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573920
star this property registered interest false more like this
star this property date less than 2016-09-02more like thismore than 2016-09-02
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions remove filter
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Work Capability Assessment more like this
star this property house id 1 remove filter
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what assessment his Department has made of the effect on claimants of no longer being eligible to receive employment and support allowance payments at the assessment rate when undergoing a mandatory reconsideration of a work capability assessment. more like this
star this property tabling member constituency Banff and Buchan more like this
star this property tabling member printed
Dr Eilidh Whiteford more like this
star this property uin 44461 more like this
unstar this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer remove filter
star this property answer text <p>ESA claimants who are found fit for work and are waiting for their mandatory reconsideration application to be decided, are eligible to claim JSA. This is the right benefit for those who are capable of work, with Jobcentre work coaches fully supporting these claimants during this period - and the statistics released on 8 September show that this period is now a relatively short one – the median average being around 9 days.</p> more like this
star this property answering member constituency Portsmouth North more like this
star this property answering member printed Penny Mordaunt more like this
star this property question first answered
less than 2016-09-12T13:30:24.743Zmore like thismore than 2016-09-12T13:30:24.743Z
star this property answering member
4017
star this property label Biography information for Penny Mordaunt more like this
star this property tabling member
3911
unstar this property label Biography information for Dr Eilidh Whiteford remove filter
573931
star this property registered interest false more like this
star this property date less than 2016-09-02more like thismore than 2016-09-02
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions remove filter
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit: Telephone Services more like this
star this property house id 1 remove filter
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what the average and median waiting time is for users calling the universal credit helpline; and how many calls to that helpline were answered in (a) less than five, (b) between five and 10, (c) between 10 and 15, (d) between 15 and 20 and (e) more than thirty minutes between 1 January and 30 June 2016. more like this
star this property tabling member constituency Banff and Buchan more like this
star this property tabling member printed
Dr Eilidh Whiteford more like this
star this property uin 44470 more like this
unstar this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer remove filter
star this property answer text <p>The data below states the Average Speed of Answer for all UC calls for the period 1 January 2016 – 30 June 2016.</p><table><tbody><tr><td><p> </p></td></tr><tr><td><p><strong>Universal Credit Average Speed of Answer</strong></p></td><td><p><strong>Average Speed of Answer</strong></p></td><td><p> </p></td></tr><tr><td><p><strong>January 2016</strong></p></td><td><p>00:02:09</p></td><td><p> </p></td></tr><tr><td><p><strong>February 2016</strong></p></td><td><p>00:02:03</p></td><td><p> </p></td></tr><tr><td><p><strong>March 2016</strong></p></td><td><p>00:02:01</p></td><td><p> </p></td></tr><tr><td><p><strong>April 2016</strong></p></td><td><p>00:02:44</p></td><td><p> </p></td></tr><tr><td><p><strong>May 2016</strong></p></td><td><p>00:02:24</p></td><td><p> </p></td></tr><tr><td><p><strong>June 2016</strong></p></td><td><p>00:02:41</p></td><td><p> </p></td></tr><tr><td><p><strong>Total</strong></p></td><td><p>00:02:22</p></td><td><p> </p></td></tr><tr><td><p> </p></td></tr></tbody></table><p> </p><p>Data source: Operational Management Information System (OPMIS)</p><p>It would be a disproportionate cost to compute the median in each month, and the breakdown by waiting time intervals.</p>
star this property answering member constituency East Hampshire more like this
star this property answering member printed Damian Hinds more like this
star this property question first answered
less than 2016-09-12T12:06:10.903Zmore like thismore than 2016-09-12T12:06:10.903Z
star this property answering member
3969
star this property label Biography information for Mr Damian Hinds more like this
star this property tabling member
3911
unstar this property label Biography information for Dr Eilidh Whiteford remove filter
573932
star this property registered interest false more like this
star this property date less than 2016-09-02more like thismore than 2016-09-02
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions remove filter
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit: ICT more like this
star this property house id 1 remove filter
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what the value is of the contract between his Department and SCC for providing server support for the universal credit portal. more like this
star this property tabling member constituency Banff and Buchan more like this
star this property tabling member printed
Dr Eilidh Whiteford more like this
star this property uin 44471 more like this
unstar this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer remove filter
star this property answer text <p>This information can be found on the Contract Finder website - please see the below link.</p><p> </p><p><a href="https://www.gov.uk/contracts-finder" target="_blank">https://www.gov.uk/contracts-finder</a></p> more like this
star this property answering member constituency East Hampshire more like this
star this property answering member printed Damian Hinds more like this
