice through alternative channels, such as telephone, email and self-help via the Adviceguide website, easing pressure on bureaux to deliver face to face advice to those who most need it. BIS has also maintained its core funding to Citizens Advice over the Spending Review period.</p><p> </p> more like this
star this property answering member constituency East Dunbartonshire more like this
star this property answering member printed Jo Swinson more like this
star this property question first answered
less than 2015-02-04T12:42:27.277Zmore like thismore than 2015-02-04T12:42:27.277Z
star this property answering member
1513
star this property label Biography information for Jo Swinson more like this
star this property tabling member
411
unstar this property label Biography information for Mr Barry Sheerman remove filter