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<p>The Traffic Commissioner for the North Eastern Traffic Area role is defined in
the Public Passenger Vehicles Act 1981 and is a regulatory role as opposed to an investigatory
role. When complaints regarding the operation of Public Service Vehicles are received
they are forwarded to the Driver and Vehicle Standards Agency (DVSA) who may carry
out an investigation and provide a report to the Traffic Commissioner, should concerns
be identified. Complaints and investigations may relate to issues of vehicle maintenance,
driver behaviour or the reliability of local bus services. The Traffic Commissioner
can request that DVSA conduct an investigation or DVSA may carry out an investigation
under their own initiative. Between April 2010 and March 2015, 91 complaints have
been received by the Traffic Commissioner relating to PSV operators.</p><br /><p>The
table below shows the number of public inquiries held between April 2010 and March
2015 at which the Traffic Commissioner considered regulatory action against the holder
of a PSV operator’s licence.</p><br /><table><tbody><tr><td><p><br></p></td><td><p><strong>2010/11</strong></p></td><td><p><strong>2011/12</strong></p></td><td><p><strong>2012/13</strong></p></td><td><p><strong>2013/14</strong></p></td><td><p><strong>2014/15</strong></p></td><td><p><strong>Total</strong></p></td></tr><tr><td><p><strong>Number
of public inquiries completed</strong></p></td><td><p>19</p></td><td><p>26</p></td><td><p>19</p></td><td><p>35</p></td><td><p>50</p></td><td><p>149</p></td></tr><tr><td><p><strong>Licence
revocations</strong></p></td><td><p>7</p></td><td><p>10</p></td><td><p>7</p></td><td><p>9</p></td><td><p>25</p></td><td><p>58</p></td></tr><tr><td><p><strong>Licence
suspensions</strong></p></td><td><p>0</p></td><td><p>4</p></td><td><p>2</p></td><td><p>3</p></td><td><p>3</p></td><td><p>12</p></td></tr><tr><td><p><strong>Reduction
of vehicles authorised on licence</strong></p></td><td><p>3</p></td><td><p>3</p></td><td><p>4</p></td><td><p>2</p></td><td><p>2</p></td><td><p>14</p></td></tr><tr><td><p><strong>Other
conditions imposed on licence</strong></p></td><td><p>0</p></td><td><p>0</p></td><td><p>3</p></td><td><p>3</p></td><td><p>0</p></td><td><p>6</p></td></tr><tr><td><p><strong>Formal
warning given</strong></p></td><td><p>8</p></td><td><p>9</p></td><td><p>7</p></td><td><p>11</p></td><td><p>12</p></td><td><p>47</p></td></tr><tr><td><p><strong>Disqualification
of licence holder under the </strong> <strong>1985</strong> <strong> Act</strong></p></td><td><p>0</p></td><td><p>1</p></td><td><p>2</p></td><td><p>4</p></td><td><p>4</p></td><td><p>11</p></td></tr><tr><td><p><strong>No
action taken</strong></p></td><td><p>2</p></td><td><p>1</p></td><td><p>2</p></td><td><p>7</p></td><td><p>6</p></td><td><p>18</p></td></tr><tr><td><p><strong>Penalty
imposed under Section 155 of the </strong> <strong>2000 </strong> <strong>Act</strong></p></td><td><p>1</p></td><td><p>0</p></td><td><p>0</p></td><td><p>0</p></td><td><p>0</p></td><td><p>1</p></td></tr></tbody></table><table><tbody><tr><td><p>Note:
the figures in the last 8 rows may not equal the number of public inquiries held,
as more than one action may betaken against a licence holder.</p></td></tr><tr><td><p><br></p></td></tr></tbody></table><br
/><p>DVSA started to investigate Bus complaints, under the BOAM (Bus Operator Account
Management) scheme in 2012. The first recorded compliant is dated 04/01/13. The BOAM
scheme covers complaints for late and early running services, under the Traffic Commissioner’s
statuary guidance of up to 1 minute early and 5 minutes late. If a service fails to
operate or if the services either cuts short a route or diverts from a route.</p><br
/><p>Between 2012 up to the present date DVSA received, 97 complaints. Out of those
complaints DVSA investigated 94. Three complaints did not fall under BOAM, so were
not investigated.</p><br /><p>12 complaints were referred to the Office of the Traffic
Commissioners once the complaint was investigated.</p><br />
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