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<p>The Independent Case Examiner’s Office can only accept a complaint for investigation
once it has (a) established that the complainant has exhausted the relevant business
complaints process, and (b) reached agreement with the complainant regarding the scope
of any investigation. The Office retain case specific information for 26 months following
case closure, and as such the requested information is only available for 2017/18
and the current reporting year. The available information is provided in the table
below.</p><p> </p><table><tbody><tr><td><p>Year</p></td><td><p>Mean – Time taken to
inform complainants whether their complaint could be accepted for investigation, in
those cases that exceeded the four week internal target</p></td><td><p>Median – Time
taken to inform complainants whether their complaint could be accepted for investigation,
in those cases that exceeded the four week internal target</p></td></tr><tr><td><p>2017/18
(April to March)</p></td><td><p>11 weeks</p></td><td><p>8 weeks</p></td></tr><tr><td><p>2018/19
(Year to date – April to February)</p></td><td><p>15 weeks</p></td><td><p>11 weeks</p></td></tr></tbody></table><p>
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