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<p>Whenever a service problem is identified the Department always prioritises claimants
first ensuring their payments are not interrupted. In this instance the outage impacted
only 24 of the 712 Jobcentres across Great Britain and none of the claimants impacted
experienced a delay in their payments.</p><p>The performance of all systems is continuously
monitored on many resilient servers and in the event of an outage an immediate impact
assessment is made and appropriate action taken to ensure normal service is resumed
at the earliest possible opportunity and the impact on claimants is minimised.</p><p>We
continually assess the performance of our suppliers, and underlying engineering, to
ensure systems are available to meet the needs of claimants and the Department. With
the exception of this isolated supplier outage the performance of the UC portal has
been higher than expected, however, further improvements to resilience were already
under active consideration as part of preparing for UC Full Service national expansion.</p>
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