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511844

	registered interest
	date	13/04/2016
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	hansard heading	Refugees: Syria
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty’s Government, further to the Written Answer by Lord Keen of Elie on 12 April (HL7328), whether they are on track to fulfil their pledge to accept 20,000 refugees to the UK before the end of the present Parliament.
	tabling member printed	Lord Roberts of Llandudno
	uin	HL7604
	answer	answer is ministerial correction date of answer 19/04/2016 answer text <p>We are continuing to work productively with local authorities and International Partners to deliver the Government’s target to settle 20,000 Syrian refugees by the end of this Parliament.</p><p>The Home Office is committed to publishing data in an orderly way as part of the regular quarterly Immigration Statistics, in line with the Code of Practice for Official Statistics. The last set of statistics, published on 25 February 2016 showed that in 2015, 1,194 Syrians were relocated to the UK under the Syrian Vulnerable Persons Resettlement scheme, including 1,085 who arrived in the last quarter of 2015.</p><p>These numbers will be updated each quarter. The next set of figures will be in the quarterly release on 26 May 2016 and will cover the period January – March 2016.</p> answering member printed Lord Ahmad of Wimbledon question first answered 19/04/2016 10:57:48 answering member 4210 label Biography information for Lord Ahmad of Wimbledon
	tabling member	3691 label Biography information for Lord Roberts of Llandudno

432384

	registered interest
	date	25/11/2015
	answering body	Department for Transport
	answering dept id	27
	answering dept short name	Transport
	answering dept sort name	Transport
	hansard heading	Trains: Sanitation
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty’s Government, further to the Written Answer by Lord Ahmad of Wimbledon on 19 November (HL3374), what assessment they have made of the mechanisms that are available to passengers in order to bring pressure on franchised train operators to ensure that appropriate toilet facilities are provided.
	tabling member printed	Lord Roberts of Llandudno
	uin	HL3898
	answer	answer is ministerial correction date of answer 08/12/2015 answer text <p>The Government is continually trying to improve passenger experience both on train and at station. Train operators have commitments in their franchise agreements for achieving improved levels of customer experience standards and accessibility, including appropriate toilet facilities.</p><br /><p>During the consultation phase of the franchise competition passengers and other stakeholder groups have the opportunity to contribute towards these specifications.</p><br /><p>During the life of the franchise, operators are measured against the national rail passenger survey scores which measures against the cleanliness of toilet facilities on trains and at stations.</p><br /><p>Above this during the life of the franchise, operators are encouraged to seek continuous improvement to their service offering which government supports through various funding opportunities.</p> answering member printed Lord Ahmad of Wimbledon question first answered 08/12/2015 17:38:31 answering member 4210 label Biography information for Lord Ahmad of Wimbledon
	tabling member	3691 label Biography information for Lord Roberts of Llandudno

426435

	registered interest
	date	05/11/2015
	answering body	Department for Transport
	answering dept id	27
	answering dept short name	Transport
	answering dept sort name	Transport
	hansard heading	Trains: Sanitation
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty’s Government whether they take any steps to monitor whether lavatories on franchised train operator services are in working order throughout train journeys; whether any sanctions have been imposed on any franchisee as a result of that monitoring in the last two years; and if so, what those sanctions were.
	tabling member printed	Lord Roberts of Llandudno
	uin	HL3374
	answer	answer is ministerial correction date of answer 19/11/2015 answer text <p>We are investing record amounts in the railways in order to give passengers better journeys. We expect the industry to deliver the best possible customer experience every day, including the provision of appropriate toilet facilities.</p><br /><p>Whilst there are no regimes that separately monitor lavatory quality provided on trains by franchised train operators, the Invitation To Tender for the new Greater Anglia franchise is piloting three challenging customer service targets to be monitored through mystery shopper exercises and passenger surveys. One of these Key Performance Indicator (KPI) targets is “presentation of facilities”, which includes questions about “the cleanliness of the toilet facilities” and “the condition of on board toilets” amongst other aspects. Financial penalties will apply if the KPI targets are not met. Various quality of service regimes exist in other Franchise Agreements for monitoring and managing overall train interior quality, some of which carry financial penalties. The National Rail Passenger Survey also reports specifically on “On Train Toilet Facilities” for every operator in its twice yearly survey.</p><br /><p>No sanctions have been imposed specifically in regard to train toilets.</p><br /> answering member printed Lord Ahmad of Wimbledon question first answered 19/11/2015 12:19:43 answering member 4210 label Biography information for Lord Ahmad of Wimbledon
	tabling member	3691 label Biography information for Lord Roberts of Llandudno