star this property question first answered
less than 2016-09-12T12:55:58.73Zmore like thismore than 2016-09-12T12:55:58.73Z
star this property answering member
3969
star this property label Biography information for Mr Damian Hinds more like this
star this property tabling member
3911
unstar this property label Biography information for Dr Eilidh Whiteford remove filter
573933
star this property registered interest false more like this
star this property date less than 2016-09-02more like thismore than 2016-09-02
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions remove filter
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit: ICT more like this
star this property house id 1 remove filter
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what plans are in place to ensure that a server issue with the universal credit portal does not reoccur. more like this
star this property tabling member constituency Banff and Buchan more like this
star this property tabling member printed
Dr Eilidh Whiteford more like this
star this property uin 44472 more like this
unstar this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer remove filter
star this property answer text <p>Whenever a service problem is identified the Department always prioritises claimants first ensuring their payments are not interrupted. In this instance the outage impacted only 24 of the 712 Jobcentres across Great Britain and none of the claimants impacted experienced a delay in their payments.</p><p>The performance of all systems is continuously monitored on many resilient servers and in the event of an outage an immediate impact assessment is made and appropriate action taken to ensure normal service is resumed at the earliest possible opportunity and the impact on claimants is minimised.</p><p>We continually assess the performance of our suppliers, and underlying engineering, to ensure systems are available to meet the needs of claimants and the Department. With the exception of this isolated supplier outage the performance of the UC portal has been higher than expected, however, further improvements to resilience were already under active consideration as part of preparing for UC Full Service national expansion.</p>
star this property answering member constituency East Hampshire more like this
star this property answering member printed Damian Hinds more like this
star this property grouped question UIN
44473 more like this
44510 more like this
star this property question first answered
less than 2016-09-12T10:54:57.053Zmore like thismore than 2016-09-12T10:54:57.053Z
star this property answering member
3969
star this property label Biography information for Mr Damian Hinds more like this
star this property tabling member
3911
unstar this property label Biography information for Dr Eilidh Whiteford remove filter
573934
star this property registered interest false more like this
star this property date less than 2016-09-02more like thismore than 2016-09-02
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions remove filter
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit: ICT more like this
star this property house id 1 remove filter
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, if his Department will prepare an impact assessment of any future server outage on the universal credit portal. more like this
star this property tabling member constituency Banff and Buchan more like this
star this property tabling member printed
Dr Eilidh Whiteford more like this
star this property uin 44473 more like this
unstar this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer remove filter
star this property answer text <p>Whenever a service problem is identified the Department always prioritises claimants first ensuring their payments are not interrupted. In this instance the outage impacted only 24 of the 712 Jobcentres across Great Britain and none of the claimants impacted experienced a delay in their payments.</p><p>The performance of all systems is continuously monitored on many resilient servers and in the event of an outage an immediate impact assessment is made and appropriate action taken to ensure normal service is resumed at the earliest possible opportunity and the impact on claimants is minimised.</p><p>We continually assess the performance of our suppliers, and underlying engineering, to ensure systems are available to meet the needs of claimants and the Department. With the exception of this isolated supplier outage the performance of the UC portal has been higher than expected, however, further improvements to resilience were already under active consideration as part of preparing for UC Full Service national expansion.</p>
star this property answering member constituency East Hampshire more like this
star this property answering member printed Damian Hinds more like this
star this property grouped question UIN
44472 more like this
44510 more like this
star this property question first answered
less than 2016-09-12T10:54:57.107Zmore like thismore than 2016-09-12T10:54:57.107Z
star this property answering member
3969
star this property label Biography information for Mr Damian Hinds more like this
star this property tabling member
3911
unstar this property label Biography information for Dr Eilidh Whiteford remove filter
573938
star this property registered interest false more like this
star this property date less than 2016-09-02more like thismore than 2016-09-02
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions remove filter
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit: ICT more like this
star this property house id 1 remove filter
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what estimate he has made of the number of people who were affected by the recent server issue affecting the universal credit portal; and if he will make a statement. more like this
star this property tabling member constituency Banff and Buchan more like this
