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386963

	registered interest
	date	01/07/2015
	answering body	HM Treasury
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	Treasury
	hansard heading	Revenue and Customs: Telephone Services
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask Mr Chancellor of the Exchequer, how many calls to the HM Revenue and Customs self-assessment helpline were (a) abandoned by callers and (b) answered after a period of (i) 15, (ii) 30 and (iii) 45 minutes in the latest year for which data are available.
	tabling member constituency	Oldham East and Saddleworth
	tabling member printed	Debbie Abrahams
	uin	5210
	answer	answer is ministerial correction date of answer 06/07/2015 answer text <p>In December 2014, HMRC introduced a new telephony system and the data is not held in the format requested.</p><p> </p><p> </p><p> </p><p>HMRC publish their performance data on a quarterly basis on Gov.UK.</p><p> </p> answering member constituency South West Hertfordshire answering member printed Mr David Gauke question first answered 06/07/2015 15:43:01 answering member 1529 label Biography information for Mr David Gauke
	tabling member	4212 label Biography information for Debbie Abrahams

649421

	registered interest
	date	01/12/2016
	answering body	HM Treasury
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	CaTreasury
	hansard heading	Universal Credit
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask Mr Chancellor of the Exchequer, how many full-time equivalent staff of HM Revenue and Customs worked on the design and implementation of universal credit in each year since its introduction.
	tabling member constituency	Oldham East and Saddleworth
	tabling member printed	Debbie Abrahams
	uin	55850
	answer	answer is ministerial correction date of answer 06/12/2016 answer text <p>HM Revenue and Customs has employed the following full-time equivalents to support the design and implementation of Universal Credit:</p><p> </p><table><tbody><tr><td><p><strong>Period</strong></p></td><td><p><strong>Average full-time equivalents</strong></p></td></tr><tr><td><p>2011/2012 (September to March)</p></td><td><p>37</p></td></tr><tr><td><p>2012/13</p></td><td><p>132</p></td></tr><tr><td><p>2013/2014</p></td><td><p>132</p></td></tr><tr><td><p>2014/15</p></td><td><p>101</p></td></tr><tr><td><p>2015/16</p></td><td><p>98</p></td></tr><tr><td><p>2016/17 (April to October)</p></td><td><p>85</p></td></tr></tbody></table><p> </p> answering member constituency Battersea answering member printed Jane Ellison question first answered 06/12/2016 15:14:51 answering member 3918 label Biography information for Jane Ellison
	tabling member	4212 label Biography information for Debbie Abrahams

686245

	registered interest
	date	07/02/2017
	answering body	HM Treasury
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	CaTreasury
	hansard heading	Universal Credit
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask Mr Chancellor of the Exchequer, how many tax credit recipients have been naturally migrated onto universal credit since March 2016.
	tabling member constituency	Oldham East and Saddleworth
	tabling member printed	Debbie Abrahams
	uin	63528
	answer	answer is ministerial correction date of answer 20/02/2017 answer text <p>Since March 2016, 52,660 tax credits recipients have naturally migrated onto Universal Credit.</p> answering member constituency South West Hertfordshire answering member printed Mr David Gauke question first answered 20/02/2017 12:29:19 answering member 1529 label Biography information for Mr David Gauke
	tabling member	4212 label Biography information for Debbie Abrahams

350082

	registered interest
	date	11/06/2015
	answering body	HM Treasury
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	Treasury
	hansard heading	Economic Growth
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask Mr Chancellor of the Exchequer, what assessment he has made of the effect of economic inequalities on growth.
	tabling member constituency	Oldham East and Saddleworth
	tabling member printed	Debbie Abrahams
	uin	2079
	answer	answer is ministerial correction date of answer 18/06/2015 answer text <p>The UK was the fastest growing G7 economy in 2014 and the OECD forecasts that we will be so again in 2015. At the same time, UK income inequality is lower than it was in 2010-11 and living standards are forecast to be higher than they have ever been this year.</p><p> </p> answering member constituency West Worcestershire answering member printed Harriett Baldwin question first answered 18/06/2015 11:49:17 answering member 4107 label Biography information for Dame Harriett Baldwin
	tabling member	4212 label Biography information for Debbie Abrahams

386964

	registered interest
	date	01/07/2015
	answering body	HM Treasury
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	Treasury
	hansard heading	Revenue and Customs: Telephone Services
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask Mr Chancellor of the Exchequer, what discussions he has had with HM Revenue and Customs officials on improving waiting times for members of the public calling that Department's self-assessment helpline.
	tabling member constituency	Oldham East and Saddleworth
	tabling member printed	Debbie Abrahams
	uin	5211
	answer	answer is ministerial correction date of answer 06/07/2015 answer text <p>Ministers regularly meet with officials as part of the process of policy development and delivery.</p><p> </p><p> </p><p> </p><p>HM Revenue and Customs has allocated £45 million, supporting the recruitment of an additional 3,000 customer service staff to answer calls and deal with customer correspondence.</p><p> </p><p> </p><p> </p> answering member constituency South West Hertfordshire answering member printed Mr David Gauke question first answered 06/07/2015 15:52:49 answering member 1529 label Biography information for Mr David Gauke
	tabling member	4212 label Biography information for Debbie Abrahams

