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417094

	human indexable
	published
	registered interest
	answer date	21/09/2015
	date	07/09/2015
	date tabled	07/09/2015
	ddp created	07/09/2015 23:05:00
	ddp modified	12/10/2015 22:17:05
	answering body	HM Treasury
	question status	Tabled
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	CaTreasury
	hansard heading	Revenue and Customs: Telephone Services
	house id	2
	identifier	HL2014
	legislature	25277
	parliament number	56
	question first answered	21/09/2015 15:54:07
	question first ministerially corrected	22/09/2015 14:57:41
	question text	To ask Her Majesty’s Government, further to the Written Answer by Lord O’Neill of Gatley on 30 July (HL1654), whether HM Revenue and Customs has target times by which members of the public can reasonably expect to get through on the telephone and speak to an official; and by what percentage extent there has been a change over the past three years in the number of telephone calls from the public seeking information or assistance from that Department.
	session	2015/16
	session number	1
	tabling member printed	Lord Quirk
	title	House of Lords Tabled Parliamentary Question 2015/16 HL2014
	type	WrittenParliamentaryQuestion
	uin	HL2014
	version	1
	written parliamentary question type	Ordinary
	answer	answer is ministerial correction answering member 4535 label Biography information for Lord Bridges of Headley
	creator	3254 label Biography information for Lord Quirk
	publisher	25277
	tabling member	3254 label Biography information for Lord Quirk

417089

	human indexable
	published
	registered interest
	answer date	21/09/2015
	date	07/09/2015
	date tabled	07/09/2015
	ddp created	07/09/2015 23:04:56
	ddp modified	16/09/2015 21:08:00
	answering body	Department for Education
	question status	Tabled
	answering dept id	60
	answering dept short name	Education
	answering dept sort name	Education
	hansard heading	GCSE
	house id	2
	identifier	HL2009
	legislature	25277
	parliament number	56
	question first answered	16/09/2015 14:31:17
	question text	To ask Her Majesty’s Government what is their assessment of the criticisms of GCSEs by the High Master of St Paul’s School who was reported in the press on 18 August as saying that "one size doesn’t fit all" and that "the curse of GCSE is that the size on offer fits no one".
	session	2015/16
	session number	1
	tabling member printed	Lord Quirk
	title	House of Lords Tabled Parliamentary Question 2015/16 HL2009
	type	WrittenParliamentaryQuestion
	uin	HL2009
	version	1
	written parliamentary question type	Ordinary
	answer	answer is ministerial correction answering member 4270 label Biography information for Lord Nash
	creator	3254 label Biography information for Lord Quirk
	publisher	25277
	tabling member	3254 label Biography information for Lord Quirk

417093

	human indexable
	published
	registered interest
	answer date	21/09/2015
	date	07/09/2015
	date tabled	07/09/2015
	ddp created	07/09/2015 23:04:59
	ddp modified	11/09/2015 17:23:26
	answering body	Department for Business, Innovation and Skills
	question status	Tabled
	answering dept id	26
	answering dept short name	Business, Innovation and Skills
	answering dept sort name	Business, Innovation and Skills
	hansard heading	Department for Business, Innovation and Skills: Telephone Services
	house id	2
	identifier	HL2013
	legislature	25277
	parliament number	56
	question first answered	11/09/2015 13:14:49
	question text	To ask Her Majesty’s Government whether the Department for Business, Innovation and Skills has target times by which members of the public can reasonably expect to get through on the telephone and speak to an official; by what percentage extent there has been a change over the past three years in the number of telephone calls from the public seeking information or assistance from the Department for Business, Innovation and Skills; and what training in communication skills is provided for the officials in that Department.
	session	2015/16
	session number	1
	tabling member printed	Lord Quirk
	title	House of Lords Tabled Parliamentary Question 2015/16 HL2013
	type	WrittenParliamentaryQuestion
	uin	HL2013
	version	1
	written parliamentary question type	Ordinary
	answer	answer is ministerial correction answering member 4284 label Biography information for Baroness Neville-Rolfe
	creator	3254 label Biography information for Lord Quirk
	publisher	25277
	tabling member	3254 label Biography information for Lord Quirk

