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417094

	human indexable
	published
	registered interest
	answer date	21/09/2015
	date	07/09/2015
	date tabled	07/09/2015
	ddp created	07/09/2015 23:05:00
	ddp modified	12/10/2015 22:17:05
	answering body	HM Treasury
	question status	Tabled
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	CaTreasury
	hansard heading	Revenue and Customs: Telephone Services
	house id	2
	identifier	HL2014
	legislature	25277
	parliament number	56
	question first answered	21/09/2015 15:54:07
	question first ministerially corrected	22/09/2015 14:57:41
	question text	To ask Her Majesty’s Government, further to the Written Answer by Lord O’Neill of Gatley on 30 July (HL1654), whether HM Revenue and Customs has target times by which members of the public can reasonably expect to get through on the telephone and speak to an official; and by what percentage extent there has been a change over the past three years in the number of telephone calls from the public seeking information or assistance from that Department.
	session	2015/16
	session number	1
	tabling member printed	Lord Quirk
	title	House of Lords Tabled Parliamentary Question 2015/16 HL2014
	type	WrittenParliamentaryQuestion
	uin	HL2014
	version	1
	written parliamentary question type	Ordinary
	answer	answer is ministerial correction answering member 4535 label Biography information for Lord Bridges of Headley
	creator	3254 label Biography information for Lord Quirk
	publisher	25277
	tabling member	3254 label Biography information for Lord Quirk

386099

	human indexable
	published
	registered interest
	answer date	13/07/2015
	date	29/06/2015
	date tabled	29/06/2015
	ddp created	29/06/2015 23:42:07
	ddp modified	09/07/2015 19:24:20
	answering body	HM Treasury
	question status	Tabled
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	Treasury
	hansard heading	Government Departments
	house id	2
	identifier	HL898
	legislature	25277
	parliament number	56
	question first answered	09/07/2015 14:08:04
	question text	To ask Her Majesty’s Government how the number of inquiries from the public being addressed to (1) HM Revenue and Customs, (2) the Home Office, (3) the Ministry of Justice, (4) the Department for Work and Pensions, and (5) the Department for Business, Innovation and Skills, has changed over the last decade, and whether the provision of staff to attend to them has changed proportionately.
	session	2015/16
	session number	1
	tabling member printed	Lord Quirk
	title	House of Lords Tabled Parliamentary Question 2015/16 HL898
	type	WrittenParliamentaryQuestion
	uin	HL898
	version	1
	written parliamentary question type	Ordinary
	answer	answer is ministerial correction answering member 4536 label Biography information for Lord O'Neill of Gatley
	creator	3254 label Biography information for Lord Quirk
	publisher	25277
	tabling member	3254 label Biography information for Lord Quirk

386098

	human indexable
	published
	registered interest
	answer date	13/07/2015
	date	29/06/2015
	date tabled	29/06/2015
	ddp created	29/06/2015 23:42:05
	ddp modified	09/07/2015 19:24:18
	answering body	HM Treasury
	question status	Tabled
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	Treasury
	hansard heading	Revenue and Customs
	house id	2
	identifier	HL897
	legislature	25277
	parliament number	56
	question first answered	09/07/2015 14:08:53
	question text	To ask Her Majesty’s Government whether large numbers of the public are unable to get through to HM Revenue and Customs by telephone to obtain help with their tax inquiries; and, if so, what steps they are taking to address this.
	session	2015/16
	session number	1
	tabling member printed	Lord Quirk
	title	House of Lords Tabled Parliamentary Question 2015/16 HL897
	type	WrittenParliamentaryQuestion
	uin	HL897
	version	1
	written parliamentary question type	Ordinary
	answer	answer is ministerial correction answering member 4536 label Biography information for Lord O'Neill of Gatley
	creator	3254 label Biography information for Lord Quirk
	publisher	25277
	tabling member	3254 label Biography information for Lord Quirk