star this property tabling member printed
Dr Eilidh Whiteford more like this
star this property uin 44510 more like this
unstar this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer remove filter
star this property answer text <p>Whenever a service problem is identified the Department always prioritises claimants first ensuring their payments are not interrupted. In this instance the outage impacted only 24 of the 712 Jobcentres across Great Britain and none of the claimants impacted experienced a delay in their payments.</p><p>The performance of all systems is continuously monitored on many resilient servers and in the event of an outage an immediate impact assessment is made and appropriate action taken to ensure normal service is resumed at the earliest possible opportunity and the impact on claimants is minimised.</p><p>We continually assess the performance of our suppliers, and underlying engineering, to ensure systems are available to meet the needs of claimants and the Department. With the exception of this isolated supplier outage the performance of the UC portal has been higher than expected, however, further improvements to resilience were already under active consideration as part of preparing for UC Full Service national expansion.</p>
star this property answering member constituency East Hampshire more like this
star this property answering member printed Damian Hinds more like this
star this property grouped question UIN
44472 more like this
44473 more like this
star this property question first answered
less than 2016-09-12T10:54:56.99Zmore like thismore than 2016-09-12T10:54:56.99Z
star this property answering member
3969
star this property label Biography information for Mr Damian Hinds more like this
star this property tabling member
3911
unstar this property label Biography information for Dr Eilidh Whiteford remove filter
573935
star this property registered interest false more like this
star this property date less than 2016-09-02more like thismore than 2016-09-02
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions remove filter
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit: Disqualification more like this
star this property house id 1 remove filter
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, with reference to the recommendations made by the UK Statistics Agency in August 2015, what plans his Department has to extend the range of benefit sanction data available by addressing gaps in information on repeat sanctions and hardship payments alongside the development of sanction data from the universal credit system. more like this
star this property tabling member constituency Banff and Buchan more like this
star this property tabling member printed
Dr Eilidh Whiteford more like this
star this property uin 44474 more like this
unstar this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer remove filter
star this property answer text <p>The sanctions publication strategy which details the approach being taken by DWP statisticians to improve the sanctions statistics being developed, which include the addition of Universal Credit sanction statistics, can be found at:</p><p><a href="https://www.gov.uk/government/publications/benefit-sanction-statistics-publication-strategy" target="_blank">https://www.gov.uk/government/publications/benefit-sanction-statistics-publication-strategy</a></p><p> </p><p>The latest release of sanction statistics within the Quarterly Statistical Summary: August 2016 includes an experimental monthly rate of claimants sanctioned and can be found (on page12) at:</p><p><a href="https://www.gov.uk/government/statistics/dwp-statistical-summaries-2016" target="_blank">https://www.gov.uk/government/statistics/dwp-statistical-summaries-2016</a></p><p> </p><p>The related background information to support this can be found here: <a href="https://www.gov.uk/government/publications/monthly-rate-of-claimants-sanctioned-background-information-and-methodology" target="_blank">https://www.gov.uk/government/publications/monthly-rate-of-claimants-sanctioned-background-information-and-methodology</a></p><p> </p><p>Management Information data on the number of applications and awards for hardship payments were published on 18th November 2015 and can be found at:</p><p><a href="https://www.gov.uk/government/statistics/jsa-and-esa-hardship-applications-and-awards-apr-2012-to-jun-2015" target="_blank">https://www.gov.uk/government/statistics/jsa-and-esa-hardship-applications-and-awards-apr-2012-to-jun-2015</a></p><p> </p><p>We will consider the regularity of future publications of hardship statistics alongside our routine prioritisation of our statistical work programme.</p>
star this property answering member constituency East Hampshire more like this
star this property answering member printed Damian Hinds more like this
star this property question first answered
less than 2016-09-12T16:36:03.89Zmore like thismore than 2016-09-12T16:36:03.89Z
star this property answering member
3969
star this property label Biography information for Mr Damian Hinds more like this
star this property tabling member
3911
unstar this property label Biography information for Dr Eilidh Whiteford remove filter
573936
star this property registered interest false more like this
star this property date less than 2016-09-02more like thismore than 2016-09-02
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions remove filter
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit more like this
star this property house id 1 remove filter
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what assessment his Department has made of the effect on claimants of the (a) seven waiting days at the beginning of a universal credit claim and (b) six week period a claimant must wait before receiving their initial payment. more like this
star this property tabling member constituency Banff and Buchan more like this
star this property tabling member printed
Dr Eilidh Whiteford more like this
