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<p /> <p /> <p>Please see the table below showing the percentage of Disability Living
Allowance (DLA) new claims, for Normal Rules (NR), that took longer than 40 days to
process. Claims not yet processed within 40 days, include cases where we are awaiting
additional information from the claimant and/or medical evidence.</p><p> </p><table><tbody><tr><td><p>
</p></td><td><p><strong>2012/13</strong></p></td></tr><tr><td><p><strong>Volume of
Claims Cleared</strong></p></td><td><p>402,861</p></td></tr><tr><td><p><strong>Volume
of claims cleared after 40 working days </strong></p></td><td><p>89,678</p></td></tr><tr><td><p><strong>%
of </strong><strong>DLA</strong><strong> New Claims (NR) <br /> cleared after 40 working
days</strong></p></td><td><p>22.3%</p></td></tr></tbody></table><p> </p><p>Prior to
2012/13 the measure reported against was an Actual Average Clearance Time (AACT).
This is the cumulative clearance days divided by the number of cleared events within
the reporting period.</p><p> </p><p>Please see the table below for 2010/11 and 2011/12:
</p><p> </p><table><tbody><tr><td><p> </p></td><td><p><strong>2010/11</strong></p></td><td><p><strong>2011/12</strong></p></td></tr><tr><td><p><strong>Volume
of Claims Cleared</strong></p></td><td><p>431,572</p></td><td><p>412,556</p></td></tr><tr><td><p><strong>AACT
(Level 37.7 days)</strong></p></td><td><p>30.3</p></td><td><p>27.2</p></td></tr></tbody></table><p>
</p><p> </p><p><strong>Notes:</strong></p><p><strong> </strong></p><p>The reported
figure only relates to DLA (NR) new claims. NR claims are those where the claimant
is not terminally ill and the normal rules of entitlement therefore apply. </p><p>
</p><p>The figures above cover the period from 1st April to 31st March and shows the
national position including working age and child claimants.</p><p> </p><p>The AACT
level (37.7 days) shown in the above table is a measure based on a prior year's performance.</p><p>
</p><p>We have not provided data for 2013/14 due to not having a full financial year
available at this time. </p><p> </p><p><strong>Source:</strong></p><p> </p><p>Source:
Department for Work and Pensions – RDA 80123 report - DLA Management Information Statistics</p><p><strong>
</strong></p>
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