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<p>We have worked closely with the Property Ombudsman on this matter. Last month he
published specific guidance to estate agents underlining their obligations under the
Ombudsman’s Code of Practice which is available at:</p><p> </p><p> </p><p> </p><p><a
href="http://www.tpos.co.uk/members_index.htm" target="_blank">http://www.tpos.co.uk/members_index.htm</a></p><p>
</p><p> </p><p> </p><p>These obligations include requirements for transparency of
information, avoidance of conflicts of interest and fairness to ensure both buyer
and seller have the information necessary at the earliest point possible to make the
right decisions. Failure to adhere to the Code risks agents being removed from the
redress scheme which would result in an estate agent not being legally able to operate.</p><p>
</p>
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