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<p>The Claims Management Regulator (CMR) is making a number of reforms to provide
better consumer protection, stricter conduct requirements and stronger enforcement
action to improve practices in the claims management industry. The CMR will introduce
in October a new set of conduct rules to crackdown on poor practices, particularly
in relation to financial claims. The new rules will strengthen requirements for CMCs
to ensure that claims are properly substantiated and any leads they receive through
telemarketing are legally obtained. Subject to parliamentary approval, by the end
of this year new legislation will give the CMR the power to fine CMCs for poor conduct.
More resources have been deployed to tackle CMC non compliance and the names of CMCs
under investigation or subject to recent enforcement action are now published on the
GOV.UK website at: <a href="https://www.gov.uk/government/publications/claims-management-regulator-enforcement-actions"
target="_blank">www.gov.uk/government/publications/claims-management-regulator-enforcement-actions</a>.
Reforms have also been made to the internal governance of the CMR. Two non executive
members have been appointed to the executive-led CMR Board to help bring a greater
element of independent challenge and continuous improvement.</p>
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