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1043112

registered interest
date	17/01/2019
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Police: Pensions
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, how many police widows have had their pensions revoked under the Police Pensions Regulations 1987 because they have remarried or moved in with a new partner for each police service in England and Wales.
tabling member constituency	Dwyfor Meirionnydd
tabling member printed	Liz Saville Roberts
uin	209902
answer	answer is ministerial correction date of answer 25/01/2019 answer text <p>All three occupational police pension schemes provide valuable benefits for survivors on the death of the member. The 2006 and 2015 scheme benefits are broadly the same. The main differences between these schemes and the 1987 scheme are: benefits paid for life, rather than ceasing on remarriage or cohabitation; benefits for partners as well as spouses and civil partners; and lower survivor benefits as a proportion of the pension payable to the member.</p><p><br>The Home Office does not hold information on the number of survivors’ pensions surrendered on remarriage or cohabitation. Detailed information on the police pension scheme is held by each Police Pension Authority.</p><p>We have estimated with the Government’s Actuary’s Department, by using historical actuarial data, that the total cost of retaining benefits for all police survivors would increase the police scheme liabilities by around £144m. Reinstatement of pensions already surrendered, would increase the police scheme liabilities to around £198m. No annual estimate is available.</p><p><br>As at 31 March 2016 there were 82,268 serving police officers who were active members of the 1987 police pension scheme, including those who had moved to the 2015 scheme for future pension accrual. The average survivor’s pension as at 31 March 2016 was £9,450 a year – while this is not exclusively attributable to the 1987 police pension scheme, most pensions in payment in 2016 will be in respect of that scheme.</p> answering member constituency Ruislip, Northwood and Pinner answering member printed Mr Nick Hurd grouped question UIN 209868 209869 209870 209871 209872 209873 question first answered 25/01/2019 14:07:11 answering member 1561 label Biography information for Mr Nick Hurd
tabling member	4521 label Biography information for Liz Saville Roberts

1050460

registered interest
date	29/01/2019
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Stalking
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, how many complaints have been made to the Police in England and Wales in relation to section 4A on stalking of the Protection from Harassment Act 1997; how many complaints have resulted in charges being made; how many charges have resulted in convictions; and how many convictions have resulted in custodial sentences in each year since 2013.
tabling member constituency	Dwyfor Meirionnydd
tabling member printed	Liz Saville Roberts
uin	214069
answer	answer is ministerial correction date of answer 06/02/2019 answer text <p>The Home Office collects and publishes statistics on the number of stalking offences reported to and recorded by the police in England and Wales and how many of these have resulted in a charge/summons. These statistics are victim-based and data, for each year since 2013, can be found in police recorded crime and outcomes open data tables:</p><p><a href="https://www.gov.uk/government/statistics/police-recorded-crime-open-data-tables" target="_blank">https://www.gov.uk/government/statistics/police-recorded-crime-open-data-tables</a></p><p>Figures for prosecutions, convictions and custodial sentences for the offences of stalking involving fear of violence and stalking involving serious alarm/distress are available by selecting the offences in the ‘detailed offence’ field from the Ministry of Justice (MoJ) published experimental data here:</p><p><a href="https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/738814/HO-Code-Tool-2017.xlsx" target="_blank">https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/738814/HO-Code-Tool-2017.xlsx</a></p><p>The MoJ statistics are based on defendants prosecuted in each time period and may relate to crimes recorded by the police in a previous reporting period due to the time-lag between cases being initially recorded by the police and then brought before the courts.</p> answering member constituency Ruislip, Northwood and Pinner answering member printed Mr Nick Hurd question first answered 06/02/2019 17:42:50 answering member 1561 label Biography information for Mr Nick Hurd
tabling member	4521 label Biography information for Liz Saville Roberts