star this property uin 44469 more like this
unstar this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer remove filter
star this property answer text <p>Many claimants come to Universal Credit with final earnings to support them until their first payment, and they often find work quickly.</p><p>The Universal Credit assessment period and payment structure is a fundamental part of the design; it mirrors the world of work, where 75% of people are paid monthly.</p><p>As with other working age benefits, Universal Credit is not designed to provide cover for brief spells of unemployment or sickness, and seven waiting days are served in Universal Credit as they are in Jobseeker’s Allowance and Employment and Support Allowance.</p><p>We have a number of safeguards in place to help claimants' transition to Universal Credit, including Advances and Budgeting Support.</p> more like this
star this property answering member constituency East Hampshire more like this
star this property answering member printed Damian Hinds more like this
star this property question first answered
less than 2016-09-12T11:59:25.86Zmore like thismore than 2016-09-12T11:59:25.86Z
star this property answering member
3969
star this property label Biography information for Mr Damian Hinds more like this
star this property tabling member
3911
unstar this property label Biography information for Dr Eilidh Whiteford remove filter
573925
star this property registered interest false more like this
star this property date less than 2016-09-02more like thismore than 2016-09-02
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions remove filter
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Social Security Benefits more like this
star this property house id 1 remove filter
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what assessment his Department has made of the effect on claimants of having no timescale within which his Department must return a mandatory reconsideration decision to the claimant. more like this
star this property tabling member constituency Banff and Buchan more like this
star this property tabling member printed
Dr Eilidh Whiteford more like this
star this property uin 44468 more like this
unstar this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer remove filter
star this property answer text <p>There has been no statutory requirement to make a benefit decision within a specified time since 1998. This applies equally to a claim for benefit, an application for review and, since it was introduced in April 2013, an application for Mandatory Reconsideration. Decisions are made without delay – whilst giving claimants every opportunity to provide new and additional evidence to support their application.</p> more like this
star this property answering member constituency Portsmouth North more like this
star this property answering member printed Penny Mordaunt more like this
star this property question first answered
less than 2016-09-12T11:02:01.517Zmore like thismore than 2016-09-12T11:02:01.517Z
star this property answering member
4017
star this property label Biography information for Penny Mordaunt more like this
star this property tabling member
3911
unstar this property label Biography information for Dr Eilidh Whiteford remove filter
573924
star this property registered interest false more like this
star this property date less than 2016-09-02more like thismore than 2016-09-02
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions remove filter
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Social Security Benefits more like this
star this property house id 1 remove filter
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what assessment his Department has made of the reasons for the decline in Short Term Benefit Advance applications in (a) Scotland and (b) the UK between February 2015 and March 2016. more like this
star this property tabling member constituency Banff and Buchan more like this
star this property tabling member printed
Dr Eilidh Whiteford more like this
star this property uin 44467 more like this
unstar this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer remove filter
star this property answer text <p>Short Term Benefit Advances (STBAs) are payments on account of benefit. The majority of STBAs are awarded to people in the period before their benefit is first due to be paid, but STBAs can also be paid where a change of circumstances significantly increases the amount of benefit due. STBAs are predominately paid to people claiming Income Support, Employment and Support Allowance and Jobseeker’s Allowance. They are not available to people claiming Universal Credit.</p><p>Between April 2015 and March 2016, there were 218,592 STBA applications in Great Britain as a whole, with monthly variations ranging from 17,188 in September 2015 to 21,529 in February 2016, but with no downward trend at the year end. In Scotland, there were 26,322 applications over the same period, with monthly variations ranging from 1,462 in November 2015 to 3,022 in April 2015, with a clear downward trend at the year end.</p><p>As the roll-out of Universal Credit to all new claimants progresses, we anticipate a corresponding decline in the number of STBA applications.</p><p>The Department for Work and Pensions continues to advertise the availability of STBAs through the gov.uk website, with information posters and leaflets in Jobcentres nationwide.</p>
star this property answering member constituency East Hampshire more like this
star this property answering member printed Damian Hinds more like this
star this property question first answered
less than 2016-09-12T12:45:34.517Zmore like thismore than 2016-09-12T12:45:34.517Z
star this property answering member
3969
star this property label Biography information for Mr Damian Hinds more like this
star this property tabling member
3911
unstar this property label Biography information for Dr Eilidh Whiteford remove filter