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<p>The supplier aims to deliver quality assessments as efficiently as possible. Our
priority is to ensure that claimants who attend an assessment centre are seen and
the supplier is achieving the SC1<ins class="ministerial">3</ins><del class="ministerial">2</del>
target which measures the percentage of claimants sent home unseen. Currently, more
people are waiting longer in assessment centres than we would like; the supplier is
currently just below the SC1<ins class="ministerial">2</ins><del class="ministerial">3</del>
target level which measures waiting times in assessment centres. SC12 and SC13 are
national contractual service levels, but the Department does monitor performance at
assessment centre-level. We are working closely with the supplier to improve waiting
times for more claimants while ensuring the length of the assessment meets the individual
claimant’s needs and claimants who attend for an assessment are seen.</p>
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