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1126011

	registered interest
	date	13/05/2019
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit: Domestic Abuse
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 25 January 2019 to Question 212664 on Universal Credit: Domestic Violence, what recent discussions her Department has had with the Scottish Government on the implementation of separate universal credit payments by default; and if she will make a statement.
	tabling member constituency	Midlothian
	tabling member printed	Danielle Rowley
	uin	253698
	answer	answer is ministerial correction date of answer 16/05/2019 answer text <p>When an individual suffering from domestic abuse requests a split payment, we will make split payments available to them.</p><p> </p><p>Whilst DWP is not intending to introduce split payments by default, as a department we respond positively to requests for split payments, and can take other actions to support those experiencing abuse, such as making a managed payment of rent direct to landlords. We also ensure that claimants who disclose domestic abuse are signposted to specialist organisations for support. All work coaches undergo mandatory training regarding how to support vulnerable claimants, including recognising the signs of domestic abuse.</p><p> </p><p>We will continue to work closely with the Scottish Government to establish the practicalities of delivering split payments in Scotland.</p> answering member constituency Colchester answering member printed Will Quince question first answered 16/05/2019 13:42:04 answering member 4423 label Biography information for Will Quince
	tabling member	4628 label Biography information for Danielle Rowley

1125936

	registered interest
	date	10/05/2019
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit: Hearing Impairment
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what assessment her Department has made of the adequacy of the information for British Sign Language users to contact the universal credit helpline through a video relay service.
	tabling member constituency	Midlothian
	tabling member printed	Danielle Rowley
	uin	252874
	answer	answer is ministerial correction date of answer 15/05/2019 answer text <p>Universal Credit has been designed with accessibility in mind and we are committed to providing personalised support for all claimants.</p><p> </p><p>Where our customers need assistance to access our services and information, we make reasonable adjustments to meet their individual needs. DWP customers who have a specific communication barrier are able to use a variety of different communication methods including via third party interpreters for British Sign Language (BSL) and textphone and next Generation Text services are available to customers who are unable to contact the Department by phone.</p><p> </p><p>In addition, Universal Credit claimants can use their online accounts to send messages direct to their Work Coach or Case Manager, check their Universal Credit benefit payments and notify us of any changes.</p><p> </p><p>We are currently in the design stage of a test to implement Video Relay Service for our Universal Credit British Sign Language customers in one geography by June 2019. This will be robustly evaluated incorporating customer insight ahead of any decision to roll out the service nationally.</p> answering member constituency Reading West answering member printed Alok Sharma grouped question UIN 252875 question first answered 15/05/2019 14:23:31 answering member 4014 label Biography information for Sir Alok Sharma
	tabling member	4628 label Biography information for Danielle Rowley

1125938

	registered interest
	date	10/05/2019
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit: Hearing Impairment
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what recent estimate her Department has made of the number of British Sign Language users who have not received adequate support in accessing the universal credit helpline.
	tabling member constituency	Midlothian
	tabling member printed	Danielle Rowley
	uin	252875
	answer	answer is ministerial correction date of answer 15/05/2019 answer text <p>Universal Credit has been designed with accessibility in mind and we are committed to providing personalised support for all claimants.</p><p> </p><p>Where our customers need assistance to access our services and information, we make reasonable adjustments to meet their individual needs. DWP customers who have a specific communication barrier are able to use a variety of different communication methods including via third party interpreters for British Sign Language (BSL) and textphone and next Generation Text services are available to customers who are unable to contact the Department by phone.</p><p> </p><p>In addition, Universal Credit claimants can use their online accounts to send messages direct to their Work Coach or Case Manager, check their Universal Credit benefit payments and notify us of any changes.</p><p> </p><p>We are currently in the design stage of a test to implement Video Relay Service for our Universal Credit British Sign Language customers in one geography by June 2019. This will be robustly evaluated incorporating customer insight ahead of any decision to roll out the service nationally.</p> answering member constituency Reading West answering member printed Alok Sharma grouped question UIN 252874 question first answered 15/05/2019 14:23:31 answering member 4014 label Biography information for Sir Alok Sharma
	tabling member	4628 label Biography information for Danielle Rowley