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1136690
star this property registered interest false more like this
star this property date less than 2019-07-03more like thismore than 2019-07-03
star this property answering body
Home Office more like this
star this property answering dept id 1 more like this
star this property answering dept short name Home Office more like this
star this property answering dept sort name Home Office more like this
star this property hansard heading Asylum: Housing more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for the Home Department, how his Department plans to record complaints during the transition period between asylum accommodation contracts; and whether that information will be published. more like this
star this property tabling member constituency Stockton North more like this
star this property tabling member printed
Alex Cunningham more like this
star this property uin 272834 remove filter
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2019-07-09more like thismore than 2019-07-09
star this property answer text <p>Under the new Asylum Accommodation and Support Contracts (AASC) and Advice Issue Reporting and Eligibility (AIRE) contracts, all issues and complaints raised by Service Users will be managed by the AIRE provider thereby simplifying the system for the service user and allowing for a clearer understanding of roles and responsibilities. The AIRE provider will be responsible for capturing, logging and referring feedback and complaints to the AASC Provider or Home Office for resolution, in a timely manner in line with the Key Performance Indicators underpinning the AASC and AIRE contracts.</p><p>The AIRE provider will work closely with Service Users to ensure they are aware of the action being taken to resolve the complaint and communicate any delays in resolution where the complaint may be complex. If the AIRE and AASC provider is unable to resolve a Service User complaint within a timely manner, this can be escalated to the Home Office for action where appropriate. The Home Office reserves the right to undertake an independent investigation into any Service User requests for support or complaints, and the Accommodation Provider’s performance in responding and implementing actions in response to such requests for support or complaints.</p><p>The Home Office and Providers will monitor all complaints raised throughout the transition period and beyond and will continue to engage with Local Authorities through the Regional Strategic Migration Partnerships to listen to and act in response to any wider concerns raised, ensuring swift and appropriate action. The Home Office does not routinely publish data in relation to asylum complaints.</p>
star this property answering member constituency Romsey and Southampton North more like this
star this property answering member printed Caroline Nokes more like this
star this property question first answered
less than 2019-07-09T11:20:16.637Zmore like thismore than 2019-07-09T11:20:16.637Z
star this property answering member
4048
star this property label Biography information for Caroline Nokes more like this
unstar this property tabling member
4122
unstar this property label Biography information for Alex Cunningham remove filter