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<p>All Jobcentre staff have access to a comprehensive learning framework which is
designed to build the core skills and knowledge essential to their role. This learning
covers the appropriate use of sanctions, including in instances where a claimant has
missed an appointment, and the support available for people who have been sanctioned.
Independent assurance managers undertake quality checks to ensure that Work Coaches
have followed the correct operational instructions when making sanction referrals.</p>
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