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unstar this property registered interest false more like this
star this property date remove filter
star this property answering body
Treasury more like this
star this property answering dept id 14 more like this
star this property answering dept short name Treasury more like this
star this property answering dept sort name Treasury more like this
star this property hansard heading Cars: Insurance more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Chancellor of the Exchequer, what plans his Department has to ban car insurers from imposing compulsory change of address fees on their policy holders. more like this
star this property tabling member constituency York Outer more like this
star this property tabling member printed
Julian Sturdy more like this
star this property uin 234172 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2019-03-26more like thismore than 2019-03-26
star this property answer text <p>The Government is determined that insurers should treat customers fairly and firms are required to do so under the Financial Conduct Authority (FCA) rules. The FCA requires firms to act fairly in accordance with the best interests of customers. Customers that believe that they have been treated unfairly, such as their insurer charging fees disproportionate to the level of work involved, should make a formal complaint to their insurer.</p><p> </p><p>If they then feel that their complaint has not been dealt with satisfactorily they can refer the matter to the Financial Ombudsman Service (FOS) - an independent body set up to provide arbitration in such cases. The decision of the FOS is binding on insurers up to the value of £150,000.</p> more like this
star this property answering member constituency Salisbury more like this
star this property answering member printed John Glen more like this
star this property question first answered
less than 2019-03-26T13:09:44.453Zmore like thismore than 2019-03-26T13:09:44.453Z
star this property answering member
4051
star this property label Biography information for John Glen more like this
star this property tabling member
4079
star this property label Biography information for Julian Sturdy remove filter