1050462

registered interest
date	29/01/2019
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Domestic Abuse
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, how many complaints the police in England and Wales have received in relation to the offence of coercive control; how many complaints have resulted in the accused being charged; how many charges have resulted in a prosecution; how many prosecutions have resulted in a conviction; and how many people convicted have been given custodial sentences in each year since 2015.
tabling member constituency	Dwyfor Meirionnydd
tabling member printed	Liz Saville Roberts
uin	214070
answer	answer is ministerial correction date of answer 06/02/2019 answer text <p>Engaging in controlling/coercive behaviour in an intimate / family relationship became a notifiable offence on 29 December 2015. As such, data has only been published for two complete financial years (2016/17 and 2017/18). Additionally, not all police forces have been able to supply data against this new offence.</p><p>Of the 42 police forces for which data were available, 9,052 offences of coercive control were reported to and recorded by the police in England and Wales in the year ending March 2018. Data for the previous year showed that 38 forces for which data are available showed that there were 4,246 reported and recorded coercive control offences. These statistics are victim-based. <br>Figures for prosecutions, convictions and custodial sentences for the offence of engaging in controlling or coercive behaviour are available by selecting it in the ‘offence’ field from the Ministry of Justice (MoJ) published data here:</p><p><a href="https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/733981/outcomes-by-offence-tool-2017-update.xlsx" target="_blank">https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/733981/outcomes-by-offence-tool-2017-update.xlsx</a></p><p>The MoJ statistics are based on defendants prosecuted in each time period and may relate to crimes recorded by the police in a previous reporting period due to the time-lag between cases being initially recorded by the police and then brought before the courts.</p> answering member constituency Ruislip, Northwood and Pinner answering member printed Mr Nick Hurd question first answered 06/02/2019 17:46:15 answering member 1561 label Biography information for Mr Nick Hurd
tabling member	4521 label Biography information for Liz Saville Roberts

1056011

registered interest
date	06/02/2019
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Restraining Orders
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what data his Department collects on the (a) breach and (b) multiple breaches of restraining orders.
tabling member constituency	Dwyfor Meirionnydd
tabling member printed	Liz Saville Roberts
uin	217685
answer	answer is ministerial correction date of answer 18/02/2019 answer text <p>The Home Office collects and publishes statistics on the number of Harass-ment offences reported to and recorded by the police in England and Wales. <br>This includes offences relating to a “Breach of a restraining order”.</p><p>These statistics are victim-based and data, for each year since 2013, can be found in police recorded crime and outcomes open data tables:</p><p><a href="https://www.gov.uk/government/statistics/police-recorded-crime-open-data-tables" target="_blank">https://www.gov.uk/government/statistics/police-recorded-crime-open-data-tables</a></p><p> </p><p> </p> answering member constituency Ruislip, Northwood and Pinner answering member printed Mr Nick Hurd question first answered 18/02/2019 16:18:29 answering member 1561 label Biography information for Mr Nick Hurd
tabling member	4521 label Biography information for Liz Saville Roberts

1059729

registered interest
date	12/02/2019
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Domestic Abuse
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what evidential difficulties the police have experienced in taking forward complaints of coercive control since December 2015.
tabling member constituency	Dwyfor Meirionnydd
tabling member printed	Liz Saville Roberts
uin	220302
answer	answer is ministerial correction date of answer 22/02/2019 answer text <p>The previous Government created a ground-breaking new offence of controlling or coercive behaviour in an intimate or family relationship, which came into force in December 2015, to recognise the patterns of manipulation and control that characterise domestic abuse. Since then we have seen 294 successful convictions and the number of prosecutions increased threefold in 2017. However, we recognise that there is further work to do to raise awareness, improve understanding of the offence and increase the number of prosecutions.</p><p>As part of the Government’s domestic abuse consultation last year, we asked whether further action should be taken to strengthen the offence.</p><p>In our response to the consultation we agreed that we will update the statutory guidance and Crown Prosecution Service legal guidance on the offence. We will also improve understanding of the offence throughout the justice system, and work to dispel stereotypes by promoting the updated statutory guidance for the offence through the courts and justice system. This will help to increase the number of cases that are brought, charged and successfully<br>prosecuted under this offence.</p><p>The Home Secretary chairs a national oversight group that is driving a culture change in the police response by ensuring that the recommendations from the Her Majesty's Inspectorate of Constabulary and Fire &amp; Rescue Services (HMICFRS) reviews into domestic abuse are acted upon. This includes improving police understanding of coercive control</p><p>Police training and guidance is the responsibility of the College of Policing and the College has produced a training programme, called ‘Domestic Abuse Matters’ developed by the charity SafeLives, which focuses on improved evidence gathering and understanding of controlling and coercive behaviour. We will invest in further police training on coercive control to extend the rollout of the Domestic Abuse Matters police change programme.</p><p> </p> answering member constituency Louth and Horncastle answering member printed Victoria Atkins question first answered 22/02/2019 13:23:22 answering member 4399 label Biography information for Victoria Atkins
tabling member	4521 label Biography information for Liz Saville Roberts

