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star this property registered interest false more like this
star this property date less than 2019-04-23more like thismore than 2019-04-23
star this property answering body
Department of Health and Social Care more like this
star this property answering dept id 17 more like this
unstar this property answering dept short name Health and Social Care more like this
star this property answering dept sort name Health and Social Care more like this
unstar this property hansard heading NHS 111 more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Health and Social Care, what training staff of the NHS 111 Service receive to ensure that all avenues of clinical assessment are considered before callers are signposted to the local Accident and Emergency Department. more like this
star this property tabling member constituency Plymouth, Sutton and Devonport more like this
star this property tabling member printed
Luke Pollard more like this
star this property uin 246579 remove filter
unstar this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2019-04-30more like thismore than 2019-04-30
star this property answer text <p>The NHS Pathways License for NHS 111 providers requires that call handlers/health advisors receive 10 weeks’ training, comprising a mix of classroom-based learning, supervised practice and four weeks’ consolidated practice. Additionally, clinicians operating NHS Pathways are expected to receive 14 weeks’ training, including additional learning, along with supervised and consolidated practice as a clinician. Staff must successfully pass through several competency gateways in their progression to independent practice. These include written and practical assessments as well as call audits during supervised practice.</p><p>Once call handlers and clinicians start practising independently, they are then subject to on-going performance management and professional development. As all calls are recorded they are routinely audited as a requirement of the NHS Pathways License using standardised national performance benchmarks; with monthly feedback provided to call handlers on both positive elements and areas of improvement<em>. </em></p>
star this property answering member constituency Wimbledon more like this
star this property answering member printed Stephen Hammond more like this
star this property grouped question UIN 246000 more like this
star this property question first answered
less than 2019-04-30T12:16:17.697Zmore like thismore than 2019-04-30T12:16:17.697Z
star this property answering member
1585
star this property label Biography information for Stephen Hammond more like this
star this property tabling member
4682
unstar this property label Biography information for Luke Pollard remove filter