417092

	human indexable
	published
	registered interest
	answer date	21/09/2015
	date	07/09/2015
	date tabled	07/09/2015
	ddp created	07/09/2015 23:04:58
	ddp modified	14/09/2015 21:34:24
	answering body	Department for Work and Pensions
	question status	Tabled
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Department for Work and Pensions: Telephone Services
	house id	2
	identifier	HL2012
	legislature	25277
	parliament number	56
	question first answered	14/09/2015 14:10:11
	question text	To ask Her Majesty’s Government whether the Department for Work and Pensions has target times by which members of the public can reasonably expect to get through on the telephone and speak to an official; by what percentage extent there has been a change over the past three years in the number of telephone calls from the public seeking information or assistance from the Department for Work and Pensions; and what training in communication skills is provided for the officials in that Department.
	session	2015/16
	session number	1
	tabling member printed	Lord Quirk
	title	House of Lords Tabled Parliamentary Question 2015/16 HL2012
	type	WrittenParliamentaryQuestion
	uin	HL2012
	version	1
	written parliamentary question type	Ordinary
	answer	answer is ministerial correction answering member 3893 label Biography information for Lord Freud
	creator	3254 label Biography information for Lord Quirk
	publisher	25277
	tabling member	3254 label Biography information for Lord Quirk

417090

	human indexable
	published
	registered interest
	answer date	21/09/2015
	date	07/09/2015
	date tabled	07/09/2015
	ddp created	07/09/2015 23:04:57
	ddp modified	12/10/2015 22:16:57
	answering body	Home Office
	question status	Tabled
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	hansard heading	Home Office: Telephone Services
	house id	2
	identifier	HL2010
	legislature	25277
	parliament number	56
	question first answered	21/09/2015 15:48:57
	question text	To ask Her Majesty’s Government whether the Home Office has target times by which members of the public can reasonably expect to get through on the telephone and speak to an official; by what percentage extent there has been a change over the past three years in the number of telephone calls from the public seeking information or assistance from the Home Office; and what training in communication skills is provided for the officials in that Department.
	session	2015/16
	session number	1
	tabling member printed	Lord Quirk
	title	House of Lords Tabled Parliamentary Question 2015/16 HL2010
	type	WrittenParliamentaryQuestion
	uin	HL2010
	version	1
	written parliamentary question type	Ordinary
	answer	answer is ministerial correction answering member 1091 label Biography information for Lord Bates
	creator	3254 label Biography information for Lord Quirk
	publisher	25277
	tabling member	3254 label Biography information for Lord Quirk

417091

	human indexable
	published
	registered interest
	answer date	21/09/2015
	date	07/09/2015
	date tabled	07/09/2015
	ddp created	07/09/2015 23:04:58
	ddp modified	12/10/2015 22:17:00
	answering body	Ministry of Justice
	question status	Tabled
	answering dept id	54
	answering dept short name	Justice
	answering dept sort name	Justice
	hansard heading	Ministry of Justice: Telephone Services
	house id	2
	identifier	HL2011
	legislature	25277
	parliament number	56
	question first answered	21/09/2015 14:44:17
	question text	To ask Her Majesty’s Government whether the Ministry of Justice has target times by which members of the public can reasonably expect to get through on the telephone and speak to an official; by what percentage extent there has been a change over the past three years in the number of telephone calls from the public seeking information or assistance from the Ministry of Justice; and what training in communication skills is provided for the officials in that Department.
	session	2015/16
	session number	1
	tabling member printed	Lord Quirk
	title	House of Lords Tabled Parliamentary Question 2015/16 HL2011
	type	WrittenParliamentaryQuestion
	uin	HL2011
	version	1
	written parliamentary question type	Ordinary
	answer	answer is ministerial correction answering member 4183 label Biography information for Lord Faulks
	creator	3254 label Biography information for Lord Quirk
	publisher	25277
	tabling member	3254 label Biography information for Lord Quirk