1079432

registered interest
date	28/02/2019
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Immigration Removal Centres: Smoking
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what plans his Department has to introduce a no-smoking policy at all UK Immigration Removal Centres.
tabling member constituency	Dwyfor Meirionnydd
tabling member printed	Liz Saville Roberts
uin	227140
answer	answer is ministerial correction date of answer 05/03/2019 answer text <p>The Home Office takes the safety and security of the immigration removal estate, and the welfare of all people in detention, very seriously.</p><p>On 6 February 2018 the Home Office withdrew Detention Services Order 2/2014 and put in place measures to prohibit the practice of smoking inside immigration removal centres. Detainees still have controlled access to outside areas where they may smoke.</p><p>Support is available to any detainee who wishes to give up smoking and needs help doing so.</p> answering member constituency Romsey and Southampton North answering member printed Caroline Nokes question first answered 05/03/2019 14:16:42 answering member 4048 label Biography information for Caroline Nokes
tabling member	4521 label Biography information for Liz Saville Roberts

1079434

registered interest
date	28/02/2019
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Home Office: Smoking
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, which of his Department's premises do not operate a no-smoking policy.
tabling member constituency	Dwyfor Meirionnydd
tabling member printed	Liz Saville Roberts
uin	227142
answer	answer is ministerial correction date of answer 06/03/2019 answer text <p>The Home Office supports the right to work in a smoke-free environment. The Health Act 2006 and similar laws in Scotland and Wales ban workplace smoking.</p><p>Home Office staff must not smoke or use e-cigarettes anywhere on Home Office premises including:</p><p>• buildings, vehicles and land – this includes all walkways, access areas and car parks<br>• outside entrances and exits of buildings<br>• private vehicles parked on Home Office premises</p> answering member constituency Louth and Horncastle answering member printed Victoria Atkins question first answered 06/03/2019 17:53:03 answering member 4399 label Biography information for Victoria Atkins
tabling member	4521 label Biography information for Liz Saville Roberts

