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793981

	registered interest
	date	22/11/2017
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Jobcentres
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what financial assistance is available to unemployed claimants of universal credit and jobseekers allowance who are unable to use public transport and are required to attend job centre appointments.
	tabling member constituency	Rutherglen and Hamilton West
	tabling member printed	Gerard Killen
	uin	115070
	answer	answer is ministerial correction date of answer 30/11/2017 answer text <p>Whilst it is Government Policy to encourage people to use public transport, it is recognised that there will be circumstances where this is not possible, for example when a person is infirm or disabled, public transport is not available, or the customer is accompanied by a helper or support worker. This can be discussed with the Work Coach.</p><p> </p><p>Work Coaches already have flexibility to support claimants who are required to attend regular Jobcentre Plus appointments.</p><p> </p><p>Alternative arrangements can be made for claimants who live more than one hour away from their nearest Jobcentre Plus office using public transport and for journeys which result in an absence from home of four hours or more. In these circumstances claimants can engage with us through digital or telephony channels or exceptionally by post for Jobseekers Allowance claimants.</p> answering member constituency East Hampshire answering member printed Damian Hinds question first answered 30/11/2017 16:57:03 answering member 3969 label Biography information for Damian Hinds
	tabling member	4672 label Biography information for Ged Killen

810717

	registered interest
	date	21/12/2017
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Jobcentres
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what estimate he has made of the average distance a claimant travels to reach their nearest job centre for an appointment; and what the average distance is in rural areas.
	tabling member constituency	Rutherglen and Hamilton West
	tabling member printed	Ged Killen
	uin	121062
	answer	answer is ministerial correction date of answer 08/01/2018 answer text <p>DWP does not collect information on the travel times and distances for individual claimants.</p><p> </p><p>When DWP looked at proposed jobcentre closures, there was a reasonable expectation that claimants can travel 3 miles or 20 minutes by public transport to a new jobcentre location from their existing jobcentre.</p><p> </p><p>There are large areas of the country where claimants have always travelled further than this.</p><p> </p><p>If claimants are experiencing any difficulties with accessing DWP services, they should discuss their issues with their work coach who will be happy to help overcome any issues affecting their claim or work search.</p> answering member constituency East Hampshire answering member printed Damian Hinds question first answered 08/01/2018 15:44:45 answering member 3969 label Biography information for Damian Hinds
	tabling member	4672 label Biography information for Ged Killen

830588

	registered interest
	date	25/01/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Jobcentres
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what guidance her Department has issued to jobcentres on processing claimants who have moved from one job centre catchment area to another, particularly when a claimant moves to or from a universal credit full service rollout area to one that does not yet offer universal credit.
	tabling member constituency	Rutherglen and Hamilton West
	tabling member printed	Ged Killen
	uin	125116
	answer	answer is ministerial correction date of answer 31/01/2018 answer text <p>Full guidance is made available to all DWP staff on what action is required when a claimant moves to a different area. To assist with this process, claimants are made aware of what steps they need to take to ensure that there are no delays in their payments. Work coaches and colleagues in service centres work hard to ensure that any errors made are kept to a minimum and rectified promptly.</p><p> </p><p>If a claimant moves out of a postcode area where Universal Credit Full Service is delivered into a postcode area where it is not, their Universal Credit Full Service claim will remain open.</p><p> </p><p>Their previous office would retain ownership of their records and, in collaboration with the new site, work with the claimant to move them closer to or into work. The claim would then transfer fully when the new office the claimant is now attending begins to deliver Universal Credit Full Service.</p><p> </p> answering member constituency Reading West answering member printed Alok Sharma grouped question UIN 125113 question first answered 31/01/2018 16:28:38 answering member 4014 label Biography information for Sir Alok Sharma
	tabling member	4672 label Biography information for Ged Killen