386097

	human indexable
	published
	registered interest
	answer date	13/07/2015
	date	29/06/2015
	date tabled	29/06/2015
	ddp created	29/06/2015 23:42:05
	ddp modified	09/07/2015 19:24:17
	answering body	HM Treasury
	question status	Tabled
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	Treasury
	hansard heading	Revenue and Customs
	house id	2
	identifier	HL896
	legislature	25277
	parliament number	56
	question first answered	09/07/2015 14:09:33
	question text	To ask Her Majesty’s Government, following the recent closure of the Euston and Lambeth office of HM Revenue and Customs, how many centres remain in (1) London, and (2) the United Kingdom as a whole, where a member of the public can obtain a face-to-face meeting with a revenue official.
	session	2015/16
	session number	1
	tabling member printed	Lord Quirk
	title	House of Lords Tabled Parliamentary Question 2015/16 HL896
	type	WrittenParliamentaryQuestion
	uin	HL896
	version	1
	written parliamentary question type	Ordinary
	answer	answer is ministerial correction answering member 4536 label Biography information for Lord O'Neill of Gatley
	creator	3254 label Biography information for Lord Quirk
	publisher	25277
	tabling member	3254 label Biography information for Lord Quirk

391297

	human indexable
	published
	registered interest
	answer date	03/08/2015
	date	20/07/2015
	date tabled	20/07/2015
	ddp created	21/07/2015 00:01:00
	ddp modified	07/09/2015 22:57:52
	answering body	HM Treasury
	question status	Tabled
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	CaTreasury
	hansard heading	Government Departments: Telephone Services
	house id	2
	identifier	HL1653
	legislature	25277
	parliament number	56
	question first answered	30/07/2015 13:33:52
	question text	To ask Her Majesty’s Government, further to the Written Answer by Lord O’Neill of Gatley on 9 July (HL898), what training in communication skills is provided for the officials in (1) HM Revenue and Customs, (2) the Home Office, (3) the Ministry of Justice, (4) the Department for Work and Pensions, and (5) the Department for Business, Innovation and Skills, who are responsible for helping members of the public who telephone with complaints or requests for information.
	session	2015/16
	session number	1
	tabling member printed	Lord Quirk
	title	House of Lords Tabled Parliamentary Question 2015/16 HL1653
	type	WrittenParliamentaryQuestion
	uin	HL1653
	version	1
	written parliamentary question type	Ordinary
	answer	answer is ministerial correction answering member 4536 label Biography information for Lord O'Neill of Gatley
	creator	3254 label Biography information for Lord Quirk
	publisher	25277
	tabling member	3254 label Biography information for Lord Quirk

391298

	human indexable
	published
	registered interest
	answer date	03/08/2015
	date	20/07/2015
	date tabled	20/07/2015
	ddp created	21/07/2015 00:01:01
	ddp modified	07/09/2015 22:57:54
	answering body	HM Treasury
	question status	Tabled
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	CaTreasury
	hansard heading	Government Departments: Telephone Services
	house id	2
	identifier	HL1654
	legislature	25277
	parliament number	56
	question first answered	30/07/2015 13:33:52
	question text	To ask Her Majesty’s Government, further to the Written Answer by Lord O’Neill of Gatley on 9 July (HL898), whether there are target times by which calls from members of the public are expected to receive attention when telephoning (1) HM Revenue and Customs, (2) the Home Office, (3) the Ministry of Justice, (4) the Department for Work and Pensions, and (5) the Department for Business, Innovation and Skills.
	session	2015/16
	session number	1
	tabling member printed	Lord Quirk
	title	House of Lords Tabled Parliamentary Question 2015/16 HL1654
	type	WrittenParliamentaryQuestion
	uin	HL1654
	version	1
	written parliamentary question type	Ordinary
	answer	answer is ministerial correction answering member 4536 label Biography information for Lord O'Neill of Gatley
	creator	3254 label Biography information for Lord Quirk
	publisher	25277
	tabling member	3254 label Biography information for Lord Quirk

