 |
answer text |
<p>Mandatory reconsideration (MR) decisions are made without delay, but the focus
is on making sure that the decision under dispute is thoroughly reviewed not on how
long it takes to review it.</p><p> </p><p>We are engaging with stakeholders to explore
how we can improve the MR process. We have recently implemented a new approach in
PIP which includes contacting claimants, where appropriate, to see if there is information
that would enable us to change the decision ourselves. To support this, we are investing
additional time for communication, evidence gather and review – including providing
time for claimants to provide more information - which means that some cases can take
longer. However, this approach supports our aim - to make the right decision as early
as possible - so claimants don’t need to progress to the appeal stage.</p>
|
 |