1089481

registered interest
date	15/03/2019
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	UK Visas and Immigration: Telephone Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what is the cost per minute is of telephoning UK Immigration Services from a (a) landline and (b) mobile phone.
tabling member constituency	Dwyfor Meirionnydd
tabling member printed	Liz Saville Roberts
uin	233024
answer	answer is ministerial correction date of answer 25/03/2019 answer text <p>The UK Visas &amp; Immigration (UKVI) customer contact centres are in place to support customers seeking advice about making a visa related application and the options available to them based on their circumstance including navigating GOV.UK, guidance and immigration rules. <br>The customer contact centres can also help customers to get an update on their application if this is outside of the published service standards.</p><p>We constantly review the service delivery and our quality levels to ensure we are providing the right level of customer service and support to our customers.</p><p>The customer contact centres services delivered by Sitel UK LTD is one of a number of information channels available to applicants. For example, customers have access to the our Gov.uk website to access all relevant information at no cost.</p><p>From within the UK there is no charge for contacting UKVI by e-mail, whilst phone calls are charged at the caller’s standard network rate. Customers and agents who contact UKVI from outside the UK will be charged their standard network rate plus £1.37 per minute. A customer is only charged at the £1.37 per minute rate once they connect to an agent. We do not hold data on how a call was made (via Landline or Mobile)<br> <br>The table(s) below shows the calls received by the Croydon Contact Centre (CCC); these are calls from Asylum support customers, DNA hotline and sponsors / educational establishments. All other customer calls are handled by Sitel and HGS; these figures are not available as they are commercially sensitive. Also outlined below is the average call length:</p><p> </p><table><tbody><tr><td colspan="5"><p><strong>Average Call Length</strong></p></td><td><p> </p></td></tr><tr><td><p> </p></td><td><p><strong>CCC</strong></p></td><td><p><strong>SiTel</strong></p></td><td><p><strong>HGS</strong></p></td><td><p><strong>Overall With HGS</strong></p></td><td><p><strong>Overall Without HGS</strong></p></td></tr><tr><td><p><strong>2018</strong></p></td><td><p>03:47</p></td><td><p>04:21</p></td><td><p>N/A</p></td><td><p>04:19</p></td><td><p>04:19</p></td></tr><tr><td><p><strong>2017</strong></p></td><td><p>03:36</p></td><td><p>04:19</p></td><td><p>04:09</p></td><td><p>04:11</p></td><td><p>04:12</p></td></tr><tr><td><p><strong>2016</strong></p></td><td><p>04:05</p></td><td><p>03:32</p></td><td><p>04:17</p></td><td><p>03:51</p></td><td><p>03:41</p></td></tr><tr><td><p> </p></td><td><p> </p></td><td><p> </p></td></tr><tr><td><p> </p></td><td><p> </p></td><td><p> </p></td></tr><tr><td colspan="4"><p><strong>Calls Received/Demand</strong></p></td><td><p> </p></td><td><p> </p></td></tr><tr><td><p> </p></td><td><p><strong>CCC</strong></p></td><td><p><strong>SiTel</strong></p></td><td><p><strong>HGS</strong></p></td><td><p> </p></td><td><p> </p></td></tr><tr><td><p><strong>2018</strong></p></td><td><p>74094</p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td></tr><tr><td><p><strong>2017</strong></p></td><td><p>224273</p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td></tr><tr><td><p><strong>2016</strong></p></td><td><p>416541</p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td></tr></tbody></table><p> </p><p><br>The UK government believes it is right that those who use and benefit directly from the UK immigration system make an appropriate contribution towards meeting the costs.</p><p>Those who use the services from outside the UK are predominantly prospective customers and in many cases no application will be made and no application fee collected</p><p>Customers who use the services from within the UK will often already have an immigration status with UKVI and have already paid an immigration fee. <br>For applications made within the UK there is no charge for contacting us by e-mail, whilst phone calls are charged at the caller’s standard network rate</p><p><br>There are currently no plans to change the pricing structure for the current contact centre services.</p> answering member constituency Romsey and Southampton North answering member printed Caroline Nokes grouped question UIN 233025 233026 233027 233028 233029 233030 question first answered 25/03/2019 17:32:03 answering member 4048 label Biography information for Caroline Nokes
tabling member	4521 label Biography information for Liz Saville Roberts

