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573933
registered interest false more like this
date less than 2016-09-02more like thismore than 2016-09-02
answering body
Department for Work and Pensions more like this
answering dept id 29 more like this
answering dept short name Work and Pensions more like this
answering dept sort name Work and Pensions more like this
hansard heading Universal Credit: ICT more like this
house id 1 remove filter
legislature
25259
pref label House of Commons more like this
question text To ask the Secretary of State for Work and Pensions, what plans are in place to ensure that a server issue with the universal credit portal does not reoccur. more like this
tabling member constituency Banff and Buchan more like this
tabling member printed
Dr Eilidh Whiteford more like this
uin 44472 more like this
answer
answer
is ministerial correction false more like this
date of answer remove filter
answer text <p>Whenever a service problem is identified the Department always prioritises claimants first ensuring their payments are not interrupted. In this instance the outage impacted only 24 of the 712 Jobcentres across Great Britain and none of the claimants impacted experienced a delay in their payments.</p><p>The performance of all systems is continuously monitored on many resilient servers and in the event of an outage an immediate impact assessment is made and appropriate action taken to ensure normal service is resumed at the earliest possible opportunity and the impact on claimants is minimised.</p><p>We continually assess the performance of our suppliers, and underlying engineering, to ensure systems are available to meet the needs of claimants and the Department. With the exception of this isolated supplier outage the performance of the UC portal has been higher than expected, however, further improvements to resilience were already under active consideration as part of preparing for UC Full Service national expansion.</p>
answering member constituency East Hampshire more like this
answering member printed Damian Hinds more like this
grouped question UIN
44473 more like this
44510 more like this
question first answered
remove filter
answering member
3969
label Biography information for Damian Hinds more like this
tabling member
3911
label Biography information for Dr Eilidh Whiteford remove filter