428928

	human indexable
	published
	registered interest
	answer date	01/12/2015
	date	17/11/2015
	date tabled	17/11/2015
	ddp created	18/11/2015 01:08:12
	ddp modified	01/12/2015 22:32:14
	answering body	HM Treasury
	question status	Tabled
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	CaTreasury
	hansard heading	Revenue and Customs: Telephone Services
	house id	2
	identifier	HL3651
	legislature	25277
	parliament number	56
	question first answered	01/12/2015 17:09:50
	question text	To ask Her Majesty’s Government, further to the Written Answers by Lord O’Neill of Gatley on 9 July (HL896, HL897) and 30 July (HL1654), why according to recent press reports HMRC are still failing to answer telephoned inquiries and complaints from the public within an acceptable time frame.
	session	2015/16
	session number	1
	tabling member printed	Lord Quirk
	title	House of Lords Tabled Parliamentary Question 2015/16 HL3651
	type	WrittenParliamentaryQuestion
	uin	HL3651
	version	1
	written parliamentary question type	Ordinary
	answer	answer is ministerial correction answering member 4536 label Biography information for Lord O'Neill of Gatley
	creator	3254 label Biography information for Lord Quirk
	publisher	25277
	tabling member	3254 label Biography information for Lord Quirk

386100

	human indexable
	published
	registered interest
	answer date	13/07/2015
	date	29/06/2015
	date tabled	29/06/2015
	ddp created	29/06/2015 23:42:08
	ddp modified	09/07/2015 19:24:23
	answering body	HM Treasury
	question status	Tabled
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	Treasury
	hansard heading	Government Departments: Telephone Services
	house id	2
	identifier	HL899
	legislature	25277
	parliament number	56
	question first answered	09/07/2015 14:08:04
	question text	To ask Her Majesty’s Government, given the importance they place on the public's access to information, what formula they use to gauge the number of officials they need to have on duty at the main inquiry points of (1) HM Revenue and Customs, (2) the Home Office, (3) the Ministry of Justice, (4) the Department for Work and Pensions, and (5) the Department for Business, Innovation and Skills, to ensure that a call gets individual attention within (a) five, (b) 10 , and (c) 20 minutes.
	session	2015/16
	session number	1
	tabling member printed	Lord Quirk
	title	House of Lords Tabled Parliamentary Question 2015/16 HL899
	type	WrittenParliamentaryQuestion
	uin	HL899
	version	1
	written parliamentary question type	Ordinary
	answer	answer is ministerial correction answering member 4536 label Biography information for Lord O'Neill of Gatley
	creator	3254 label Biography information for Lord Quirk
	publisher	25277
	tabling member	3254 label Biography information for Lord Quirk

428927

	human indexable
	published
	registered interest
	answer date	01/12/2015
	date	17/11/2015
	date tabled	17/11/2015
	ddp created	18/11/2015 01:08:12
	ddp modified	01/12/2015 22:32:13
	answering body	HM Treasury
	question status	Tabled
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	CaTreasury
	hansard heading	Revenue and Customs: Telephone Services
	house id	2
	identifier	HL3650
	legislature	25277
	parliament number	56
	question first answered	01/12/2015 17:09:50
	question text	To ask Her Majesty’s Government, in the light of the press release by HMRC on 25 June, what initiatives HMRC have put in place to improve performance in respect of relieving public frustration at being able to make contact by telephone.
	session	2015/16
	session number	1
	tabling member printed	Lord Quirk
	title	House of Lords Tabled Parliamentary Question 2015/16 HL3650
	type	WrittenParliamentaryQuestion
	uin	HL3650
	version	1
	written parliamentary question type	Ordinary
	answer	answer is ministerial correction answering member 4536 label Biography information for Lord O'Neill of Gatley
	creator	3254 label Biography information for Lord Quirk
	publisher	25277
	tabling member	3254 label Biography information for Lord Quirk