386960

	registered interest
	date	01/07/2015
	answering body	HM Treasury
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	Treasury
	hansard heading	Revenue and Customs: Telephone Services
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask Mr Chancellor of the Exchequer, what proportion of calls to the HM Revenue and Customs self assessment helpline were abandoned without answer in each of the last three years; and what the median waiting time was for such abandoned calls.
	tabling member constituency	Oldham East and Saddleworth
	tabling member printed	Debbie Abrahams
	uin	5213
	answer	answer is ministerial correction date of answer 06/07/2015 answer text <p>Her Majesty’s Revenue and Customs publishes regular performance reports, which are available on <a href="https://www.gov.uk/government/publications/business-plan-indicators" target="_blank">Gov.uk.</a></p><p> </p><p> </p><p> </p> answering member constituency South West Hertfordshire answering member printed Mr David Gauke grouped question UIN 5212 question first answered 06/07/2015 15:47:16 answering member 1529 label Biography information for Mr David Gauke
	tabling member	4212 label Biography information for Debbie Abrahams

386959

	registered interest
	date	01/07/2015
	answering body	HM Treasury
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	Treasury
	hansard heading	Revenue and Customs: Telephone Services
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask Mr Chancellor of the Exchequer, what recent estimate he has made of waiting times for members of the public calling the HM Revenue and Customs self assessment helpline.
	tabling member constituency	Oldham East and Saddleworth
	tabling member printed	Debbie Abrahams
	uin	5212
	answer	answer is ministerial correction date of answer 06/07/2015 answer text <p>Her Majesty’s Revenue and Customs publishes regular performance reports, which are available on <a href="https://www.gov.uk/government/publications/business-plan-indicators" target="_blank">Gov.uk.</a></p><p> </p><p> </p><p> </p> answering member constituency South West Hertfordshire answering member printed Mr David Gauke grouped question UIN 5213 question first answered 06/07/2015 15:47:16 answering member 1529 label Biography information for Mr David Gauke
	tabling member	4212 label Biography information for Debbie Abrahams

523251

	registered interest
	date	26/05/2016
	answering body	HM Treasury
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	CaTreasury
	hansard heading	Disability
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask Mr Chancellor of the Exchequer, what steps he is taking to ensure that disabled people are not disproportionately affected by reductions in government expenditure.
	tabling member constituency	Oldham East and Saddleworth
	tabling member printed	Debbie Abrahams
	uin	905206
	answer	answer is ministerial correction date of answer 07/06/2016 answer text <p>The Government has protected the value of disability benefits, exempting these payments from the uprating freeze and exempting those in receipt of them from the benefit cap.</p><p> </p><p>Disability spending will be higher in every year to 2020 relative to both 2010 and to today.</p> answering member constituency East Hampshire answering member printed Damian Hinds question first answered 07/06/2016 12:58:30 answering member 3969 label Biography information for Damian Hinds
	tabling member	4212 label Biography information for Debbie Abrahams

386962

	registered interest
	date	01/07/2015
	answering body	HM Treasury
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	Treasury
	hansard heading	Self-assessment
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask Mr Chancellor of the Exchequer, what the average time taken was for HM Revenue and Customs to send out self assessment tax forms and online assessment password details in the last 12 months.
	tabling member constituency	Oldham East and Saddleworth
	tabling member printed	Debbie Abrahams
	uin	5216
	answer	answer is ministerial correction date of answer 06/07/2015 answer text <p>Information on registering for a self-assessment account is set out at <a href="http://www.gov.uk/register-for-self-assessment/overview" target="_blank">www.gov.uk/register-for-self-assessment/overview</a>.</p><p> </p> answering member constituency South West Hertfordshire answering member printed Mr David Gauke question first answered 06/07/2015 15:40:18 answering member 1529 label Biography information for Mr David Gauke
	tabling member	4212 label Biography information for Debbie Abrahams

649414

	registered interest
	date	01/12/2016
	answering body	HM Treasury
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	CaTreasury
	hansard heading	Universal Credit
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask Mr Chancellor of the Exchequer, what the monthly average waiting time was related to calls to HM Revenue and Customs on universal credit in each year since its introduction.
	tabling member constituency	Oldham East and Saddleworth
	tabling member printed	Debbie Abrahams
	uin	55888
	answer	answer is ministerial correction date of answer 06/12/2016 answer text <p>HM Revenue and Customs does not hold this information. The Department for Work and Pensions administers Universal Credit.</p> answering member constituency Battersea answering member printed Jane Ellison question first answered 06/12/2016 15:17:59 answering member 3918 label Biography information for Jane Ellison
	tabling member	4212 label Biography information for Debbie Abrahams