1089482

registered interest
date	15/03/2019
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	UK Visas and Immigration: Telephone Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what the average number of calls received by UK Immigration Services was in each of the last three years.
tabling member constituency	Dwyfor Meirionnydd
tabling member printed	Liz Saville Roberts
uin	233025
answer	answer is ministerial correction date of answer 25/03/2019 answer text <p>The UK Visas &amp; Immigration (UKVI) customer contact centres are in place to support customers seeking advice about making a visa related application and the options available to them based on their circumstance including navigating GOV.UK, guidance and immigration rules. <br>The customer contact centres can also help customers to get an update on their application if this is outside of the published service standards.</p><p>We constantly review the service delivery and our quality levels to ensure we are providing the right level of customer service and support to our customers.</p><p>The customer contact centres services delivered by Sitel UK LTD is one of a number of information channels available to applicants. For example, customers have access to the our Gov.uk website to access all relevant information at no cost.</p><p>From within the UK there is no charge for contacting UKVI by e-mail, whilst phone calls are charged at the caller’s standard network rate. Customers and agents who contact UKVI from outside the UK will be charged their standard network rate plus £1.37 per minute. A customer is only charged at the £1.37 per minute rate once they connect to an agent. We do not hold data on how a call was made (via Landline or Mobile)<br> <br>The table(s) below shows the calls received by the Croydon Contact Centre (CCC); these are calls from Asylum support customers, DNA hotline and sponsors / educational establishments. All other customer calls are handled by Sitel and HGS; these figures are not available as they are commercially sensitive. Also outlined below is the average call length:</p><p> </p><table><tbody><tr><td colspan="5"><p><strong>Average Call Length</strong></p></td><td><p> </p></td></tr><tr><td><p> </p></td><td><p><strong>CCC</strong></p></td><td><p><strong>SiTel</strong></p></td><td><p><strong>HGS</strong></p></td><td><p><strong>Overall With HGS</strong></p></td><td><p><strong>Overall Without HGS</strong></p></td></tr><tr><td><p><strong>2018</strong></p></td><td><p>03:47</p></td><td><p>04:21</p></td><td><p>N/A</p></td><td><p>04:19</p></td><td><p>04:19</p></td></tr><tr><td><p><strong>2017</strong></p></td><td><p>03:36</p></td><td><p>04:19</p></td><td><p>04:09</p></td><td><p>04:11</p></td><td><p>04:12</p></td></tr><tr><td><p><strong>2016</strong></p></td><td><p>04:05</p></td><td><p>03:32</p></td><td><p>04:17</p></td><td><p>03:51</p></td><td><p>03:41</p></td></tr><tr><td><p> </p></td><td><p> </p></td><td><p> </p></td></tr><tr><td><p> </p></td><td><p> </p></td><td><p> </p></td></tr><tr><td colspan="4"><p><strong>Calls Received/Demand</strong></p></td><td><p> </p></td><td><p> </p></td></tr><tr><td><p> </p></td><td><p><strong>CCC</strong></p></td><td><p><strong>SiTel</strong></p></td><td><p><strong>HGS</strong></p></td><td><p> </p></td><td><p> </p></td></tr><tr><td><p><strong>2018</strong></p></td><td><p>74094</p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td></tr><tr><td><p><strong>2017</strong></p></td><td><p>224273</p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td></tr><tr><td><p><strong>2016</strong></p></td><td><p>416541</p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td></tr></tbody></table><p> </p><p><br>The UK government believes it is right that those who use and benefit directly from the UK immigration system make an appropriate contribution towards meeting the costs.</p><p>Those who use the services from outside the UK are predominantly prospective customers and in many cases no application will be made and no application fee collected</p><p>Customers who use the services from within the UK will often already have an immigration status with UKVI and have already paid an immigration fee. <br>For applications made within the UK there is no charge for contacting us by e-mail, whilst phone calls are charged at the caller’s standard network rate</p><p><br>There are currently no plans to change the pricing structure for the current contact centre services.</p> answering member constituency Romsey and Southampton North answering member printed Caroline Nokes grouped question UIN 233024 233026 233027 233028 233029 233030 question first answered 25/03/2019 17:32:03 answering member 4048 label Biography information for Caroline Nokes
tabling member	4521 label Biography information for Liz Saville Roberts

