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<p>The number of medical cases dealt with by the Driver and Vehicle Licensing Agency
(DVLA) has increased from 656,000 in 2013/14 to 741,000 in 2017/18.</p><p><strong>
</strong></p><p>Since April 2013, the number of staff in the DVLA’s medical section
has increased by 218. This includes an increase in the number of doctors employed
from 22 to 36. Ten nurses were also recruited for the first time in 2017. The doctors
and nurses employed by the DVLA deal with the most complex medical cases.</p><p> </p><p>During
this time, DVLA has also made significant changes to IT systems and processes to improve
customer service and increase efficiency. This includes the online service introduced
in October 2016 to allow customers to notify the DVLA of a medical condition or renew
a driving licence previously issued following a medical condition.</p>
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