1089483

registered interest
date	15/03/2019
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	UK Visas and Immigration: Telephone Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what the average length of time was for a telephone call to UK Immigration Services in each of the last three years.
tabling member constituency	Dwyfor Meirionnydd
tabling member printed	Liz Saville Roberts
uin	233026
answer	answer is ministerial correction date of answer 25/03/2019 answer text <p>The UK Visas &amp; Immigration (UKVI) customer contact centres are in place to support customers seeking advice about making a visa related application and the options available to them based on their circumstance including navigating GOV.UK, guidance and immigration rules. <br>The customer contact centres can also help customers to get an update on their application if this is outside of the published service standards.</p><p>We constantly review the service delivery and our quality levels to ensure we are providing the right level of customer service and support to our customers.</p><p>The customer contact centres services delivered by Sitel UK LTD is one of a number of information channels available to applicants. For example, customers have access to the our Gov.uk website to access all relevant information at no cost.</p><p>From within the UK there is no charge for contacting UKVI by e-mail, whilst phone calls are charged at the caller’s standard network rate. Customers and agents who contact UKVI from outside the UK will be charged their standard network rate plus £1.37 per minute. A customer is only charged at the £1.37 per minute rate once they connect to an agent. We do not hold data on how a call was made (via Landline or Mobile)<br> <br>The table(s) below shows the calls received by the Croydon Contact Centre (CCC); these are calls from Asylum support customers, DNA hotline and sponsors / educational establishments. All other customer calls are handled by Sitel and HGS; these figures are not available as they are commercially sensitive. Also outlined below is the average call length:</p><p> </p><table><tbody><tr><td colspan="5"><p><strong>Average Call Length</strong></p></td><td><p> </p></td></tr><tr><td><p> </p></td><td><p><strong>CCC</strong></p></td><td><p><strong>SiTel</strong></p></td><td><p><strong>HGS</strong></p></td><td><p><strong>Overall With HGS</strong></p></td><td><p><strong>Overall Without HGS</strong></p></td></tr><tr><td><p><strong>2018</strong></p></td><td><p>03:47</p></td><td><p>04:21</p></td><td><p>N/A</p></td><td><p>04:19</p></td><td><p>04:19</p></td></tr><tr><td><p><strong>2017</strong></p></td><td><p>03:36</p></td><td><p>04:19</p></td><td><p>04:09</p></td><td><p>04:11</p></td><td><p>04:12</p></td></tr><tr><td><p><strong>2016</strong></p></td><td><p>04:05</p></td><td><p>03:32</p></td><td><p>04:17</p></td><td><p>03:51</p></td><td><p>03:41</p></td></tr><tr><td><p> </p></td><td><p> </p></td><td><p> </p></td></tr><tr><td><p> </p></td><td><p> </p></td><td><p> </p></td></tr><tr><td colspan="4"><p><strong>Calls Received/Demand</strong></p></td><td><p> </p></td><td><p> </p></td></tr><tr><td><p> </p></td><td><p><strong>CCC</strong></p></td><td><p><strong>SiTel</strong></p></td><td><p><strong>HGS</strong></p></td><td><p> </p></td><td><p> </p></td></tr><tr><td><p><strong>2018</strong></p></td><td><p>74094</p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td></tr><tr><td><p><strong>2017</strong></p></td><td><p>224273</p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td></tr><tr><td><p><strong>2016</strong></p></td><td><p>416541</p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td></tr></tbody></table><p> </p><p><br>The UK government believes it is right that those who use and benefit directly from the UK immigration system make an appropriate contribution towards meeting the costs.</p><p>Those who use the services from outside the UK are predominantly prospective customers and in many cases no application will be made and no application fee collected</p><p>Customers who use the services from within the UK will often already have an immigration status with UKVI and have already paid an immigration fee. <br>For applications made within the UK there is no charge for contacting us by e-mail, whilst phone calls are charged at the caller’s standard network rate</p><p><br>There are currently no plans to change the pricing structure for the current contact centre services.</p> answering member constituency Romsey and Southampton North answering member printed Caroline Nokes grouped question UIN 233024 233025 233027 233028 233029 233030 question first answered 25/03/2019 17:32:03 answering member 4048 label Biography information for Caroline Nokes
tabling member	4521 label Biography information for Liz Saville Roberts